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AT&T Customer Care Agent - (Brno, South Moravian, Czechia)

Sat, 17 Dec 2016 02:31:40 GMT

*** Suitable for graduates and candidates with limited experience! *** Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for. Working Hours: 8hx5d covering shifts from 3PM to 5AM, no weekends



US Service Manager - (Bratislava, Bratislava, Slovakia)

Tue, 02 May 2017 19:56:23 GMT

Location: CBC center, Bratislava, Slovakia Working time: US working hours ( 2pm - 10:30pm ) The role of the US Service Manager within the Global Service Management Organization will provide a consistent interface to our key customers for all elements of the service delivered. This position ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic partners. The selected candidate will establish and maintain strong relationships with designated customers, and AT&T Customer Service functions and will have a significant role to play in delivering overall Customer satisfaction to our strategic accounts.



US Service Manager - (Bratislava, Bratislava, Slovakia)

Tue, 02 May 2017 19:56:23 GMT

Location: CBC center, Bratislava, Slovakia Working time: US working hours ( 2pm - 10:30pm ) The role of the US Service Manager within the Global Service Management Organization will provide a consistent interface to our key customers for all elements of the service delivered. This position ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic partners. The selected candidate will establish and maintain strong relationships with designated customers, and AT&T Customer Service functions and will have a significant role to play in delivering overall Customer satisfaction to our strategic accounts.



Manager Customer Care - (Brno, South Moravian, Czechia)

Fri, 25 Aug 2017 00:33:18 GMT

Directs and manages a team of Technical Customer Care Agents in a Consumer Call Center (U-verse and DTV)). The Agents provide outstanding customer service through an inbound call center providing chat and telephone support to domestic US customers. We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We have an expanding customer care team in Brno to support our innovative digital TV, internet and voice services called U-Verse and DirectTV We need outstanding experienced people managers to manage a team of 12-15 Customer Care Agents whose role will be to work to answer questions and resolve customer issues, supporting a wide variety of products and services. This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of U.S based customers. The role of the manager is varied with opportunity to grow and develop within a truly global organization.



Dispute Manager - Maternity Leave Cover - (Bratislava, Bratislava, Slovakia)

Thu, 21 Sep 2017 14:31:36 GMT

The mission of the AT&T Business Solutions – Customer Care Billing Team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence. The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role. The successful candidate will be able to demonstrate problem solving, time and conflict management behaviours and have a strong respect for process. Excellent written and oral English Language skills are essential in AT&T’s international work environment as are team working skills. The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems



Customer Service Representative Priority Hiring (DIRECTV) - (Boise, Idaho, United States)

Sat, 30 Sep 2017 14:32:08 GMT

Priority Hiring - All in One Event! Thursday, December 14th Anytime between 9am-3pm 5800 N. Meeker Avenue Boise, ID 83713 No need to wait for the event - hiring is ongoing! We encourage you to start and complete your application & assessments as soon as possible so we can move forward with you and the hiring process. WHAT'S IN IT FOR YOU? Start with the Paycheck: Customer Service Representatives earn between $22,880.00 to $33,150.00 per year to start! You have the opportunity to receive an increase every 6 months until you reach top pay of $37,518.00! Add a full benefits package , including medical, dental, vision, 401(k), paid time off, and work/life resources Tuition Reimbursement Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management. GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services and products and reports problem areas. Utilizes various systems and tools to initiate to assist and service customers. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer’s needs. Utilize operational systems to process purchases of all products and services. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines. May perform other related duties and responsibilities as assigned and/or required. Solid problem-solving skills for the purpose of determining and solving customer billing issues Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers. ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Perform over the counter exchanges of customer defective equipment. Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station. PHYSICAL REQUIREMENTS Employee may be required to sit for long periods of time on the phone while using computers. BASIC QUALIFICATIONS 6 months to 1 year of customer service/sales experience preferred TESTS: Applicants will be expected to pass any assessments or tests associated with the position. Study Guide for pre-employment screening (click the link below to open the study guide) Call Center Assessment (CCA) SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required. TRAINING Classroom training. On-th[...]



Customer Service Representative (DIRECTV) - Priority Hiring - (Missoula, Montana, United States)

Tue, 03 Oct 2017 14:34:05 GMT

Priority Hiring Meet the Call Center Leadership Team! Thursday, December 14th Anytime between 10am – 6pm 4900 Technology Court, Missoula, MT 59808 No need to wait for the event - hiring is ongoing! We encourage you to start and complete your application & assessments as soon as possible so we can move forward with you and the hiring process. WHAT'S IN IT FOR YOU? - Start with the Paycheck: Customer Service Representatives earn between $22,880.00 to $33,150.00 per year to start! You have the opportunity to receive an increase every 6 months until you reach top pay of $37,518.00! - Add a full benefits package, including medical, dental, vision, 401(k), paid time off, and work/life resources - Tuition Reimbursement - Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services - Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. - If you’re 18 years or older, let’s talk. Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management. GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services and products and reports problem areas. Utilizes various systems and tools to initiate to assist and service customers. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer’s needs. Utilize operational systems to process purchases of all products and services. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines. May perform other related duties and responsibilities as assigned and/or required. Solid problem-solving skills for the purpose of determining and solving customer billing issues Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers. ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Perform over the counter exchanges of customer defective equipment. Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station. PHYSICAL REQUIREMENTS - Employee may be required to sit for long periods of time on the phone while using computers. BASIC QUALIFICATIONS - 6 months to 1 year of customer service/sales experience preferred TESTS: Applicants will be expected to pass any assessments or tests associated with the position. SPECIAL JOB REQUIREMENTS: - Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required. TRAINING - Classroom training. - On-the-job training.



Area Manager, Customer Relations - (Mexico City, Mexico City, Mexico)

Thu, 05 Oct 2017 00:30:33 GMT

Directs and manages a team of first level Customer Service Supervisors and/or Individual Contributors who manage day to day customer service issues requests which may include any of the following: new or additional services, service inquiries, provisioning and maintenance, complaints, escalations, problem resolution, adjustments, service order issuance inquiries and validation of service order accuracy.



Customer Relations Manager - (Mexico City, Mexico City, Mexico)

Fri, 06 Oct 2017 00:30:30 GMT

Supervisory responsibility for a staff of project or program managers. Responsible for suggestions and recommendations as to the hiring, firing, advancement, promotion or other change of status for subordinate staff.



Customer Service Representative Priority Hiring - (Davenport, Iowa, United States)

Fri, 06 Oct 2017 14:32:03 GMT

Attend our upcoming Hiring Event in Davenport, IA and meet with a hiring manager. We look forward to meeting you at the hiring event! When: Tuesday, December 12, 2017 Time: 2:00PM – 6:00PM AT&T 5348 Elmore Circle Davenport, Iowa 52807 For the fastest experience, we recommend that you apply online prior to the event and complete the required assessment. Unable to Attend? We’d still love to speak to you. Apply online to this job posting now and complete the assessment to be considered. Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time. What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services. Bottom line? When our customers think of AT&T, they’ll think of you. What’s in it for you? Start with the paycheck: Customer Service Representatives start between $10.98 and $16.09 per hour...then, you will have the opportunity to receive an increase after only 6 months! Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources. Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Click here to learn more about this job from AT&T employees! Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. PHYSICAL REQUIREMENTS No physical requirements. BASIC QUALIFICATIONS SPECIAL JOB REQUIREMENTS: • Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required. • May be required to work at other store locations. TRAINING • Classroom training. • On-the-job training. Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Click here to learn more about this job from AT&T employees!



Area Manager Call Center - (Mexico City, Mexico City, Mexico)

Wed, 25 Oct 2017 14:38:51 GMT

Responsible for the overall operation of an inbound Call Center team (between 7–10 first level Supervisors and 120 costumer advocates), who handle the day to day customer service issues requests which may include any of the following: new or additional services, answering customer billing and service inquiries, provisioning and maintenance, complaints, escalations, problem resolution, sales, adjustments, service order issuance inquiries and validation of service order accuracy.



AT&T Customer Care Agent - (Bratislava, Bratislava, Slovakia)

Wed, 08 Nov 2017 02:30:26 GMT

*** Suitable for graduates and candidates with limited experience! *** Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for. Working Hours 24/7 (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)



Customer Service Representative (DIRECTV) - (Tulsa, Oklahoma, United States)

Wed, 08 Nov 2017 02:32:33 GMT

WHAT'S IN IT FOR YOU? Start with the paycheck: Customer Care Associates start between $10.86 and $15.88 per hour. Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Description: Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management. Click here to learn more about this job from AT&T employees! Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Qualifications Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Click here to learn more about this job from AT&T employees! Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Click here to learn more about this job from AT&T employees!



AT&T Customer Care Agent - (Košice, Kosice, Slovakia)

Wed, 08 Nov 2017 16:54:17 GMT

Location: Kosice, Slovakia Contract type: unlimited Working hours: 24/5 working time Possible start date: February 5th ** Suitable for graduates and candidates with limited experience! *** Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for. Working Hours 24/5 (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)



Sr. Technical Specialist - (Bengaluru, Karnataka, India)

Thu, 09 Nov 2017 16:50:39 GMT

Responsible for operation, implementation, and change management of new software, hardware and applications relative to vEPC platforms domestically and internationally (Sundance and ASE).



Customer Service Rep (DIRECTV) - (Tulsa, Oklahoma, United States)

Fri, 10 Nov 2017 19:55:42 GMT

WHAT'S IN IT FOR YOU? Start with the paycheck: Customer Care Associates start between $10.86 and $15.88 per hour. Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Description: Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management. Click here to learn more about this job from AT&T employees! Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Click here to learn more about this job from AT&T employees!



Customer Service Representative I - (Huntsville, Alabama, United States)

Sat, 11 Nov 2017 16:33:11 GMT

Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time. What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services. Bottom line? When our customers think of AT&T, they’ll think of you. What’s in it for you? Start with the paycheck : Customer Service Representatives start between $10.51 and $15.86 per hour, you will have the opportunity to receive an increase after only 6 months! Add a full benefits package , including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources, p lus a 50% off your AT&T wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best! Watch now! Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Click here to learn more about this job from AT&T employees!



Associate - Client Project Support (Global Project Mgmt) - (Mexico City, Mexico City, Mexico)

Thu, 16 Nov 2017 02:43:14 GMT

This entry level position is responsible for all aspects of project management associated with the implementation of assigned external customer-facing projects. Provides a single point of contact and is the AT&T face to the customer during implementation. Responsible for relationship management with AT&Ts customers during the project management life cycle and may provide consultative advice and support. Provides guidance and expertise in project management through the use of a structured project management methodology to define and carry out business objectives. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems and responsible for client satisfaction.



Sr. Specialist, Technical Sales Consultant /pre-sales - (Gurgaon, Haryana, India)

Thu, 16 Nov 2017 16:32:58 GMT

Worked in technical consultant/architect role in a Telecom service provider org (Must have) Worked in data/information intensive projects. Worked on design/solution/pricing/quoting of Telecom products and services (desired)



Lead, Customer Care Projects - (Gurgaon, Haryana, India)

Thu, 16 Nov 2017 16:32:58 GMT

Team manager role – handle Revenue assurance functions, front desk management team for sales requests, sales support activities, contracting support, cost/revenue linkage, lead efforts that impact P&L. Work with management team on companywide initiatives that have far reaching impacts.



Customer Service Representative Priority Hiring - (Sunrise, Florida, United States)

Sat, 18 Nov 2017 02:32:33 GMT

Customer Service Representative Priority Hiring AT&T Call Center Hiring Event Come by and meet our hiring team. Interviews will be conducted. Saturday, December 16, 2017 Anytime between 8:30 am – 2 pm AT&T 8650 W. Oakland Park Boulevard Sunrise, FL 33351 We recommend that you apply online and complete the required assessment prior to the event. Start with the paycheck: Customer Service Representatives start between $12.62 and $15.86 per hour and then you will have the opportunity to receive an increase after only 6 months! Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. What you'll do: Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sales quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES : The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud,[...]



Customer Service Representative - (Huntington, West Virginia, United States)

Tue, 21 Nov 2017 02:32:30 GMT

Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time. What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services. Bottom line? When our customers think of AT&T, they’ll think of you. What’s in it for you? Start with the paycheck: Customer Service Representatives start between $10.46 - $16.08 per hour, you will have the opportunity to receive an increase after only 6 months! Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources, p lus a 50% off your AT&T wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Click here to learn more about this job from AT&T employees! Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best! Watch now! PHYSICAL REQUIREMENTS PHYSICAL REQUIREMENTS No physical requirements. BASIC QUALIFICATIONS TESTS: Applicants will be expected to pass any assessments or tests associated with the position. SPECIAL JOB REQUIREMENTS: • Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required. • May be required to work at other store locations. TRAINING • Classroom training. • On-the-job training. Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Click here to learn more about this job from AT&T employees!



Dispatcher - (Phoenix, Arizona, United States)

Tue, 21 Nov 2017 16:32:25 GMT

LOOKING FOR A COMPANY THAT VALUES YOUR SKILLS? A job with AT&T as a Dispatcher can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Dispatchers have extensive customer contact while using various systems to communicate with field technicians from our high paced call centers. What you'll do as an AT&T Dispatcher: Receive, screen, update and dispatch installation and repair work orders for the new U-verse product line Process work to meet service commitments with specific deadlines In addition to STRONG verbal communication skills, our Dispatchers must have: Customer service and basic computer skills The ability to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required Qualification on pre-employment screening Study Guides for pre-employment screening (click the links below to open the various study guides) Customer Service Assessment Keyboarding Skills Telephone Ability Battery



UVN Projects Implementation Manager - (Bratislava, Bratislava, Slovakia)

Wed, 22 Nov 2017 02:30:23 GMT

Location: Lakeside, Bratislava, Slovakia Working hours: US working time The UVN Project Manager serves as the project lead and primary point of contact for the UVN customer and internal teams throughout the life of the project. The average duration to construct a new UVN network is 250 days. The UVN Project Manager is one of four UVN roles supported from Slovakia. Most of our interactions are over the phone with stateside team members of various roles, backgrounds, and levels serving Fortune 1000 customers. Each project / UVN layer 1 network is unique to fit customer needs, often times requiring the project manager to balance needs and capabilities of customers and AT&T. The role is challenging, rewarding, and no day is the same



Customer Service Representative - (Eden Prairie, Minnesota, United States)

Wed, 22 Nov 2017 16:33:27 GMT

Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time. What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services. Bottom line? When our customers think of AT&T, they’ll think of you. What’s in it for you? Start with the paycheck: Customer Service Representatives start between $13.93 and $16.08 per hour, you will have the opportunity to receive an increase after only 6 months! Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources, p lus a 50% off your AT&T wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Click here to learn more about this job from AT&T employees! Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best! Watch now! PHYSICAL REQUIREMENTS No physical requirements. BASIC QUALIFICATIONS TESTS: Applicants will be expected to pass any assessments or tests associated with the position. SPECIAL JOB REQUIREMENTS: • Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required. • May be required to work at other store locations. TRAINING • Classroom training. • On-the-job training. Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Click here to learn more about this job from AT&T employees!



Customer Service Representative Sales Priority Hiring - (Austin, Texas, United States)

Thu, 23 Nov 2017 16:32:46 GMT

If you are sales driven, have a knack for providing great customer service and innovative solutions, we’d love to meet with you. On our Call Center team, you’ll learn all about the coolest ways to help deliver exceptional service and solutions to our customers. It’s a high-energy environment where you’ll be part of a fun team that offers best-in-class service. Not to mention the amazing benefits, training programs and career potential we offer. AT&T Customer Service Representative Sales Priority Hiring Event Wednesday, December 13, 2017 Come by to meet with our hiring team anytime between 12noon-4pm AT&T Sales & Service Call Center 4544 S. Lamar Boulevard, Suite 600 Austin, Texas 78745 • Bring your resume and be sure to dress to impress • Bring your valid photo ID for identification verification • If applicable, you will have the option to apply, test and interview on-site, so plan for 2-3 hours. Important : For the fastest experience, it’s highly recommended you apply online to this job posting and complete the online assessment prior to attending this event. Want to obtain a head start or unable to attend? – we’d still love to talk to you. Apply now to this job posting . Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time. LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? What's in it for you? Start with the paycheck : Customer Service Representative- Sales start between $12.53 and $15.89 per hour (plus commission)...then, you will have the opportunity to receive an increase after only 6 months! A full-time position with full benefits that include medical, dental, vision, 401k, tuition reimbursement, paid vacation off, and work/life resources. Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. Customer Service Representative- Sales Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent p[...]



Customer Service Representative Sales - (Ocala, Florida, United States)

Tue, 28 Nov 2017 02:32:13 GMT

What's in it for you? Start with the paycheck: Customer Service Representatives Sales start between $10.51 and $15.86 per hour (plus commission)... then, you will have the opportunity to receive an increase after only 6 months! Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. What you'll do: Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sales quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES : The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required PHYSICAL REQUIREMENTS: No physical requirements Click here to learn more about this job from AT&T employees! [...]



Call Center Advanced Technical Support Representative Priority Hiring - (Grayson, Kentucky, United States)

Tue, 28 Nov 2017 02:32:26 GMT

Grayson Call Center Open House 826 East Park Drive, Grayson, KY 41143 Thursday, December 14, 2017 11am - 6pm We recommend you apply online and complete the required assessment prior to the event. Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers – one at a time. What does it take to help our customers with their advanced technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you’ll come up with innovative solutions to help our customers. Whether you’re answering direct calls, transferred calls or trouble tickets, you’ll work with the latest systems and tools to assist our customers. What’s in it for you? Start with the paycheck: Customer Support Specialists start between $13.35 and $15.76 per hour. Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Study Guide for pre-employment screening (click the link below to open the study guide) Call Center Assessment (CCA) Click here to learn more about this job from AT&T employees! Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company.



Bilingual Customer Support Representative Priority Hiring - (Lubbock, Texas, United States)

Thu, 30 Nov 2017 02:33:04 GMT

Bilingual Customer Support Representative / Customer Support Specialist If you have a knack for providing great customer service and innovative solutions, we’d love to meet with you. On our Call Center team, you’ll learn all about the coolest ways to help deliver exceptional service and solutions to our customers. It’s a high-energy environment where you’ll be part of a fun team that offers best-in-class service. Not to mention the amazing benefits, training programs and career potential we offer. AT&T Bilingual Customer Support Representative Priority Hiring Event Friday, January 12, 2018 Come by to meet with our hiring team anytime between 12noon-6pmCST AT&T 2321 N. University Avenue (North Employee Entrance) Lubbock, Texas 79415-1717 • Bring your resume and be sure to dress to impress • Bring your valid photo ID for identification verification • If applicable, you will have the option to apply, test and interview on-site, so plan for 2-3 hours. Important : For the fastest experience, it’s highly recommended you apply online to this job posting and complete the online assessment prior to attending this event. Want to obtain a head start now or unable to attend? – we’d still love to talk to you. Apply now to this job posting. Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers – one at a time. What does it take to help our customers with their advanced technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you’ll come up with innovative solutions to help our customers. Whether you’re answering direct calls, transferred calls or trouble tickets, you’ll work with the latest systems and tools to assist our customers. What’s in it for you? Start with the paycheck : Bilingual Customer Support Representative / Customer Support Specialists start between $12.83 and $15.33 per hour plus a multilingual differential. Add a full benefits package , including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T . You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re 18 years or older AND fluent in the English AND Spanish languages , let’s talk. Study Guide for pre-employment screening (click the link below to open the study guide) Call Center Assessment (CCA) Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



Bilingual Spanish Customer Service Representative Sales - (Miami, Florida, United States)

Thu, 30 Nov 2017 16:32:32 GMT

Start with the paycheck: Customer Service Representatives start between $10.51 and $15.86 per hour and then you will have the opportunity to receive an increase after only 6 months! Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources. Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services. Do you speak Spanish and English? If you do, we are looking for you! Career possibilities are limitless with AT&T. You will have a chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. What you'll do: Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sales quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES : The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required PHYSICAL REQUIREMENTS: No physi[...]



Area Manager Call Center - (Mexico City, Mexico City, Mexico)

Thu, 07 Dec 2017 02:30:42 GMT

Responsible for the overall operation of an inbound Call Center team (between 7–10 first level Supervisors and 120 costumer advocates), who handle the day to day customer service issues requests which may include any of the following: new or additional services, answering customer billing and service inquiries, provisioning and maintenance, complaints, escalations, problem resolution, sales, adjustments, service order issuance inquiries and validation of service order accuracy.



Internet Assistant - (Orange Park, Florida, United States)

Thu, 07 Dec 2017 02:32:39 GMT

This office is located on Fleming Island, 2000 Town Center Blvd, Orange Park, FL 32003. LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as an Internet Assistant can provide you with exactly that! Start with the paycheck: Internet Assistants start between $10 and $11.95 per hour... then, you will have the opportunity to receive an increase after only 6 months! The work schedule will be 1pm to 10pm 5 days a week and will include a Saturday. Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources. Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. Our Internet Assistants prepare reviews and maintain a variety of personnel records and reports. What you'll do as an AT&T Internet Assistant: Input payroll information, order supplies and prepare expense reports Initiate contacts to verify accuracy of company records Maintain records used to determine employee work schedules and force reports Interact with other departments to provide and obtain information as required In addition to STRONG communication skills, our Internet Assistants must have: Basic computer and keyboarding skills The ability to lift up to 50lbs The ability to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required Satisfactory results from a background/employment history investigation and drug screening Qualification on pre-employment screening: Telephone Ability Battery (TAB) Keyboard Skills Test (KST) - Level 1 Test study guides can be found at: www.att.jobs/test-guides.aspx