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US Service Manager - (Bratislava, Bratislava, Slovakia)

Tue, 02 May 2017 19:56:23 GMT

Location: CBC center, Bratislava, Slovakia Working time: US working hours ( 2pm - 10:30pm ) The role of the US Service Manager within the Global Service Management Organization will provide a consistent interface to our key customers for all elements of the service delivered. This position ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic partners. The selected candidate will establish and maintain strong relationships with designated customers, and AT&T Customer Service functions and will have a significant role to play in delivering overall Customer satisfaction to our strategic accounts.



US Service Manager - (Bratislava, Bratislava, Slovakia)

Tue, 02 May 2017 19:56:23 GMT

Location: CBC center, Bratislava, Slovakia Working time: US working hours ( 2pm - 10:30pm ) The role of the US Service Manager within the Global Service Management Organization will provide a consistent interface to our key customers for all elements of the service delivered. This position ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic partners. The selected candidate will establish and maintain strong relationships with designated customers, and AT&T Customer Service functions and will have a significant role to play in delivering overall Customer satisfaction to our strategic accounts.



Manager Customer Care - (Brno, South Moravian, Czech Republic)

Fri, 25 Aug 2017 00:33:18 GMT

Directs and manages a team of Technical Customer Care Agents in a Consumer Call Center (U-verse and DTV)). The Agents provide outstanding customer service through an inbound call center providing chat and telephone support to domestic US customers. We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We have an expanding customer care team in Brno to support our innovative digital TV, internet and voice services called U-Verse and DirectTV We need outstanding experienced people managers to manage a team of 12-15 Customer Care Agents whose role will be to work to answer questions and resolve customer issues, supporting a wide variety of products and services. This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of U.S based customers. The role of the manager is varied with opportunity to grow and develop within a truly global organization.



Dispute Manager - Maternity Leave Cover - (Bratislava, Bratislava, Slovakia)

Thu, 21 Sep 2017 14:31:36 GMT

The mission of the AT&T Business Solutions – Customer Care Billing Team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence. The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role. The successful candidate will be able to demonstrate problem solving, time and conflict management behaviours and have a strong respect for process. Excellent written and oral English Language skills are essential in AT&T’s international work environment as are team working skills. The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems



Financial Business Manager - (Bratislava, Bratislava, Slovakia)

Thu, 07 Dec 2017 22:08:11 GMT

The Financial Business Management team is responsible for all aspects of the UVN/client financials. Currently, (2017) the Business Management Team supports 337 clients with a total ring count of 634. Many of the UVN clients are complex, high maintenance & have multiple rings. 2016 year end revenue was approximately $362M.



Call Center Manager - Credit & Collection - (Mexico City, Mexico City, Mexico)

Wed, 13 Dec 2017 01:57:11 GMT

Recommends credit limits, handles special credit arrangements, and problem collection accounts. Oversee analysis of accounts receivable, aging of accounts to determine overdue accounts, and application of collection procedures. Leads the analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures. Job Summary



Customer Service Representative (DIRECTV) - (Missoula, Montana, United States)

Wed, 03 Jan 2018 02:31:47 GMT

WHAT'S IN IT FOR YOU? - Start with the Paycheck: Customer Service Representatives earn between $22,880.00 to $33,150.00 per year to start! You have the opportunity to receive an increase every 6 months until you reach top pay of $37,518.00! - Add a full benefits package, including medical, dental, vision, 401(k), paid time off, and work/life resources - Tuition Reimbursement - Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services - Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. - If you’re 18 years or older, let’s talk. Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management. GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services and products and reports problem areas. Utilizes various systems and tools to initiate to assist and service customers. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer’s needs. Utilize operational systems to process purchases of all products and services. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines. May perform other related duties and responsibilities as assigned and/or required. Solid problem-solving skills for the purpose of determining and solving customer billing issues Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers. ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Perform over the counter exchanges of customer defective equipment. Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station. PHYSICAL REQUIREMENTS - Employee may be required to sit for long periods of time on the phone while using computers. BASIC QUALIFICATIONS - 6 months to 1 year of customer service/sales experience preferred TESTS: Applicants will be expected to pass any assessments or tests associated with the position. SPECIAL JOB REQUIREMENTS: - Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required. TRAINING - Classroom training. - On-the-job training.



Customer Service Representative (DIRECTV) Priority Hiring - (Boise, Idaho, United States)

Wed, 03 Jan 2018 02:32:04 GMT

Priority Hiring – All in One Event! Thursday, February 22nd Anytime between 9am – 3pm 5800 N. Meeker Ave Boise, ID 83713 No need to wait for the event – hiring is ongoing! We encourage you to start and complete your application and assessments as soon as possible so we can move forward with you and the hiring process. WHAT'S IN IT FOR YOU? Start with the Paycheck: Customer Service Representatives earn between $22,880.00 to $33,150.00 per year to start! You have the opportunity to receive an increase every 6 months until you reach top pay of $37,518.00! Employees will receive a retention bonus every 6 months up to 24 months (Certain restrictions apply ). Add a full benefits package , including medical, dental, vision, 401(k), paid time off, and work/life resources Tuition Reimbursement Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management. GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services and products and reports problem areas. Utilizes various systems and tools to initiate to assist and service customers. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer’s needs. Utilize operational systems to process purchases of all products and services. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines. May perform other related duties and responsibilities as assigned and/or required. Solid problem-solving skills for the purpose of determining and solving customer billing issues Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers. ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Perform over the counter exchanges of customer defective equipment. Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station. PHYSICAL REQUIREMENTS Employee may be required to sit for long periods of time on the phone while using computers. BASIC QUALIFICATIONS 6 months to 1 year of customer service/sales experience preferred TESTS: Applicants will be expected to pass any assessments or tests associated with the position. Study Guide for pre-employment screening (click the link below to open the study guide) Cal[...]



Customer Service Representative - (Huntington, West Virginia, United States)

Thu, 04 Jan 2018 02:39:20 GMT

Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time. What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services. Bottom line? When our customers think of AT&T, they’ll think of you. What’s in it for you? Start with the paycheck: Customer Service Representatives start between $10.46 - $16.72 per hour, you will have the opportunity to receive an increase after only 6 months! Employees will receive a retention bonus every 6 months up to 24 months (Certain restrictions apply). Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources, p lus a 50% off your AT&T wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Click here to learn more about this job from AT&T employees! Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best! Watch now! PHYSICAL REQUIREMENTS PHYSICAL REQUIREMENTS No physical requirements. BASIC QUALIFICATIONS TESTS: Applicants will be expected to pass any assessments or tests associated with the position. SPECIAL JOB REQUIREMENTS: • Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required. • May be required to work at other store locations. TRAINING • Classroom training. • On-the-job training. Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Click here to learn more about this job from AT&T employees!



Customer Service Representative Priority Hiring - (Joplin, Missouri, United States)

Sat, 06 Jan 2018 03:40:55 GMT

Priority Hiring Event for the Joplin, MO AT&T Call Center 4001 Richard Joseph Blvd. Joplin, Missouri 64804 Saturday, February 24, 2017 10:00 AM to 2:00 PM A Business Customer Service Specialist handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism. Strives to resolve customer issues with one call resolution. Business Customer Service Specialists start between $10.36 and $12.01 per hour... then you will have the opportunity to receive an increase after only 6 months! Our Business Customer Specialist will offer alternative solutions with the objective of retaining customer's business and selling AT&T products and services. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sales quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. The Business Customer Service Specialist position is a full-time position with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid vacation off, and work/life resources. Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. Click here to learn more about this job from AT&T employees! Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best! Watch now! GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. May be required to work in one or multiple queues/skill sets over various customer contact channels. Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans. Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories. ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines. May sell and provision wireless services, products, features, equipment and accessories. May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. PHYSICAL REQUIREMENTS No physical requirements Required Qualifications: At [...]



Customer Service Representative Sales Priority Hiring - (Austin, Texas, United States)

Sat, 06 Jan 2018 03:41:00 GMT

If you are sales driven, have a knack for providing great customer service and innovative solutions, we’d love to meet with you. On our Call Center team, you’ll learn all about the coolest ways to help deliver exceptional service and solutions to our customers. It’s a high-energy environment where you’ll be part of a fun team that offers best-in-class service. Not to mention the amazing benefits, training programs and career potential we offer. AT&T Customer Service Representative Sales Priority Interview / Hiring Event Saturday, February 24, 2018 Come by to meet with our hiring team anytime between 10am - 2pm AT&T Sales & Service Call Center 4544 S. Lamar Boulevard, Suite 600 Austin, Texas 78745 • Bring your resume and be sure to dress to impress • Bring your valid photo ID for identification verification • If applicable, you will have the option to apply, test and interview on-site, so plan for 2-3 hours. Important : For the fastest experience, it’s highly recommended you apply online to this job posting and complete the online assessment prior to attending this event. Unable to Attend? – we’d still love to talk to you. Apply now to this job posting . Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time. LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? What's in it for you? Start with the paycheck : Customer Service Representative- Sales start between $12.53 and $15.89 per hour (plus commission)...then, you will have the opportunity to receive an increase after only 6 months! A full-time position with full benefits that include medical, dental, vision, 401k, tuition reimbursement, paid vacation off, and work/life resources. Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. Customer Service Representative- Sales Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES : The essential functions listed below are representative of duties pe[...]



Customer Service Representative Priority Hiring - (Davenport, Iowa, United States)

Tue, 09 Jan 2018 16:32:47 GMT

Attend our upcoming Hiring Event in Davenport, IA and meet with a hiring manager. We look forward to meeting you at the hiring event! When: Thursday, February 22, 2018 Time: 2:00PM – 6:00PM AT&T 5348 Elmore Circle Davenport, Iowa 52807 For the fastest experience, we recommend that you apply online prior to the event and complete the required assessment. Unable to Attend? We’d still love to speak to you. Apply online to this job posting now and complete the assessment to be considered Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time. What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services. Bottom line? When our customers think of AT&T, they’ll think of you. What’s in it for you? Start with the paycheck: Customer Service Representatives start between $10.98 and $16.09 per hour...then, you will have the opportunity to receive an increase after only 6 months! Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources. Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Click here to learn more about this job from AT&T employees! Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. PHYSICAL REQUIREMENTS No physical requirements. BASIC QUALIFICATIONS SPECIAL JOB REQUIREMENTS: • Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required. • May be required to work at other store locations. TRAINING • Classroom training. • On-the-job training. Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Click here to learn more about this job from AT&T employees!



AT&T Customer Care Agent - (Košice, Kosice, Slovakia)

Tue, 09 Jan 2018 16:32:52 GMT

Location: Kosice, Slovakia Contract type: unlimited Working hours: 24/5 working time Possible start date: April 16th 2018 ** Suitable for graduates and candidates with limited experience! *** Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for. Working Hours 24/5 (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)



SPECIALIST, CUSTOMER SERVICES SUPPORT - Bratislava - (Bratislava, Bratislava, Slovakia)

Thu, 11 Jan 2018 02:30:26 GMT

Support customers through activities which may include but not be limited to the receipt of customers calls, inquiries and complaints resulting in trouble tickets, order input, data gathering and traffic studies. Works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers.



Customer Service Representative Sales Priority Hiring - (Pueblo, Colorado, United States)

Thu, 11 Jan 2018 16:32:34 GMT

Priority Hiring Event! Tuesday, March 6, 2018 Anytime between 9am – 1pm 100 S. Main St., 1st Floor Pueblo, CO 81003 AT&T is hiring Customer Service Representatives for our Call Center in Pueblo, CO.! WHAT'S IN IT FOR YOU? Start with the Paycheck: Customer Service Representatives earn between $10.98 to $16.09 per hour to start! There is also commission potential although that isn't guaranteed. Add a full benefits package , including medical, dental, vision, 401(k), paid time off, and work/life resources Tuition Reimbursement Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time. What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services. Bottom line? When our customers think of AT&T, they’ll think of you. Study Guide for pre-employment screening ( click the link below to open the study guide) Mobility Call Center Assessment (MCCA) Our employees say it best! Watch now. Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company.



SPECIALIST, CUSTOMER SERVICES SUPPORT - Bratislava - (Bratislava, Bratislava, Slovakia)

Mon, 15 Jan 2018 16:33:36 GMT

"PM - NODALS; Grooms; Provisioning Support customers through activities which may include but not be limited to the receipt of customers calls, inquiries and complaints resulting in trouble tickets, order input, data gathering and traffic studies. Works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers. "



Customer Care Team Manager - (Bratislava, Bratislava, Slovakia)

Mon, 22 Jan 2018 16:30:23 GMT

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We have an expanding customer care team in Brno to support our innovative digital TV, internet and voice services called U-Verse.



Billing Quality Assurance Manager - 12 Month Fixed Term Contract - (Bratislava, Bratislava, Slovakia)

Fri, 26 Jan 2018 02:30:23 GMT

The Billing Quality Assurance Manager (BQAM) provides a dedicated billing support to a number of customers The BQAM works closely with multiple internal teams (e.g. Sales, Service Management, Credit and Collections, etc.) to deliver an effortless customer billing experience via applying expert knowledge, responding immediately, escalating when necessary and working proactively and across organizations to meet customer needs. The BQAM ensures that investigations and resolutions are tracked and delivered in a structured and methodical manner, and providing comprehensive updates and reviews to all parties at regular intervals throughout the resolution process. The BQAM protects revenue via proactive billing issue detection, root cause analysis, owner assignment, resolution and prevention of upstream errors resulting in billing defects.



Customer Service Representative Priority Hiring - (Rantoul, Illinois, United States)

Fri, 26 Jan 2018 02:32:39 GMT

Attend our upcoming Hiring Event in Rantoul, IL and meet with a hiring manager. We look forward to meeting you at the hiring event! When: Saturday, February 24, 2018 Time: 8:00AM – 1:00PM AT&T 1 Aviation Center Dr. Rantoul, IL 61866 For the fastest experience, we recommend that you apply online prior to the event and complete the required assessment. Unable to Attend? We’d still love to speak to you. Apply online to this job posting now and complete the assessment to be considered. Start with the paycheck: Customer Service Representatives start between $11.98 and $15.73 per hour and then you will have the opportunity to receive an increase after only 6 months! Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources. Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have a chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. Click here to learn more about this job from AT&T employees! Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best! Watch now ! What you'll do: Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sales quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES : The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to pr[...]



Customer Service Representative Sales - (Youngstown, Ohio, United States)

Fri, 26 Jan 2018 02:32:39 GMT

If you have a knack for providing great customer service and innovative solutions, take a look at our Full-time Customer Service Representative opportunity. Not to mention the amazing benefits, training programs and career potential we offer. Interviews will be scheduled if you meet the skills set and experience. Start with the paycheck: This customer service representative position starts between $11.02 and $16.72 per hour... you will have the opportunity to receive an increase after only 6 months and you will also earn sales incentives for selling, up selling or upgrading new or existing customers! The Customer Service Representative role handles customer’s questions and concerns on all products and services offered by the Company through probing, research and resolution using various tools and systems. You will interact with our customers via telephone. Coordinates with all sales channels for retention efforts on existing customer base. Will sell products and services offered by the Company. May help collect past due balances. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. May support and backup the sales and store operations. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Will be required to achieve sales quota. A full-time position with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid vacation off, and work/life resources. Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: 1. Answers customer/client requests or inquiries concerning services and products and reports problem areas. 2. Utilizes various systems and tools to initiate to assist and service customers. 3. Continually maintain working knowledge of all company products, services and promotions. 4. Make recommendations according to customer’s needs. 5. Utilize operational systems to process purchases of all products and services. 6. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines What’s in it for you? A full-time position / career with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources p lus 50% off your AT&T Wireless service and discounts on other AT&T products and services effective soon after your start date. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. The call center is hours of operation are: Monday -Saturday 9:00am - 9:00pm. What’s next? Makes sure your profile is up to date with your personal information and your curren[...]



Call Center Manager - Credit & Collection - (Guadalajara, Jalisco, Mexico)

Sat, 27 Jan 2018 02:32:54 GMT

Recommends credit limits, handles special credit arrangements, and problem collection accounts. Oversee analysis of accounts receivable, aging of accounts to determine overdue accounts, and application of collection procedures. Leads the analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures. Job Summary



Customer Service Representative Sales - (Cerritos, California, United States)

Sat, 27 Jan 2018 16:32:45 GMT

If you are sales driven, have a knack for providing great customer service and innovative solutions, we’d love to meet with you. On our Call Center team, you’ll learn all about the coolest ways to help deliver exceptional service and solutions to our customers. It’s a high-energy environment where you’ll be part of a fun team that offers best-in-class service. Not to mention the amazing benefits, training programs and career potential we offer. Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time. LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? What's in it for you? Start with the paycheck : Customer Service Representative- Sales start between $13.28 and $16.08 per hour (plus commission)...then, you will have the opportunity to receive an increase after only 6 months! A full-time position with full benefits that include medical, dental, vision, 401k, tuition reimbursement, paid vacation off, and work/life resources. Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. Customer Service Representative- Sales Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES : The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders an[...]



Billing Dispute Specialist - CCLA - (Bratislava, Bratislava, Slovakia)

Wed, 31 Jan 2018 01:06:13 GMT

Billing Dispute Specialist is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Dispute Specialist is to resolve queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent reoccurrence.



Customer Assistant - (Orange Park, Florida, United States)

Wed, 31 Jan 2018 16:32:43 GMT

This Call Center is located on Fleming Island, 2000 Town Center Blvd, Orange Park, FL 32003. LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Customer Assistant can provide you with exactly that! Start with the paycheck: Customer Assistants start between $12 and $15.73 per hour... then, you will have the opportunity to receive an increase after only 6 months! Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources. Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers. What you'll do as an AT&T Customer Assistant: Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up Assist customers with email, browser, and modem troubleshooting Interact with other departments to resolve customer issues or provide additional services Click here to learn more about this job from AT&T employees! In addition to STRONG communication skills, our Customer Assistants must have: Data entry and problem solving skills Basic computer skills Satisfactory results from a background/employment history investigation and drug screening The ability to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required Qualify on pre-employment screening Study Guides for pre-employment screening (click the links below to open the various study guides) Logi-Serve Customer Assistant Test Customer Service Assessment



MOW-US Billing Dispute Specialist with Spanish - (Bratislava, Bratislava, Slovakia)

Thu, 01 Feb 2018 00:25:36 GMT

AT&T, leading global telecommunication company is dedicated to providing the next generation of technology, as well as working with these technologies. The future is now, are you ready for the challenge?



Junior Billing Clerk - Billing Dispute Manager (US/APEX) - (Bratislava, Bratislava, Slovakia)

Thu, 01 Feb 2018 16:30:30 GMT

Start your Finance career with us! Become a part of our teams in our Bratislava center in Lakeside Park. If you speak English and you are well-organized, we are looking for you! The mission of the AT&T Billing Dispute Management Team is to resolve billing queries and disputes, related to invoicing and contracting, in an accurate and timely manner.



Junior Billing Clerk - Billing Dispute Manager (US) - (Bratislava, Bratislava, Slovakia)

Fri, 02 Feb 2018 16:30:21 GMT

Start your Finance career with us! Become a part of our teams in our Bratislava center in Lakeside Park. If you speak English and you are well-organized, we are looking for you! The mission of the AT&T Billing Dispute Management Team is to resolve billing queries and disputes, related to invoicing and contracting, in an accurate and timely manner.



US Service Manager - (Bratislava, Bratislava, Slovakia)

Wed, 07 Feb 2018 02:30:26 GMT

The role of the Service Manager within the Global Service Management Organization will provide a consistent interface to our key customers for all elements of the service delivered. The Service Manager ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic partners. This position is working US Business Hours.



Service Manager - (Bratislava, Bratislava, Slovakia)

Wed, 07 Feb 2018 02:30:26 GMT

The role of the Service Manager within the Global Service Management Organization will provide a consistent interface to our key customers for all elements of the service delivered. The Service Manager ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic partners.



AT&T Customer Care Agent - (Brno, South Moravian, Czech Republic)

Thu, 08 Feb 2018 16:30:27 GMT

*** Suitable for graduates and candidates with limited experience! *** Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for. Working Hours: Mon-Fri, covering shifts from 12PM to 5AM, no weekends



Customer Service Rep Priority (DIRECTV) - (Tulsa, Oklahoma, United States)

Fri, 09 Feb 2018 16:33:38 GMT

Priority Hiring -Meet the Call Center Leadership Team! Monday March 12, 2018 Anytime between 10am –3pm 2029 S. Sheridan Rd. Tulsa, OK 74112 No need to wait for the event - hiring is ongoing! We encourage you to complete your application and assessment ASAP so we can expedite you through the hiring process. WHAT'S IN IT FOR YOU? Start with the paycheck: Customer Care Associates start between $10.86 and $15.88 per hour. Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Description: Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management. Click here to learn more about this job from AT&T employees! Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Click here to learn more about this job from AT&T employees!



Spec - Home Automation & Security - (Farmers Branch, Texas, United States)

Sat, 10 Feb 2018 16:32:53 GMT

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. With a network that covers 225 countries, including more than 120 million customers, we’d say we’re well on our way. Together, we’ve built a premier integrated communications company and an amazing place to work and grow. In this role, you’ll support AT&T’s Digital Life Service organization and provide timely service to our customers in relation to Home Monitoring, Home Automation & Control, Home Healthcare, Personal Energy Management and other applications. Your ability to act with a high sense of urgency and strong attention to detail will ensure that our customers receive the appropriate level of support in response to critical events. In addition to monitoring alarm systems and dispatching responders, you’ll address a broad spectrum of customer needs associated with their account activity. You’ll feel empowered to make decisions independently, without direction from others and with the appropriate level of customer support. This role will also require you to: Address business inquiries, quality concerns, billing questions, process deviation requests (both temporary and permanent) and technical product support. Notify appropriate authorities and adhere to standard operating procedures and special instructions. Independently provide customers with basic life-saving direction over the phone until dispatched emergency responders arrive on scene. Submit to and maintain all required Federal, State and Local jurisdictional licensing requirements. This includes attending required trainings and timely research on the documentation of personal history when requested by the Agency Having Jurisdiction (AHJ). Key Competencies and Skills: Understanding of basic emergency care Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook) and Internet Experience troubleshooting technical problems with customers over the phone Ability to exercise strong judgment in dealing with sensitive and confidential matters Retain and understand basic medical life-saving concepts and deliver life-saving steps over the phone during customer’s medical emergencies Must possess strong decision-making skills and the ability to analyze problems with great attention to detail Qualifications: 6 months of customer experience in a call center environment preferred Valid driver’s license Availability to work a flexible schedule which includes all hours of call center operation in a 24/7 environment, with or without reasonable accommodation Alarm industry monitoring call center experience preferred Previous basic Emergency Medical (EMT/Red Cross Basic Life Saving, etc.) training preferred Fluency in Spanish is desired Ability to sit for long periods while monitoring PC screens (without requirement of excessive mobility) Employment dependent upon ability to obtain and hold all state and local jurisdictional security industry licenses in whi[...]



AT&T Customer Care Agent - (Bratislava, Bratislava, Slovakia)

Thu, 15 Feb 2018 02:30:23 GMT

*** Suitable for graduates and candidates with limited experience! *** Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for. Working Hours 24/7 (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)



Customer Service Representative Priortiy Hiring - (Sunrise, Florida, United States)

Tue, 20 Feb 2018 02:32:47 GMT

Priority Staffing Event -Meet the AT&T Staffing Team! Thursday, March 8, 2018 Anytime between 9am – 4:30pm Holiday Inn Express & Suites 1701 N. University Dr. Plantation, FL 33322 (Free Parking) Complete your application and assessment prior to the event to be expedited through the hiring process. Please allow ample time the day of the event if you wish to apply, complete your assessment and screening with Staffing Manager WHAT'S IN IT FOR YOU? Start with the paycheck: Customer Service Representatives can start up to $15.86 hourly plus monthly incentives. Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sales quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES : The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and a[...]



Customer Experience Manager - Billing - (Bratislava, Bratislava, Slovakia)

Wed, 21 Feb 2018 02:30:25 GMT

Description: The mission of the Custom Complex Team candidate is responsible for owning the Customer billing experience and is the Customer Advocate team lead on the resolution of all chronic post invoice billing issues as well as customer payment behaviours for payments within contract terms or visibility of customer noncompliance.