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Last Build Date: Mon, 19 Feb 2018 08:35:53 +0000

 



Comment on The State of Knowledge Management: 2014 by 7 Big Benefits of Giving Employees the Knowledge They Need – Degree99

Mon, 19 Feb 2018 08:35:53 +0000

[…] Productivity. The State of Knowledge Management 2014 report from John Ragsdale, the Technology Services Industry Association (TSIA) and Coveo asked […]



Comment on The State of Knowledge Management: 2014 by Experiência do cliente começa com os colaboradores - NeoAssist Blog

Tue, 12 Dec 2017 17:41:16 +0000

[…] No State of Knowledge Management de 2014, o John Ragsdale, da Associação da Indústria de Serviços Tecnológicos, mostrou um quadro decepcionante. […]



Comment on Everybody asks: How to calculate self-service success? by WilheminaSmall

Tue, 28 Nov 2017 15:33:25 +0000

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Comment on Everybody asks: How to calculate self-service success? by 86Johnathan

Sat, 19 Aug 2017 16:52:25 +0000

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Comment on What I Heard at TSW: KM Culture, Social Knowledge, Gamification, KaaS by Social Knowledge – Scott Bideau

Thu, 22 Jun 2017 15:57:58 +0000

[…] I had a great discussion with John Ragsdale at Technology Services World regarding crowd sourcing knowledge. Check out his recap of this and other topics from the conference at: “What I Heard at TSW: KM Culture, Social Knowledge, Gamification, KaaS.” […]



Comment on Five WORST Practices of Customer Service by customerserviceuk

Thu, 08 Jun 2017 07:27:39 +0000

Howdy dudes! Astonishing stuff keep it up!!



Comment on The Death of Email Support? by Willierat

Mon, 29 May 2017 11:36:34 +0000

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Fri, 26 May 2017 17:12:51 +0000

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Comment on The Death of Email Support? by WilliamCycle

Sun, 21 May 2017 01:11:49 +0000

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