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Everyone's Blog Posts - Hozpitality Plus- Dedicated Hospitality Networking group





Updated: 2017-12-17T03:09:14Z

 



Who should be more concerned about the other, the hotel or the guest?!

2017-12-09T04:29:45.000Z

In my hospitality career, I have seen many hotels that dedicate their efforts to serve their guests, handle their requests or complains. However, I hardly see a guest that shows commitment to the hotels they use or any of its facilities. 

In my work at hospitality industry, I have witnessed many guests who abuse the facilities, products, and services provided by the hotel employees or management. Also, some of those abusive guests use social media to express their anger or…

In my hospitality career, I have seen many hotels that dedicate their efforts to serve their guests, handle their requests or complains. However, I hardly see a guest that shows commitment to the hotels they use or any of its facilities. 

In my work at hospitality industry, I have witnessed many guests who abuse the facilities, products, and services provided by the hotel employees or management. Also, some of those abusive guests use social media to express their anger or dissatisfaction with the hotel service or employees to degrade its reputation as a kind of revenge. 

I have suggested the creation of a site that rates guests as guests could rate hotels at other sites. At that site, people of the hospitality industry could post their bad experiences with bad, fraudulent or abusive guests.

I thought the site could serve the increase of hotels' safety by working as a reference place where hotels could verify their suspicion regarding a specific guest. The site also could help decrease the cost of damage and waste caused by those abusive guests through identifying them in advance and being ready to deal with them professionally, especially that those guests know that they are rated somewhere and anyone could check their rate or read their bad stories at specific hotels. In addition, the site will provide a safe and healthy environment for hotels' employees to express their frustration and bad experiences with certain guests. 

Even though I didn't create the site yet, I thought of sharing the idea to hear your thought about it and how it might harm or benefit the hospitality industry.




Importance of Social Proof for the Hospitality Industry

2017-12-06T13:00:00.000Z

  There are 7 billion plus individuals in today’s world. Every day, more and more of them appear on the digital grid,…   There are 7 billion plus individuals in today’s world. Every day, more and more of them appear on the digital grid, the omnipresent network that the Internet happens to be. Increased smartphone penetration, internet access and technology at large simply indicates beyond doubt that yes, humans are social animals, and as such, we love to share our experiences with each other.   Long ago, marketers realized that word of mouth was one of the best ways to get news of their products and services out there. It holds true in this time and age as well, but it has evolved to keep up with advancements in technology. A term that you may have heard bandied around quite frequently is ‘social proof’, and it’s nothing more than word of mouth in its new, digital avatar.   For instance, we’ve all been ‘persuaded’ to try out a new restaurant or a holiday destination after we’ve seen our friends posting pictures of their dining and travel adventures on social media. On the same note, we’ve also been dissuaded from staying at a hotel because we spotted nasty review that was left by some disgruntled customer online. That, my friends, is the 21st century version of word of mouth in action.   What is Social Proof?   Human beings have this deep rooted instinct to be swayed by other humans and their activities. Consumer internet has shown, time and again, that people implicitly trust other people’s reviews and feedback when it comes to brands and their services.   Social proof is everywhere. When you’re shopping on Amazon, you tend to check out the reviews on the product. If enough people in your office recommend an eating joint, you’re bound to check it out sooner or later. Positive reviews have managed to draw in crowds for the most hopeless of movies, while lack of reviews have caused stellar cinema to fade into oblivion.   Simply put, if enough people like it, the product or service has to be good   Social proof is now a valued dynamic used by marketers and companies the world over in order to influence consumers. Companies have taken to prominently displaying reviews, testimonials, ratings, approval seals, expert opinions, ‘popular items’ and what not on their website. And why? Because we’d all rather go by what others have to say about a particular business than trust the brand itself.   The hospitality industry is particularly influenced by social proof. Most people rely on customer reviews and opinions they come across on social media. More and more people turn to Trip Advisor and similar sites to read what other customers have to say about a specific hotel. And, only if the overall perception and feedback is positive do they actually go ahead and book a room in the hotel.   Types Of Social Proof   On the face of it, social proof might be an all-encompassing phenomenon that overlaps a variety of fields and industries, but from a marketing perspective, it can be classified into 5 specific categories.   Expert Social Proof   Humans trust authoritative institutions, and reputed personalities. Before we believe any claim, we need reassurance and the expert social proof offers just that. You find the words ‘expert opinion’ under articles giving advice and instructions as a means to legitimize it. Ads for toothpaste and tooth brushes are ‘bolstered’ by opinions of leading dentists while beauty creams will usually have a skin specialist backing them. And once a restaurant or hotel gets a thumbs up from a renowned critic, you can be fairly certain that people are going to flock to it by the hundreds.   Celebrity Social Proof The name says it all. Celebrities have a swaying effect on the population, and they come with their own seal of legitimacy. If a celebrity endorses a hotel, the chances of it making it to the the top ten establishments in the city are extremely high.  That said, the most [...]



What You Need to Know About VAT in the UAE

2017-12-06T02:29:57.000Z

To create new sources of income, member countries of the Cooperation Council for the Arab States of the Gulf (GCC) have decided to introduce a minimum VAT in the nearest future. As for the UAE, it is going to implement VAT since January 1, 2018. What does it mean for the Emirates’ economy in general and its hospitality industry in particular? Specifics of VAT in the UAE… To create new sources of income, member countries of the Cooperation Council for the Arab States of the Gulf (GCC) have decided to introduce a minimum VAT in the nearest future. As for the UAE, it is going to implement VAT since January 1, 2018. What does it mean for the Emirates’ economy in general and its hospitality industry in particular? Specifics of VAT in the UAE All companies with annual revenues of Dh3.75M+ must be registered under the GCC VAT system. The VAT rate in the UAE will be only 5%. In comparison, in major advanced economies it amounts up to 20%. The introduction of VAT should not have a strong negative impact on the social standard of living in the country. The UAE still remains tax-free in many regards – for example, it doesn’t collect tax on personal income. There are free zones in the country offering tax-free environment. Besides, such key areas as health, education, social services and basic foodstuff (over 100 items) will be exempted from taxation. Special committees and working groups were established in all GCC countries to estimate the possible impact of the proposed changes on the regional economy and society as a whole. The introduction of VAT at a tax rate of 5 percent will make it one of the lowest in the world. Such low tax rates will have a minimal impact on the overall price level and won’t have a significant negative impact on the population's purchasing ability.  At the same time, the indicated VAT rate is sufficient to raise the existing level of GDP by 4-5 percent, and further diversification of the national economy will raise the level of government revenues. The introduction of VAT requires appropriate preparations. The GCC member countries, being tax-exempt jurisdictions, face the same problem – the lack of the necessary legislative framework and infrastructure. Each country needs to develop appropriate tax legislation. The governments need to create special tax services that will monitor the payment of taxes. In the case of the UAE, this tax service has already been established and basic laws governing the introduction of VAT have been adopted. The introduction of VAT, despite possible difficulties, will refresh the economy of the region and will strengthen the international profile of the GCC countries. The lack of taxation in the UAE has often been criticised by various international organisations. The introduction of VAT at a minimum rate of 5% will not have a strong impact on business, but will make a step towards bringing the UAE legislation in line with the recommendations and standards of international organisations. What It Means for UAE Hoteliers The forthcoming changes result in predictable price grow in the hospitality industry as well. The vast majority of hoteliers have already raised their tariffs. But this minor increase in tariffs is unlikely to play a significant role in demand fluctuations for such a popular destination as the UAE. Besides, the growth of tariffs for hotels in the UAE is not always correlated with VAT. The rise of hotel prices mostly depends on the growing demand for the destination. Changes in prices due to VAT should be expected in next year's contracts. This will not be a fixed 5% rise, but a calculated sum of expenses related to the tax introduction: an increase in accountant staffing, the introduction of monitoring systems, the strengthening of marketing, and other related procedures. Hoteliers and managers should aim at mitigating any potential negative effects and be ready to adjust their daily operations according to the changes. The primary measures may i[...]



Over 100 top hospitality leaders and companies awarded at the 3rd Middle East Hozpitality Excellence Awards in Dubai

2017-11-27T10:32:45.000Z

After receiving over 107,600 votes for various categories, the popular choice Awards for hospitality industry were a great success.   The brand new Rixos Premium hotel in Dubai hosted the 3rd Middle East Hospitality Excellence Awards on Sunday 26th Nov 2017. The sold out event was attended by over 500 top hospitality leaders in Middle East. The glamorous evening included a reception, a great meal and excellent entertainment, in addition to the… After receiving over 107,600 votes for various categories, the popular choice Awards for hospitality industry were a great success.   The brand new Rixos Premium hotel in Dubai hosted the 3rd Middle East Hospitality Excellence Awards on Sunday 26th Nov 2017. The sold out event was attended by over 500 top hospitality leaders in Middle East. The glamorous evening included a reception, a great meal and excellent entertainment, in addition to the actual awards ceremony. The show was presented by Tom Urquhart and Laura Buckwell.   Cris Newman, CEO, Emaar Hospitality won the Hotelier of the Year Award while Cenk Unverdi, GM of Rixos Palm Dubai walked away with “General Manager of the Year” title.   Among the other prominent winners were:-   Emirati/Arab Hotelier of the year;- Mohammed Khoori, General Manager, Golden Sands Hotel Apartments Dubai Entrepreneur of the year:- Kulwant Singh, CEO, Lama Group Dubai Hotel of the year (5 star):- Rixos The Palm Dubai Hotel of the year (Best Weekend Getaway):- Waldorf Astoria Ras Al Khaimah Hotel of the year (Best Heritage Resort):- Palma Beach Resort and Spa, Umm Al Quwain, UAE Hotel of the year (Best Boutique Hotel):- Armani Hotel Dubai Car Rental of the year:- Thrifty Car Rental UAE Best Travel Company of the year:- Dnata Dubai Hotel Team of the year:- Dusit Thani Dubai Celebrity Chef of the Year:- Chef Atul Kochhar Excellence in Customer Service:- Five Palm Jumeirah Visionary Leader of the Year:- H.E. Mr. Khalil Al Sayegh, Chairman, Roda Hotels & Resorts   The list of all the award winners can be seen at http://www.hozpitalityexcellenceawards.com    We received an amazing response to online voting for the 3rd Middle East Hospitality Excellence Awards 2017 with over 107,600 votes for various categories. The Awards were presented to recognize top industry organizations which have shown skill, creativity, ingenuity and success in the Middle East & North Africa’s growing hospitality industry, said Raj Bhatt, CEO, Hozpitality Group.   We are happy to have the consistent support from our sponsors from the beginning, Delta Foods, Danube Home, Karcher ME, Zarya Wellness, Imperial Royal, Ishukoshi, Barakat Foods, TTG MENA, TTN, Zee TV, Radio Suno102.4 FM, Thrifty  Car Rental, Absolute Frame, Silver Sword added Raj Bhatt. Hozpitality Group also announced the exclusive awards for Chefs in MEA “Chef Excellence Awards” on Wednesday 2nd May, 2018 to be held at the luxurious Five Palm Jumeirah. We are partnering with Emirates Culinary Guild and ICCA and are looking for a great event together said Raj Bhatt. For more details and pictures of the awards, Pls connect on:- https://www.facebook.com/hozpitalityexcellenceawards/ https://www.facebook.com/hozpitalitybuzz/ https://www.facebook.com/Hozpitality/   About Hozpitality Group:- From hospitality jobs in Dubai and the UAE, retail jobs in Asia, and cruising jobs around the world, millions of workers all around the globe are proud to call themselves hospitality employees. Whether you want to greet hotel guests in Dubai, Frankfurt, Davos; become an executive chef in Abu Dhabi or Tokyo; or serve up coffee in Qatar, there is a rewarding hospitality career designed to match your unique skills and interests. To find prospective global hospitality jobs, just search by industry, department, level, and/or location. You can also search by keyword(s), such as "Dubai hotel jobs" or "Qatar hotel jobs". In addition to listing jobs in Dubai, UAE, Mumbai, Europe and aroun[...]



Branding Basics for Boutique Hotels

2017-11-25T02:53:16.000Z

Boutique hotels can be considered the new kid of the block. Although they’ve been in existence for several decades,… Boutique hotels can be considered the new kid of the block. Although they’ve been in existence for several decades, operating under the banner of ‘independent’ hotels, it’s only recently that the world has exploded in its fascination for boutique hotels.   Today, more than ever, travelers are looking beyond the usual frills and fancy that are offered up in the name of hotel stays. They want a more intimate, more unique experience that brings them closer to the community the hotel is located in. In such a scenario, boutique hotels stand in direct opposition to their flashier, empire-like counterparts – the chain hotels.   But, despite their general appeal, boutique hotels have to make the same effort, and sometimes more, to establish their brand. Without a strong identity to guide them, it’s all too easy to lose themselves in the crowd.   Why Branding?   Brands can no longer be faceless entities for the consumer. We live in the age of information where the customer has access to all kinds of resources to facilitate his buying decision. These days, brands have a life and existence of their own, and customers interface with these identities on a daily basis.   Take yourself. What comes to mind when someone says the word “Marriott?” You’ll immediately conjure up an image of something intensely luxurious and opulent. Large foyers, gilded ceilings, soft-spoken yet crisply smart waiters, silver tureens and state of the art facilities. Why does your brain associate all this with one simple word?   That’s the magic of a brand. And the value of building it.   Think about the concept of identity, like your name, or who you are. All those things that go into making ‘you’ are also the things that set you apart from the rest of humanity. The same goes for a brand. It is an entity that is distinct from other entities in the same industry. In business-speak, this is called differentiation.   So, what differentiates one hotel from the other and why should we even engage in differentiation? The answers to these questions are altogether simple. Danny Meyer, the CEO of the Union Square Hospitality Group (USHG), states that ‘recognition’ is the primary reason why guests wish to return to the same hotel.   Recognition only stems from uniqueness, and if you want to cultivate a battalion of loyal consumers, you’d better engage quickly. The reason why boutique hotels have been on the rise in the last decade is because the modern traveler does not want a monolithic experience that he will get in any typical chain hotel. They want a uniquely curated experience that they can fondly remember, and if they get that, they will come back to you.   That brings us to the next aspect - what differentiates one hotel from the other? Experience differentiates. All that your guests are exposed to, that they feel, that they’re touched by when they interact with the tangible aspects of your brand constitutes its ‘experience’.   A strong brand is that which stands completely apart from its competitors. Think about it: A thousand others are vying for the consumer’s attention, essentially promising core hospitality services. Mergers and acquisitions have made it even more confusing for the customer today.   The world’s 10 largest hotel chains now offer a combined 113 brands at various price points, 31 of which didn’t exist a decade ago. This makes differentiation more important. IBISWorld also pegs the boutique hotel industry at 7 billion as of June 2017; rising at a CAGR of 4.8%.   Therefore, the essence of your brand needs to be different, and it needs to percolate down to all aspects of the brand – from your design, to service, to logo and so on. Let’s now run you through the standard elements that make up a brand. Brand Elemen[...]



Real Estate Industry Trends: Coworking and Coliving

2017-11-08T10:19:08.000Z

Sharing economy and particularly collaborative consumption is a worldwide trend. In the current economic situation, coworking and coliving can become a viable alternative to expensive office and housing rent. These trending words hide new business opportunities. So what are coworking and coliving, what are their features and advantages? Coworking: Productive Environment… Sharing economy and particularly collaborative consumption is a worldwide trend. In the current economic situation, coworking and coliving can become a viable alternative to expensive office and housing rent. These trending words hide new business opportunities. So what are coworking and coliving, what are their features and advantages? Coworking: Productive Environment Recently, the segment of coworking has become a full-fledged player in the real estate market, and it is constantly growing. Coworking can be widely regarded as one of the hottest commercial property market trends. There are various types of coworking: both independent projects and those which are parts of the large business centre infrastructure. A well-organised unit can always be used by other tenants if required. This opportunity allows them to rent smaller areas while reducing operating costs without loss of efficiency. Such objects automatically become more attractive for tenants. That’s why coworking is an effective tool for increasing business centre profitability. Opinion polls of coworking visitors reveal that the vast majority of respondents like to work alongside other people. Such business environment increases their productivity. Coworkers help each other upgrade their professional skills and become more successful. The most part of the visitors find there some new contacts and acquaintances. In addition, the level of comfort in coworking cannot be compared to working at home or at traditional offices. Up-to-date technologies and creative design help to feel comfortable while turning focus toward work. You have much more than just a workplace with Wi-Fi. Wide range of additional services may include sport and educational events, conference rooms, leisure areas, free refreshments and what not. Coworking spaces are accessible 24/7, and this allows to align working schedule with your personal needs. Commercial real estate market statistics shows that this trend attracts not only freelancers and startuppers, but also larger organisations. They see value in numerous benefits provided by coworking spaces, and significant cost-cutting is only one of them. Coliving: Affordable Comfort Internet with its opportunities for communication is an integral part of Generation Y. Still it is a paradox that the number of millennials suffering from loneliness is growing. Young people face difficulties in getting out of parental control and setting up their own home. High prices of housing in large cities make people look for less expensive variants. Coliving is a new trend designed to solve this problem. This relatively new term describes a place similar to a hostel but much more comfortable. Like hostels, colivings provide rooms with shared facilities. But colivings usually have modern interior and light spacious rooms. In most colivings, each tenant has a separate room, but there are units where several people live in one room. There is usually a laundry, free high-speed Wi-Fi, shared kitchens and working space. Coliving managers purchase sheets, towels, hygiene items and provide weekly cleaning. But the idea of coliving is much wider than just cheap accommodation. The core of coliving is a hostel for likeminded people. Along with the solution to the problem of inexpensive housing, colivers deal with communication issues. People create  specific inspiring atmosphere that helps them find necessary answers. They join their efforts, cooperate, launch new startups and share their experience. Colivings can uni[...]



Importance of Profile Picture!

2017-11-08T06:31:32.000Z

Professionals shuffle amongst different companies to get more exposure, to learn and explore their limits and strength. We all know the importance of keeping the CV updated with the recent courses and expertise.… Professionals shuffle amongst different companies to get more exposure, to learn and explore their limits and strength. We all know the importance of keeping the CV updated with the recent courses and expertise. Profile Photo: There are some people who don’t wish to add photograph on their CV’s, where there are employers,  who feel it should be mandatory. What do you think, what’s your take on that? How important is it for you to have a profile picture on your CV along with the professional content? Few people believe adding profile picture and nationality in CV, promotes racism. Some people believe it’s just a waste of time and space. Some people add profile picture just for the sake of it and reports say, 88% of resumes are rejected due to the profile picture due to the wrong selection. As a recruitment professional, working with hotels in Dubai, Middle East, Asia, Africa and Canada for a decade, I haven’t had any of my candidates shortlisted without having the profile picture. Most of the times, we receive cvs without the photo. Even though the CV contains relevant and promising information and matches the requirement of the prospective employer, we still cannot forward it without having their picture on it. The changing digital age, email communication, Skype interviews have made the need even more significant. We must admit, the process of recruitment has changed and employers now communicate through the web. They just don’t want to see your qualification and experience but also want to see the person before the shortlist. If a person is locally available, they can be interviewed directly. The employer wants to see their personality before making any connection. As a consultant, if a CV is sent without the profile photo, the chances of them getting shortlisted are reduced. Which photo to use on the CV? Add only Professional Pictures; people try to apply for jobs with the fancy profile picture, like cruising on a boat or standing near a monument. It does not frankly apprehend your personality, in fact, ruins it. Use only professional photograph in the CV; it could be in uniform or business attire. Avoid posting event photograph with more people in it. Profile picture on CV could be a solo headshot. So, next time when you are applying for a new job, make sure your profile has your updated expertise, nationality, age, marital status, current contact details and also your professional profile picture. Before you press that apply now button, make sure to read the Job Description very well and ensure you match the position. This will increase your chance of getting an interview call. Good Luck!!! Happy Job Searching!!!!   For hospitality/hotel jobs in Dubai, UAE, Middle East, Africa and Asia, you can log on to http://www.hozpitality.com .Your Job Search ends here,   About Hozpitality Group:- From hospitality jobs in Dubai and the UAE, retail jobs in Asia, and cruising jobs around the world, millions of workers all around the globe are proud to call themselves hospitality employees. Whether you want to greet hotel guests in Dubai, Frankfurt, Davos; become an executive chef in Abu Dhabi or Tokyo; or serve up coffee in Qatar, there is a rewarding hospitality career designed to match your unique skills and interests. To find prospective global hospitality jobs, just search by industry, department, level, and/or location. You can also search by keyword(s), such as “Dubai hotel jobs” or “Qatar hotel jobs”. In addition to listing jobs in Dubai, UAE, Mumbai, Europe and around the world, Hozpitality.com offers professional CV designing, a community network for employers and job seekers, a [...]



The Wabi-Sabi Edge: Redefining the Hotel Space

2017-11-05T13:06:19.000Z

“To Taoism, that which is absolutely still or absolutely perfect is absolutely dead, for without the possibility of growth and change there can be no Tao” - Alan Watts… “To Taoism, that which is absolutely still or absolutely perfect is absolutely dead, for without the possibility of growth and change there can be no Tao” - Alan Watts   We in the hospitality industry tend to aim for perfection. Sometimes we ourselves are perfectionists, but more often than not, we’re simply adhering to what has been reinforced time and again. Perfection has always been the realm of traditional hotel brands, where maintaining the highest standard is the modus operandi. But, do the same rules apply to that hard-to-define space of ‘boutique’, or independent, hotels?   Boutique hotels themselves are directly oppositional to the hotel-chain approach. The Highland group defines ‘boutique’ hotels as those ‘unique in style, design-centric, either independent or affiliated with a smaller brand system, with 40 to 300 guestrooms’. While other giants have their standardization protocols in place, a boutique hotel necessarily needs to be more individualistic and personalised.   There are a few key areas where boutique hotels are glaringly different. For starters, they are small scale - as the definition suggests. You will not be greeted by doorman outfitted in crimson livery and gold buttons. And you certainly need a formal dress code to feel at home in a boutique hotel. You could walk into a boutique hotel wearing Bermuda shorts and Tee-shirt and pass unnoticed; but do so in a 5 star luxury hotel, and you’re bound to invite quite a few raised eyebrows and admonishing looks.   Boutique hotels also have more communal spaces where guests can interact with one another. Character and personalization is the highlight for these hotels, where everything from the design to the service is quirky, locally-sourced, individualized and defines norm. Furthermore, the cutlery will not be arranged in the typical ‘fine dining’ manner that one sees in 5 star hotels and neither is the food served from the left of the diner. Instead, the meals in boutique hotels are a far more casual affair. That doesn’t mean they don’t put thought into their menu, only that they skip the frills and fancy and focus on good service and comfortable eating. Here, the restaurant adapts to your individual tastes and quirks rather than the other way around.   However, it’s been observed that the practices in these hotels have been surprisingly close to those followed by the big chains. The Hyatt’s and Meridien’s have made their mark on the world for quite a time now, and it’s no surprise that they continue to set standards for others. But boutique hotels are an exception to the rule. In this article, I aim to understand how imperfection is playing a big part in redefining this particular hotel space.   Wabi-Sabi is the Japanese ideal that is derived from Zen philosophy. It seeks to find beauty in the natural processes that exist in the world around us. These natural processes cannot be curbed, or controlled. They are governed by the laws of time and space, which leads us to the tenets of impermanence and constant change.   When it comes to applying this concept to boutique hotels and their experiences, one cannot literally translate it. I’m not advocating a flawed sense of service. However, in all other respects, the analogy is sound. Current trends in the industry actually demand this kind of change and innovation. The cornerstone of brand identification today is experience – and a differentiated experience at that.   Consumers are also differentiating between ‘tourism’ and ‘travel’ – where adhering to a strict itinerary and having a hotel that is too alienated from its surroundings is fast lo[...]



Are you recruiting wisely?

2017-10-29T11:30:00.000Z

The recruitment process has evolved drastically over the past one decade. The old fashion way of recruiting does not always work with most of the companies. Depending on the size of the company, different companies use different strategies and source of recruitment. Most of the companies now head their own HR department to process the hiring and maintain employee relations.… The recruitment process has evolved drastically over the past one decade. The old fashion way of recruiting does not always work with most of the companies. Depending on the size of the company, different companies use different strategies and source of recruitment. Most of the companies now head their own HR department to process the hiring and maintain employee relations. Old Fashioned Way (Referrals):- Mostly, small companies use this channel to recruit their employees. Referrals normally come through employees or colleagues and still are the best way to close vacant positions internally. You would be surprised to know; at least 70% of industry jobs don’t get advertised but recruited through internal connections or personal references. Personal recruits are dependable because they come through someone known who also ensures their work efficiency, quality, and ethics. Hiring Consultants:-  If a position is not closed through references, companies then take a route of hiring consultants/ agencies to recruit a particular position/ positions. Recruitment agencies charge a percentage candidate’s salary from the company after the successful hiring. There are a few agencies who charge the candidates, which is unethical. The agency does a job of searching, screening and shortlisting the candidate resume, based on the requirement and manages the interviews, follows up with the company and the candidate. Once the candidate joins the organization and the agency gets paid. Social Media:-  Social Media is the irreplaceable demand of today’s market trend and generation. Almost everyone is on social media for personal/ business use, thanks to the digital age. Companies also smartly use Social Media to advertise their jobs and to find preferred candidates. It is not hidden that companies check candidates’ public profile to see the references and the content they share to perceive the glimpse of their personality. Company Websites:- Almost all the companies now have the career section on their website, where they encourage the candidates to register and apply directly for the vacant positions, within their organization. This feature is mostly used by the large organization/ group of companies. Job Board:- Job boards are the matchmaking engines that connect the candidates/ employers. Companies post their positions directly on the Job boards, the candidates then apply for the suitable vacancies through the portal. The CV goes directly through the client/ employer who has posted the vacancy and is currently recruiting. Job Boards use filters such as location, department, industry, level, and area to match the company requirement; the candidate who qualifies the need qualifies for the job and is invited for an interview directly by the employer. Job Board is the best platform to advertise jobs, search candidate database and to find best suitable jobs. There are many generic Job Boards in the market. Before you decide on hiring the employees or to apply for a job through a Job Board, make sure to explore the web. Ensure about the Job Boards available in your area, find your niche market Job Boards. Niche market Job boards such as Hozpitality.com for Hospitality industry,  are eminent since it only deals with one industry and chances of finding your next role/ suitable employees are very high. Job Boards are cost-effective:- Niche Job Boards reach out to targeted professionals and has more reach [...]



Should you hire someone who has been fired? - Food for Thought.

2017-10-26T07:21:27.000Z

A lot of companies, or should I say Recruiters/ Hiring Managers/ Human Resources professionals REJECT a job application if the candidate isn't currently working. YOU should not be making that error in judgement. As a Human Resources professional, I know that getting the right candidate for the right job at the right time is a very difficult task. What is even more difficult is taking a decision to invest into a candidate and bringing someone on-board just on the basis of a… A lot of companies, or should I say Recruiters/ Hiring Managers/ Human Resources professionals REJECT a job application if the candidate isn't currently working. YOU should not be making that error in judgement. As a Human Resources professional, I know that getting the right candidate for the right job at the right time is a very difficult task. What is even more difficult is taking a decision to invest into a candidate and bringing someone on-board just on the basis of a few pages of articulated cover letters and a well designed resumes along with a series of short meetings, which we all know as 'INTERVIEWS'. Most of the human resources professionals use certain key criteria to short-list or screen applications, a few look at the educational qualification while some look at past companies associated with. One of the major criteria that most hiring managers look at is the current employment status and the company the applicant is currently associated with. Thus many hiring managers might reject applicants who are currently unemployed. A common misconception amongst hiring managers who believe that people who are good performers will always be employed. While its true that employees who aren't good enough stand a good chance of being unemployed, it would be unfair to say that all the employees who are unemployed aren't good performers. I personally know a a lot of such employees who are not just good performers but excellent in their field of work but currently are unemployed. I am sure if you could look back into your own lives you will certainly find quite many examples of this which you may or may not have noticed in the past. The reasons for being unemployed can be different; being laid-off, off time taken to take care of personal/family issues, time taken off after maternity to nurse the child, sabbatical taken to go back to school, fresh graduate, fired from the job, etc. The list can go on. In a lay-off, companies let go of employees as a mechanism to reduce cost and dissolves their positions. If we look at lay-offs in that light we might just want to consider the employees that were laid-off are as good/bad as the ones we currently have who are employed, wouldn't we? There can also be a case where a person is fired from his job. Now what does 'Getting Fired' mean? It just means the employee wasn't fit to do the job role as required of him/her. By that I mean not every employee that gets fired isn't good or does not like to work or for that matter is not a good performer. As a human resources professional I would recommend hiring a candidate who has been fired from his/her previous job. Here's why; Good Boss/Bad Boss Ask yourself, did you always have good bosses? I am sure most of you would have had at-least one bad experience with your bosses at some point of your career graph. Some of you might recollect of a boss who played favourites, some might recollect the cut throat negotiation on salary/overtime/leave applications, some may remember the horror of being undermined/being screamed/micro-managed at all times. Do you believe every fired employee was terminated due to their poor performance? Not very likely. Some of the credit does go to their managers as well. Thus don't reject a candidate purely based on the manager they had. 'People don't leave [...]



Cementing Consumer Relationships – The Need of the Hour in the Hospitality Industry

2017-10-25T07:18:16.000Z

  Consumers are the heart and soul of the hospitality industry and they’re becoming smarter, savvier, and more demanding with each passing day. To keep their guests happy and satisfied, hotels must give serious thought to building long lasting customer relationship. This way, their guests not…   Consumers are the heart and soul of the hospitality industry and they’re becoming smarter, savvier, and more demanding with each passing day. To keep their guests happy and satisfied, hotels must give serious thought to building long lasting customer relationship. This way, their guests not only leave with a favorable impression of the establishment, but also become its brand ambassadors in their day to day life.   All industries around the world are undergoing a lot of change, and the hospitality industry isn’t immune to it. Continuous technological innovation plays a major role, since it allows consumers to access information about any service or establishment within a matter of minutes. Then there is social media, which, not only permeates every industry, but also has the power to change trends and shape the future.   It is no surprise, then, that consumer expectations have also increased. Gone are the days where advertising was taken at face value. We no longer have to resort to dated practices designed to collect only leads, enquiries, or hits. Today, the focus is on consumer retention and building loyalty.   The hospitality industry, especially, thrives on this approach. After all, isn’t customer service everything here? Reputations hinge on popular perception, goodwill, and word of mouth. The hotel experience can be tarnished irreparably if it gets even the tiniest detail wrong about its guests, who are not averse to using social media to voice their grudges.   CRM (Customer Relationship Management) hinges on the belief that building a consistent, sustainable user base is far more valuable for the business than indulging in fickle marketing practices. It also takes into account three key things in its more comprehensive form: People, processes, and technology. As the industry thrives on segmentation and uniqueness, the ‘persona’ of the hotel can only be as distinct as their consumer relationships enable them to be.   This becomes even more relevant when you consider the cutthroat competition in the hospitality industry. Unless you put customer relationship at the center of all your planning and strategizing, you’ll find your audience striking your brand off their list. Then, there are other factors, like growing customer-acquisition costs, rising customer expectations, price-sensitive travellers, more sophisticated clients, an uncertain market, and decreasing brand loyalty – all of which make Consumer Relationships a focus area.   Good CRM and Solid Identity   To enhance customer relations, you need to first start working at the base, which is your brand identity. If your brand comes across as vague or undefined, your consumers are unlikely to listen to what you have to say in the first place. Your identity should be partly eternal (core values, long term mission and so on), but it should also adapt according to context.   For example, millennials look for a brand that effectively uses current trends in their advertising, or a brand that is socially aware and takes steps in that direction when their services are used. They look for services that are enabled by technology and a wide range of interfaces. In this environment, if you appear traditional and antiquated, you may be falling grossly short of their expectations.   Identifying your core demographic is primary. Then, you need to create a story and tonality for the brand itself, so that you can mould a concrete identity. [...]



15 Ways to Attract the Guests :

2017-10-19T09:30:00.000Z

Understanding what motivates people to take action is the underlying force that allows the best hotel management companies to increase demand for their guest rooms. Selling your hotel to the traveling public is a very complex process. Attention must be paid to every detail. If you can provide more of what a guest wants at a better price than the competition, word will get around and your occupancy rate will soar.… Understanding what motivates people to take action is the underlying force that allows the best hotel management companies to increase demand for their guest rooms. Selling your hotel to the traveling public is a very complex process. Attention must be paid to every detail. If you can provide more of what a guest wants at a better price than the competition, word will get around and your occupancy rate will soar. 1. Renovate the Building A hotel that has been neglected over the years and is showing its age is not very appealing to guests. A substantial investment may be required to do a complete renovation. If you have the finances to spruce up the property, you can dramatically improve the appearance and add new amenities that guests desire most. 2. Evaluating Management Managers get paid more because they have more responsibility than the employees they supervise. Having a manager that does not have the skills, enthusiasm and drive to produce positive results is a manager that should be replaced. 3. Evaluating Other Employees Professional attitudes and pleasing personalities are two of the most important qualities that a manager should seek when hiring new employees. Employees should possess the skills or be able to learn all aspects of their job. While they are doing their job, they should also maintain a friendly disposition and always be willing to stop what they are doing to assist a guest in need. Both new employees and those that have been part of the staff for years need to be evaluated periodically. Those that are underperforming should be warned first, and then, if they do not raise their game, be replaced. 4. Empowering Employees to Make Decisions Is there anything worse than having to tell a guest that you can not help them and that you will have to call the General Manager to resolve their problem? Any issues that may arise during a guest’s stay should be able to be handled by the front desk and the hotel staff. Part of that process is having a well-trained staff. Empowering employees to make immediate decisions and then take action will quickly resolve most problems to the satisfaction of your guests. 5. Make Sure the Front Desk Responds Immediately to Guest Issues Empowering employees to make decisions goes right along with providing excellent customer service. When a hotel guest calls up and says that the water is not draining out of their shower fast enough, a really good hotel staff will summon a maintenance man to that room in minutes. There is no excuse for saying someone will be by in the morning to take a look. Fast responses to problems are an indication to guests that customer care is more than just lip service. 6. Creating an Enthusiastic Team Spirit Enthusiasm is one of the best qualities any worker can have. You can overcome a lack of skills through training much more easily than trying to instill an enthusiastic spirit in workers who are working long hours for low wages. Enthusiasm is catching. Having a bubbly personality to greet guests when they check in or always walking around with a smile on your face does matter. Enthusiastic employees work harder, talk positively about their jobs and promote the virtues of their hotel. 7. Encourage Guests to Share their Experiences During their Stay Learn more about your guests by using your websit[...]



10 Ways of Handling Guest Complaints

2017-10-16T07:29:31.000Z

 

1.     Listen with concern and empathy.

2.     Isolate the guest if possible, so that other guests won't overhear.

3.     Stay calm. Don't argue with the guest.

4.     Be aware of the guest's self-esteem. Show a personal interest in the problem. Try to use the guest name…

 

1.     Listen with concern and empathy.

2.     Isolate the guest if possible, so that other guests won't overhear.

3.     Stay calm. Don't argue with the guest.

4.     Be aware of the guest's self-esteem. Show a personal interest in the problem. Try to use the guest name frequently.

5.     Give the guest your undivided attention. Concentrate on the problem, no on placing blame. Do NOT Insult the guest.

6.     Take notes. Writing down the key facts saves time if someone else must get involved. Also, Guest tends to slow down when they see the front desk agent trying to write down the issue.

7.     Tell the guest what can be the best done. Offer choices. Don't promise the impossible, and don't exceed your authority.

8.     Set an approximate time for completion of corrective actions. Be specific, but do not underestimate the amount of time it will take to resolve the problem.

9.     Monitor the progress of the corrective action.

10.  Follow up. Even if the complaint was resolved by someone else, Contact the guest to ensure that the problem was resolved satisfactory.




Potential Property Management Challenges and Ways of Their Prevention

2017-10-16T03:02:40.000Z

It is always easier to prevent any property management issues than to solve problems encountered and deal with their negative effects. This article covers some possible problems in the sphere of property management, as well as solutions to them. In the context of political and economic… It is always easier to prevent any property management issues than to solve problems encountered and deal with their negative effects. This article covers some possible problems in the sphere of property management, as well as solutions to them. In the context of political and economic instability management companies seek to save money and employ various methods for optimizing costs. To reduce expenses, they actively use new technologies in operating facilities. Maintenance: Prevention is Better Than Cure Yet there are some costs not to be minimized. For example, you shouldn’t cut corners on routine maintenance of engineering equipment. Such economy can lead to serious breakdowns, thereby expenses will only rise. Let us see what consequences may occur if you save on exploitation and devote insufficient funds for this position. There are two main types of operation: -  proactive – regular preventive maintenance; -  reactive – acute maintenance to eliminate accidents. Often the service is carried out according to the second variant. This way applies to both old buildings and new office centers. Some managers suppose that if the building is new, all the systems are debugged. So third-party specialists are not needed and regular work is not necessary. But in a few years the new systems left without prevention will fail. Property management company should inspect all major components of the object. They include roof, MEP, heating and cooling systems, etc. Such assessment helps figure out how long these components can serve before they will need repair or replacement. Fixing or replacing worn-out parts before they cause problems helps avoid reactive maintenance and reduces your maintenance costs in the long run. Quality: Buy Cheap – Buy Twice Trying to save costs by choosing cheaper materials and less qualified workers is a great and quite popular mistake. If you want to have a top quality property and attract the best tenants, all small details are important. Search reliable contractors. And when you find them – don’t change them in attempts to find someone with more favourable prices. Make a list of trusted contractors that proved to provide qualified and timely service. Imagine that some developers are trying to reduce costs. They choose a contractor from the category of those that are cheaper and more flexible. Often such contractors do not have enough experience in building commercial real estate. The contractor can also try to save by using poor-quality materials and unskilled workers. But the lack of experience and qualification often leads to unsatisfactory quality and delay in commissioning. When tenants who have concluded a contract for a specific date learn that the building will not open on time, they may break the agreement. So the object, even not launched yet, already bears tangible losses. Tenants: Subtleties of Rent Collection The next important point in the real estate management is a competent approach to work with tenants. To be on the safe side, check tenants’ financial solvency in advance. You can get all necessary information from a rental application form. Pay attention to the job history. Absence of steady job or big gaps in employment can be an alarm bell. How to make sure that tenants pay rent on time? You can ask for automatic schedule payments or offer online payment options. This will reduce the risk o[...]



Looking to Become an Indispensable Employee for Your Hotel?

2017-10-14T13:30:00.000Z

Are You An Indispensable Employee In The Hospitality Industry? Learn how to become one….… Are You An Indispensable Employee In The Hospitality Industry? Learn how to become one…. Everybody dreams of being indispensable in their jobs. We all want to get to that stage where the organization simply cannot function without us; where people come running to us for support and everybody looks towards us for direction. However, simply wanting to be a vital part of your organization won’t get you any closer to your dream. You’ve got to work really hard and exhibit certain characteristics to make yourself the heart and soul of your position. The hospitality industry is an especially grueling sector. Employees, regardless of the position they’re in, are put through grind. Each waking minute that they spend in the hotel is a demanding minute. They have to solve problems, troubleshoot crisis, think on their feet, and keep things under control. And during all this, they have to have the wherewithal to keep a smile on their face and be courteous to their guests at all times. Don’t tell me that’s not a tall order! Every employee has a role to play in an organization, but to be truly indispensable, you have to go above and beyond the call of duty. And you have to exhibit the following traits that set you apart from the crowd.   Know Your Job It’s not uncommon to come across hotel staff who seem to be clueless about the workings of the place they’re in. You ask them a question, and they break into nervous mumbling. Then, with a ‘give me a minute’, they will disappear to consult someone about how to deal with the problem at hand. I’ve even seen employees who are unaware of the offerings or promotions they’re running. Not good! This sort of clueless behavior does absolutely nothing to inspire confidence among visitors. And sooner or later, the management is bound to come down heavily on low performing employees like this. If you’d like to be irreplaceable, you must make it a point to know everything about the hotel – it’s history, its legacy, what it stands for, what’s the journey been like. In addition, get to know its products, services, special offers, and promotions like the back of your hands. Keep up with the latest changes and any last minute modifications that may have been made to them. As they say, knowledge is power and, in this case, it’s the difference between earning praise or getting rebuked by the top bosses.   Know Your Guest Guests are topmost priority in the hospitality sector. Every strategy that you draft, every product you innovative, every service you offer, every policy you change – you do so with your guests in mind. For this reason, it’s extremely important that you know your guests inside out. By this, I don’t mean you recognize them by face or know their names by heart. I am talking about understanding their needs and requirements so thoroughly that you can preempt what they want, even before they even ask for it. This is especially important for regular guests, who expect the hotel to have some familiarity with their routines and preferences. In order to do so, it’s important to keep track of their personality and behavior. Most of the good hotels will ensure that the staff cross-maps their guests and makes an effort to know them well. General managers are encouraged to work the lobby and interact with the guests on a personal level. This is the best way to find out what guests want and get their feedback in real time. Remember, hotels live by good reviews and investing time in getting acquainted with guests will earn you a whol[...]



10 Leadership Skills

2017-10-12T10:13:55.000Z

Leadership Skills   1. Inspires and motivates others Great leaders create a vision of the future that is vivid and compelling, and that motivates employees to want to achieve it. Everyone wants to work for a company that makes a difference in the world. As a leader, you are best able to help the members of your team connect what they do to the impact it has on customers and communities. 2. Displays high… Leadership Skills   1. Inspires and motivates others Great leaders create a vision of the future that is vivid and compelling, and that motivates employees to want to achieve it. Everyone wants to work for a company that makes a difference in the world. As a leader, you are best able to help the members of your team connect what they do to the impact it has on customers and communities. 2. Displays high integrity and honesty Great leaders are honest and transparent, and have high integrity--they do what they say they are going to do, and they walk their talk.   3. Solves problems and analyzes issues Ultimately, leaders are recruited, trained, and chosen to solve organizational problems, and to take advantage of opportunities in the marketplace. This requires not only excellent analytical abilities, but also above-average people skills. 4. Drives for results Some people are happy to sit back and watch the world go by, while others aren't unless they making things happen in their organizations. Great leaders have a higher level of perseverance, stick-to-itiveness, and drive than most anyone else, and they can be counted on to get things done. 5. Communicates powerfully and prolifically Great leaders communicate with their people often, and in a variety of different ways. Whether it's by means of one-on-one conversations, team meetings, blog posts, email messages, phone or Skype calls, or any other such medium, leaders don't talk about communicating--they just do it. 6. Builds relationships Business is built on a solid foundation of relationships and trust. Without these two things, you can't have a business, or at least not a successful business. Take time every day to build relationships with the members of your team, your customers and vendors, your boss and your boss's boss, others in your industry, and your community. The stronger your relationships, the better a leader you will be. 7. Displays technical or professional expertise Most leaders start out in business with a specific skill, such as selling, or accounting, or designing software. The best leaders build on their technical and professional skills over time, becoming valuable experts in their field and skilled at leading their team.   8. Displays a strategic perspective Great leaders have a long-term vision of the future, and they avoid getting bogged down in the here and now. While they can be tactical when necessary, they maintain the strategic outlook necessary to guide their businesses to the best future possible. 9. Develops others Just as they work to continuously develop and build their own technical and professional expertise, the best leaders set aside time (and money in their budgets) to develop their work force. They look for the most promising employees, and provide them with the training they need to become their company's next generation of great leaders. 10. Innovates  Agreed with the statement that "innovation is the main lever to create a more competitive economy." The ability to innovate is a key skill for every great leader.   Champions change It's no secret that the business environment for most companies is changing faster than ever before, which requires people and the or[...]



Out in Spring 2018: GSAIR 2018-19 | Global Serviced Apartments Industry Report - 7th edition

2017-10-12T06:29:33.000Z

SEVEN UP FOR GSAIR

7th edition of Industry-leading report to be published next Spring

 

 

OCTOBER 2017

 

For immediate release

 

The Apartment Service has announced…

SEVEN UP FOR GSAIR

7th edition of Industry-leading report to be published next Spring

 

 

OCTOBER 2017

 

For immediate release

 

The Apartment Service has announced that 2018/19 edition of its widely-respected GSAIR - Global Serviced Apartments Industry Report – the seventh since its inception in 2008 will be published next Spring.

 

Research by The Apartment Service is already underway on the next 20,000+-word digest of trends, statistical data and insight into the world’s global extended stay market. The GSAIR is a much-valued reference guide for corporate buyers, apartment operators and suppliers to the sector. The new edition  will provide an up-to-date picture of supply across the world’s regions with price comparisons between key cities.  

 

The top serviced apartment brands will be profiled, whilst other new content will include features on the investment landscape and funding models; the evolution of the sector and the views of industry leaders on the short, medium and long-term prospects for serviced apartments.

 

Mark Harris of Travel Intelligence Network (TIN) has worked closely with The Apartment Service and contributed towards, edited and project managed six editions of the GSAIR since 2008, helping to position The Apartment Service as thought leaders in their field.

 

“Our contributors grow in number with each edition”, says Charlie McCrow, CEO of The Apartment Service. “The 2018/19 edition will include perspectives from serviced apartment professionals in India, South America and Africa, as well as many other countries in which the extended stay sector is growing. Their thoughts and views will be complemented by the results of our surveys of buyers, operators and agents.

” However, the door is open to further input, as McCrow confirms. “The GSAIR represents a consensus of informed opinion about the sector, so both Mark and I would be delighted to hear from other industry professionals who also wish to contribute” 

 

McCrow can be contacted at cmc@apartmentservice.com and GSAIR contributing editor Mark Harris at mark.harris@the-tin.com. The 2018/19 edition can be pre-ordered, by sending an email with your details to Bard Vos via GSAIR@apartmentservice.com




Importance Of Meetings in Hospitality Sector

2017-10-09T09:13:37.000Z

Meeting’s a Bore? Not Anymore!    The strategic importance of a meeting may seem like a myth nowadays, especially if the ones you’ve experienced at your work place haven’t been all that meaningful for you. Employees… Meeting’s a Bore? Not Anymore!    The strategic importance of a meeting may seem like a myth nowadays, especially if the ones you’ve experienced at your work place haven’t been all that meaningful for you. Employees and coworkers alike display an expression of resignation when a meeting is announced, and as months pass by, it becomes a part of the daily tedium. This is not an isolated phenomenon. There is a reason why meetings are becoming shorter, more agile. Also, with work routines becoming more and more hectic. The rise of other, more influential formats of interaction is also another indicator of this change. So where do our good old fashioned meetings stand? Well, I can’t speak for other industries, but in the hospitality industry, meetings are crucial to establishing inter and intra-departmental communication, and one of the most important ways to get things done in a hotel. Given the perishability of products that the hospitality industry possesses (you cannot stock up on rooms ‘today’ to sell them ‘tomorrow’ or a restaurant cover for that matter), seamless communication is absolutely important. The stress on face-to-face meetings still remains dominant, and they’re preferred to the cursory phone call or even a video conference. Your employees are ultimately human and in-person interaction is the best way to prevent information from slipping through the cracks. A UCLA study produced interesting findings in favor of face-to-face interactions: 93 percent of communication effectiveness is determined by nonverbal cues. Yet another study indicated that the impact of a performance was determined 7 percent by the words used, 38 percent by voice quality, and 55 percent by nonverbal communication. This brings us to two conclusions: The importance of meetings in the hospitality sector is high. It may not always be the wisest choice to communicate using distant technology. A short examination of the meetings that occur in a hotel is necessary here.   The Dreaded Morning Briefing & Other Meetings While there are several meetings that might occur in a hotel during a typical day, one of the most dreaded, yet needed, ones is the morning briefing. While it is challenging enough for small operations to communicate effectively, the problem becomes more obvious in a hotel of considerable size and repute – given that all elements and departments have to function smoothly for a satisfactory day. Since there’s so much going on at all times, the morning briefing is supposed to serve as an anchor and a reality check. The status of things as they stand now and a recap of what happened yesterday serve to fuel the actions of today. The subject matter of these meetings can range from briefings to do with expected arrivals, departures, guest requests, pickups, bills on hold, room revenue and so on – the list can be endless. The mistake generally occurs when there is zero innovation in the way these meetings are carried out. A common complaint is that these meetings have no life whatsoever. Employees describe the whole affair as an exercise in fault finding, an excuse to be criticized rather than encouraged and motivated to do their job. Some meetings are just vague or lack direction, others are lengthy with no effective information being communicated whatsoever. Ideally, meetin[...]



Why Is Display of Art In Hotels So Significant?

2017-10-02T14:15:40.000Z

Are Luxury Hotels Becoming Fine Art Spaces?… Are Luxury Hotels Becoming Fine Art Spaces?  Art has been a part of the hospitality industry for a very long time now. Hoteliers have often had to embrace creative strategies to make a hotel standout. By placing interesting and eye-catching artwork throughout the hotel, they’ve offered an exclusive experience to their clientele. Artwork helps build the identity of a hotel and offers a superior aesthetic experience by creating inspiring and stimulating ambience. While the smaller accommodation options prefer cost efficiency and core amenities, artwork is almost integral to luxury, boutique, and design hotels.   The Need for Art Artwork is a representation of the society because they served both as functional and symbolic elements. While some may say that art is a display of their ethnic sophistication, for some it may be more of an individualistic expression.  As a functional element, artwork is utilized for psychological and healing purposes, for social causes, and even as a mode of communication. Personally, they connect people to their roots or the broader human condition. Artwork also evokes curiosity, interest and provides an exuberant experience.   Elevating the Style of Hotels through Artwork Curating art for a hotel is often done by the hoteliers themselves, and, for this reason, it often reflects their values, creativity and the theme they are tying display. There is a separate budget earmarked for this purpose, and even though the investment in art is limited, it has given rise to different types of marketing strategies for hoteliers. Use of paintings, sculptures or creative features in hotels, is without a doubt an effective way to revamp its look without investing in the structural changes, which could prove to be more expensive and time consuming. Hoteliers who are experienced often say that simple changes in the color of the walls or the readjustment of the furniture can visually expand the room by as much as a feet. In fact the rooms that have framed artwork by famous painters are more expensive than others.   Integrating Artistic Communities and Galleries with Hotels Famous luxury hotels are generally aided by the artistic community for new and exciting artworks. This helps hotels remain up to date with the latest trends while artists get a canvas to showcase their talents. It is a collaboration that is beneficial for both parties. As quoted by Paul Morris, the famous host of numerous international art fairs, including the Armory Show in New York City, “Hotels really can’t get away with putting mallard prints on the wall anymore. Therefore they need to tap into the artistic communities for help.” Independent art consultants and interior designers are also known to frequently collaborate hotels. Not only do they help define the look of the property, they are able to source art locally from the best talent and get it at a great bargain. With the help of interior designers and consultants, hoteliers are able to achieve new heights in creativity.     Hotels That Have Brilliantly Integrated Art In these times, art has become fundamental to a hotel instead of just being ornamental or an element of its design. As a result, hoteliers are inspired to think outside of the box and curate art in the most exquisite and unexpected ways possible. Take for instance, the typical room at the Thompson LES hotel in Manhattan, which has an industrial-chic loft with exposed concrete columns and floor to ceiling windows. But wha[...]



10 Interview Questions :

2017-09-25T08:34:11.000Z

Interview questions to get you started during Interview :

If you need a place to start, use these examples of behavioral questions and the competencies they address:

1. Adaptability – Tell me about a situation where you were under a great deal of pressure because of numerous demands competing for your time and attention. How did you resolve the situation?

2. Customer service – Tell me about the most difficult customer encounter you’ve experienced. How did you handle…

Interview questions to get you started during Interview :

If you need a place to start, use these examples of behavioral questions and the competencies they address:

1. Adaptability – Tell me about a situation where you were under a great deal of pressure because of numerous demands competing for your time and attention. How did you resolve the situation?

2. Customer service – Tell me about the most difficult customer encounter you’ve experienced. How did you handle it?

3. Dependability – Tell me about a time when you had difficulty keeping a commitment? How did you handle it?

4. Ethics – Describe a situation where you worked with someone you did not like or respect. How did you cope with the relationship?

5. Initiative – Tell me about an opportunity that presented itself to you but you were reluctant to take the risk. What did you do?

6. Interpersonal skills – Tell me about a time you had a serious conflict with a co-worker. How did you handle the situation?

7. Judgment – Tell me about a time when you had to make a difficult decision. What process did you go through to arrive at the decision?

8. Leadership – Tell me about a time when you had to inspire or energize an unmotivated  individual or group, How did you do it and what was the result?

9. Planning/organizing – Give me a summary of the techniques you use to plan and organize your work. Describe how you applied one of these techniques in a specific situation.

10. Teamwork – Tell me about a time you had to set your own interests or priorities aside in the interest.

 




Marketing in a Recession

2017-09-25T08:29:30.000Z

Revenues are down, or flat at best, and you're now looking for ways to cut expenses. For some reason, this is where the minds of hoteliers turn from driving profit to basic survival. Having been there, I understand how difficult it is to operate a hotel in times like this. Making those decisions, what to cut, what to keep,  is one of the hardest parts of your job. It's time to prioritize operational and… Revenues are down, or flat at best, and you're now looking for ways to cut expenses. For some reason, this is where the minds of hoteliers turn from driving profit to basic survival. Having been there, I understand how difficult it is to operate a hotel in times like this. Making those decisions, what to cut, what to keep,  is one of the hardest parts of your job. It's time to prioritize operational and marketing functions; you don't have to do everything, but you do have to do the right things. While prioritizing those functions, choose those which provide the best return-on-investment no matter what the cost. Shoot for the near-term and long-term results you will need to grow your business. Blindly cutting programs just because they may require a continuing investment is very short-sighted. The best way to convince yourself to continue spending in a recession is by understanding that hotel marketing requires a sustained effort and results are cumulative and tend to compound. When the economy turns around (and it will), your hotel will be in a much better position. The arguments for continuing to spend in a weak economy are tried and true and are based upon solid economic realities. Should your competition cut too much, while you decide to maintain your marketing spending, you'll have an excellent opportunity to gain market share. The Internet should produce at least 30%, or more, of your total business; yet we see too many hoteliers that are not totally engaged in this marketing tool. Opportunities to pick-up new business will present themselves; travelers don't disappear, they simply look for more value-based alternatives. Travelers will grow conservative, but they don't vanish. Building business can be thought of in much the same way as building a retirement fund; slowly and cautiously. Trips will be shorter, more compact with less ancillary spending. For now, there will be fewer business dollars in the marketplace, but, even slight improvement in the economy, will encourage companies to return to normal, or near normal, travel schedules. Having already reduced corporate waste and having trimmed operating expenses, companies will return to a travel solution to grow their revenues. They can't function without it. Some Change Is On The Horizon  Of course, only the foolish will continue to operate "normally" in a recession. Sharp operators will implement new marketing and operational strategies. Consider new co-promotional strategies to leverage relationships in your market. Create new value-based promotions and make new value-added deals with companies and groups. Connect with your transient business base with more one-to-one contact and personal service. In order to build business, you need to keep the business you get; just think about how much it cost to get that business in the first place.  Learn how to use TripAdvisor to solicit and retain business; consumer-generated comments have become a stalwart force in the hotel selection process. TripAdvisor even provides an RSS feed, which will automatically notify hoteliers when con[...]



Is Your Hotel Ready for the Millennial Traveler?

2017-09-22T13:16:47.000Z

Is Your Hotel Ready for the Millennial Traveler?     Before I continue, let’s first make sure we’re on the same page about who were referring to when we use the expression ‘millennial traveller’.   Millennials, also more commonly… Is Your Hotel Ready for the Millennial Traveler?     Before I continue, let’s first make sure we’re on the same page about who were referring to when we use the expression ‘millennial traveller’.   Millennials, also more commonly referred to as Generation Y or Generation Next, are people who were born between the early 1980s and early 2000s. They make up about 20% of international travelers and it is estimated that by 2020, they will account for more than 320 million international trips.   Phew. Those are some staggering numbers right there! It’s no wonder that hotels are wooing them with everything they have. But for all the effort they’re making, do hotels really have what Millennials want? Do they even know what Millennials are looking for?   If you’re not quite sure, let me drop a few hints your way   Hint No.1: Technology is their life force Technology is to Millennials what water is to fish – life itself. The perks that most of us consider good to have – Internet, Wi-fi, hi-speed mobile data – are essential to their way of living.   What this means for hotels According to a report, almost 71% of Millennial travelers considered free Wi-fi an important factor when choosing a hotel. So hotels, pull up your socks and put the technology in place for them. Or they’re likely to walk up to your competitor and book a room with them.   Hint No.2: Millennials love their smartphones ‘Technology at your fingertips’ is an expression that’s taken very seriously by the Millennials. He is likely to go for hours without food and water, but not without checking his smartphone. He works, plays, chats, networks, writes emails, watches videos, and stays up to date on news using his phone. Other more complicated actions like booking tickets, making hotel arrangements, and paying bills can also be competently handled by his handset.   What this means for hotels It’s absolutely imperative that hotels invest in superior mobile technology, starting with a website that adapts to different screen sizes and resolutions. With more than half of millennial travelers using mobile devices to discover and book hotels, the hospitality industry is paying a heavy price for not investing in a mobile responsive website. You might also want to consider getting an app for your hotel, to facilitate functions like mobile check in, check out, payments, and en-cashing loyalty points.   Hint No.3: Millennials are ‘social’ creatures Generation Y is often criticized for shirking the forms of social interaction that their parents were fond of. They’re considered aloof, standoffish, and a little bit asocial. But the truth is that Millennials do tend to connect to each other, just not in ways that are familiar to us. The online world, especially social media, takes precedence in their social life. Facebook, Twitter, What’sApp, GChat, and Snapchat is where they hang out, check in, upload pictures, start conversations, and share details of their life.   What this means for hotels Given that social media is one of the biggest influencing factors in the life of a Millennial, hotels must make a concerted effort to have a presence on various platforms. In fact, they must go [...]



Is your hotel reservation system tuned to the modern day traveler?

2017-09-19T05:32:50.000Z

Hotel reservation systems make it easy for hoteliers to manage daily operations for a hotel with great ease. In the recent times, small, midsize and large hotel owners… Hotel reservation systems make it easy for hoteliers to manage daily operations for a hotel with great ease. In the recent times, small, midsize and large hotel owners are slowly embracing the change towards online reservation software. The trends reveal it all - MMGY Global states 82% of Gen X book travel online and 71% research their travel through OTAs. With an explosive growth in mobile bookings, 80% of travelers use the Internet for travel information and bookings according to Training Aid. Think about this. Why do you, as a hotel owner, need to opt for software for hotel reservations? You have a trustworthy hotel staff and the job is being done; despite manual errors. This is exactly where you might be losing profits and adding to the burden of managing your hotel on a daily basis. Using one of the best hotel reservation systems, you can perform many tasks and focus on issues that are important for your brand. An organized approach allows hoteliers to have a strong focus on guest experience and attract repeat visitors. Hotel reservation software makes online bookings easy and secure for the net-savvy user. Finding the best hotel reservation system: What it is, how it works A hotel reservation system is a software application that allows hoteliers to manage multiple tasks and gain more revenue. It’s not as complicated as it sounds! In fact, online hotel reservation software allows users to perform secure online bookings on the hotel’s website. The concept of cloud-based reservation software is fast replacing on-premise software. The latter, client-server model, is a very expensive option as compared to cloud-based models. The responsibility of maintaining the security and management of the software lies solely with the user. Requirements such as in-house server hardware, IT support staff and more adds to the daily hassles for hoteliers. On the other hand, cloud-based systems offer great convenience to hotel owners with a pay-as-you-go service and zero expenditures on maintenance and support. In the recent times, hotel owners of small and independent properties have realized the importance of hotel reservation software. The many features associated with the use of an hotel reservation system – managing reservations, automating tasks (emails, billing, guest preferences, etc.), updating information, generating reports, and much more makes it an essential tool to include for optimizing hotel management. The data that is added in the cloud-based hotel’s reservation system is transferred to a secure backend system and hotel owners can access the details to manage bookings – anywhere, and at anytime. Smartphones and tablets have made it easier for consumers who wish to book hotel rooms on the go. A mobile-friendly website and secure transactions are some of the many things consumers look for in a hotel’s website. Integrating a hotel property management system gives hoteliers the power to control their actions and stand apart from their competition. What are cloud-based hotel reservation systems? Small and mid-sized hotel owners can benefit largely by opting for a cloud-based hotel management system. Cloud-based reservation systems are accessed over the Internet. These provide great flexibility to the[...]



Top 5 important duties of hotel manager to efficiently operate the hotel.

2017-09-14T13:00:00.000Z

Core Duties that a Hotel Manager should focus on A hotel manager’s duty always varies as per the property type. Successful hotel managers are aware about all the fundamentals that go behind the smooth running of a hotel property. Hotel managers play a central role in efficiently running the hotel and therefore need a range of skills to succeed. They know great customer experience cannot be built in… Core Duties that a Hotel Manager should focus on A hotel manager’s duty always varies as per the property type. Successful hotel managers are aware about all the fundamentals that go behind the smooth running of a hotel property. Hotel managers play a central role in efficiently running the hotel and therefore need a range of skills to succeed. They know great customer experience cannot be built in a day. Nor can superior performance of team members be honed within weeks.   Successful managers know how to prioritize things and avoid undesirable situations with short and long-term goal plans. The list of hospitality management duties can be lengthy indeed. But, prioritizing is the key for hotel managers.   Hotel management includes several core aspects a manager needs to focus upon. Often, having a strong emphasis on the core hospitality manager duties gets the desired result. Let’s read about the 5 important duties of a hotel manager to build a firm foundation for a hotel’s success. 5 Hotel Operation Manager’s Responsibilities 1) Guest Experience and Customer Relations By the year *2020, customer experience will overshadow the pricings for product and services and will act as the key brand differentiator. Gartner predicts the year 2018 will be the one where more than 50% of the firms will invest more to create innovative customer experiences. The hotel industry certainly needs a strong focus on paying close attention to customer experiences. Smart hotel managers know just the right combinations to keep their guests happy and turn them into repeat visitors. Here’s what a manager needs to do: 1) Pay close attention to a guest’s requirements 2) Review feedback – positive and negative reviews 3) Spend time in addressing issues, lend the personal touch 4) Use innovative methods to enhance guest experience 5) Be aware of the latest hospitality technology trends and use them to build customer relations 2) Reputation Management and Branding Online hotel reviews are gaining prominence over the recent years. The impact of reviews and the social media buzz that follows cannot be ignored. Statistics reveal more than *75% of hotel reviews are being written every single minute. A study shows websites that display genuine reviews get crawled up to 200% more frequently. A whopping 92% of travelers place faith in the reviews of close families and friends. And, this is the reason; a seasoned hotel manager knows why one must prioritize online reputation management and branding over all other tasks. Here’s a look at the basic responsibilities. 1) Track reviews and manage a hotel’s online presence 2) Respond amicably to negative reviews; use them as an opportunity for improvement 3) Collaborate with the marketing team, create a buzz online (Offers, promos, coupon codes, contests, and more.) 4)  Ensure guest queries receive timely response 5)  Reinvent branding strategies to create a brand recall   3)  Mentor Employees, be an Excellent Role Model Hotel man[...]



Everything You Ever Wanted To Know About Boutique Hotels

2017-09-13T06:21:24.000Z

The lodging industry is one of the oldest businesses to exist in this world. It has… The lodging industry is one of the oldest businesses to exist in this world. It has been around ever since people started traveling from one place to the other for trade and other purposes. What began as the need of the hour (rest and shelter during long journeys) soon turned into an industry that offered comfort, convenience, even luxury, to their boarders. For example, The Greeks built thermal baths that allowed their guests to rest and recuperate. Romans constructed palatial mansions for travelers, while Caravanserais along the famous Silk Road from Turkey to China offered shelter not just for men but also their beasts. In the 21st century, hotels have evolved into a flourishing business that has become an inseparable part of the travel industry. The styles range from flamboyant properties to bare-bone youth hostels, and all-inclusive honeymoon resorts to quaint country inns. However, as competition grew and hotels started offering standard services across the chain, there was need for something innovative in the market. People, tired of impersonal services, started moving towards smaller hotels that offered personalized attention and unique experiences. And thus was born the darling of the hospitality industry – boutique hotels.  Today, they are the most sought after stay option for leisure travelers and the ultimate name in exclusivity. More and more people are choosing to stay in boutique hotels, because they’re almost always guaranteed to have a good time and get great value for their money Given the popularity they enjoy, it’s worthwhile taking a peek into the fascinating history of boutique hotels and trace their evolution over time. History of Boutique Hotels The earliest boutique hotels appeared in the early 1980s, the first two of them being The Blakes Hotel in South Kensington, London, and the Bedford in Union Square, San Francisco. The term ‘boutique hotel’, though, appeared much later in 1984, coined by Steve Rubell. He compared his own establishment, Morgans Hotel, to a small boutique, obviously wishing to highlight its exclusivity and set it apart from other hotels that were cropping up everywhere, much like the monolithic department stores. This is not to say that boutique hotels are a modern invention. There are plenty of documented instances of similar lodging experiences dating back to the 13th century when staging posts were set up for travelers in Mongolia and China. Here are a few more examples of one-of-a-kind boutique hotels that were popular back in the days: -         In 1705, César Ritz opened a boutique hotel at Place Vendôme, which earned him high praise from King Edward VII who called him “king of hoteliers and hotelier to kings”. -         In 1822, Venitian artist Giuseppe Rubino transformed an old palace into a gorgeous hotel and called it "il Rubino". -         In 1880, the Sagamore Hotel on Lake George (in the state of New York) became the first to provide electricity in each of its guest rooms, creating no small stir among visitors in those times. -         In 1900, Edouard Niiermans, known as the ‘architect of palaces’ transformed Emperor Napoléon III’s summer residence - Villa "Eugenie – into a beautiful and niche hotel. -         In[...]



Changing Face of the New Hotel General Manager

2017-09-06T13:27:07.000Z

Out with the Old, In With the New: Changing Face of the New Hotel General Manager Yes, the new age… Out with the Old, In With the New: Changing Face of the New Hotel General Manager Yes, the new age hotel manager is way different...read on... In the olden days, the General Manager was the friendliest face you saw when checking into a hotel. The host supreme, he was entrusted with the task of interfacing with the guests and making them feel at home. He accommodated your wishes, catered to your demands, and made troubles vanish into thin air. A competent General Manager was worth his weight in gold, and made all the difference between a good and great stay at a hotel!   Today, however, the genial General Manager is fast transforming into a power tool that takes care of various responsibilities, sometimes simultaneously. Gone are the days when he would stand in deference in the hotel lobby. This Jack-of-all-trades now has his fingers deeply and firmly embedded in not one but many pies and is adept at juggling his many roles with a quiet exterior and charming panache.   So what exactly does the new age General Manager do?   The short answer to that is ‘Almost everything!’   It’s true. From tasting food and ensuring top notch room service to assuming a leadership role and guiding the team towards the company’s goal, the General Manager’s responsibilities are varied in nature and not restricted to any one division of the hotel.   Here’s a more detailed description of what is expected of a General Manager. In addition to overseeing day-to-day options, he’s in charge of…   Building a vibrant organization Creating a distinctive work environment Establishing priorities and setting the goals of the company Spearheading innovative and strategic thinking Managing human resources and mapping their productivity Driving the team towards success by setting a personal example Maintaining the highest standards across all operations   There’s no denying that a General Manager has a lot on his plate. Each responsibility has to be executed with perfection and mistakes are not tolerated kindly in the hospitality industry. Accustomed to fighting fires every day, the General Manager goes around troubleshooting a wide range of problems without batting an eyelid. Safe to say, this job is not everyone’s cup of tea.   What characteristics are desirable in a General Manager?   The General Manager is one of the most respectable, demanding, and exacting positions in the industry. Not everybody can do justice to this role. It takes a person with considerable ingenuity to step into those shoes. Here are some of the traits you should look for in a prospective General Manager.   The Ability to Multi-task   This one makes it to the top of my list for obvious reasons. The typical workday of a General Manager is extremely complex since they are required to oversee so many things and. With equal alertness and perspicacity, they have to supervise guest relations, housekeeping, front desk, finances, F&B set up, compliance, employee evaluation, and any events that may be happening in the hotel. Unless he has excellent time management skills and organizational talents, a General Manager will never be able to rise up to the occasion and keep things together.   Professional Troubleshooting   Most people who la[...]



Ms. Hotel

2017-08-30T04:00:07.000Z

Ms. Hotel? Hmm. I wrote an article several months back concerning the next Mr. Hotel. I received several responses from the industry—some were humorous, some failed to get the point I was trying to make, and some ran the gamut from sensical to nonsensical. However, there was one response that did pique my interest as well as my sense of ethics, for it alluded to the fact that my article addressed only Mr. Hotel—there was no mention, or seemingly room for a Ms. Hotel. In writing the earlier… Ms. Hotel? Hmm. I wrote an article several months back concerning the next Mr. Hotel. I received several responses from the industry—some were humorous, some failed to get the point I was trying to make, and some ran the gamut from sensical to nonsensical. However, there was one response that did pique my interest as well as my sense of ethics, for it alluded to the fact that my article addressed only Mr. Hotel—there was no mention, or seemingly room for a Ms. Hotel. In writing the earlier article, I did explore the idea of combining a Mr. and Ms. title; however, upon reflection and drawing on personal experience and some Google research, I came to the conclusion that the Ms. category, at present, is not as tenable or obtainable as it has been for men. That is changing, of course, but like most change, it is a slow process and will take many years for any kind of hotel General Manager (GM) male/female parity to happen. I am talking about female hotel general managers and not female owners of hotels—there are many female hotel owners, but I don't think I would be going out on a limb by stating that the vast majority of female-owned hotels are managed by male general managers. I would venture to state that 90%+ of all Three Star and above hotels, whether chain or non-chain, are helmed by a male GM. Also, for the record, let me state that there are female hotel general managers out there, and very good ones at that, that have earned their position through very hard work—harder work, I would venture, than their male counterparts. The less than (probably) one percent of female GMs that have made it, though, have not broken the glass ceiling; they've only managed to dent it here and there, akin to a pebble denting one's windshield. But the times are a changing and, over time, I am sure the hospitality industry will welcome more and more female hotel General Managers into its fold. In the more than 40 years I've spent in the hospitality business, I have come to perceive several impediments to a faster male/female parity in hotel GMs. First, there are very few females in the pipeline that are aspiring to become the next Ms. Hotel; that pipeline does not seem to interest most women going into the the hospitality business, and my research seems to bear that out. In my research, I get the feeling, the sense, that most female hotel GMs fell into that position either through family ownership of the property and "the daughter" took over the running of the property by default rather than strived for it, or the female "did her time" climbing the ladder and working the various positions and were next in line to fill the position. In either case, even though the position may well make the person into a great GM, the postion achieved was through default and not through "want." A[...]



HOSPITALITY

2017-08-28T05:51:14.000Z

The hospitality industry's backbone is comprised of customer service, a concept shared by all segments of the industry. Your small business may focus on one or all facts of hospitality. How accomplished you and your staff are at serving others will determine your business' level of success. You may find it easier to excel in just one category of the hospitality industry. However, though costs and challenges will increase, owning or managing several facets of hospitality can provide you with… The hospitality industry's backbone is comprised of customer service, a concept shared by all segments of the industry. Your small business may focus on one or all facts of hospitality. How accomplished you and your staff are at serving others will determine your business' level of success. You may find it easier to excel in just one category of the hospitality industry. However, though costs and challenges will increase, owning or managing several facets of hospitality can provide you with many more opportunities to generate success. Food and Beverage In hospitality, food and beverage reigns supreme. It is the largest element of the hospitality industry and can take the form of high-end restaurants, fast-food eateries, catering establishments and many other manifestations. The food and beverage trade can symbiotically function as part of other businesses, such as in bowling alleys or movie theaters. When your restaurant is part of a hotel, food and beverage can dramatically enhance the overall guest experience by offering excellent food and first-class customer service. Accommodations Hotels, bed and breakfast enterprises and other places offering lodging represent a broad segment of the hospitality industry. Types of businesses run the gamut from extravagant resorts to hostels and campgrounds. Your business' focus on providing lodging should integrate comfort, efficiency and attentive customer service as its foundation. Travelers value thoughtful treatment and simple amenities. When they feel appreciated and catered to, your guests will tell others about their experience and may become repeat customers. Travel and Tourism Another chief segment of the hospitality business encompasses transportation. This includes airlines, trains, cruise ships and the staff for each. Flight attendants and cruise staff function as food servers and hoteliers in their efforts to provide food or drink and a comfortable experience. Business travelers and vacationers alike form the basis for this area of hospitality. Travel and tourism requires knowledgeable employees in information technology, and they are also considered a part of hospitality. Destinations such as amusement parks draw thousands of people, all of whom want to benefit from great customer service while enjoying a memorable adventure. Economics The three foremost categories of the hospitality industry are driven by, and dependent on, a strong economy. Your small hospitality business will thrive when people are able to go out to eat or enjoy traveling. Conversely, when economic times are challenging, you may decide to bolster the basics of your business. For example, food and beverage businesses might offer special activities, such as a fundraiser, or meal discounts on certain days of the week. As a hotel owner, you might[...]



Belgian Restaurant General Manager new 5* luxury hotel Muscat, Oman 12.07.2017

2017-07-12T14:57:59.000Z

Presently we are looking for a for… Presently we are looking for a for Restaurant General Manager ( Belgium nationality only) Chef de Cuisine ( Belgian nationality only ) for new this 5* luxury hotel in Muscat, Oman. It offers a wide selection of rooms & suites, including several F&B outlets and a Spa. It is part of a top, 5* international luxury hotel chain. The right candidate should have solid background from leading, 5* international hotels/resorts or restaurants.                                                                         The requirements are:                                                                                                                                                                                                                                                                 - For Belgium national only! - Working knowledge in the ME is of advantage - Hands-on working knowledge from top 5* luxury restaurants/hotels is required - Very good command of the English language - Ability to work in a multi-cultural team - Very good interpersonal skills with international guests is a must - Very good training and motivation skills are required! - For single applicants only A very competitive salary is offered, it is negotiable plus a usual very competitive expat package.  Please sent updated resume in WORD only - not PDF! with picture, skype address, reference letters and 4 referees with private phone & e-mail contact to: stefan@tigerhospitality.com www.tigerhospitality.com   [...]



GSAIR 6 - Global Serviced Apartments Industry Report Now Available

2017-03-08T09:30:39.000Z

The Apartment Service, www.apartmentservice.com, has published the 6th edition of GSAIR, the Global Serviced Apartments Industry Report. 

To download a free copy of this report, which covers the development of this growing industry, please visit www.apartmentservice.com/GSAIR ;

Alternatively please send an email with your details to…

The Apartment Service, www.apartmentservice.com, has published the 6th edition of GSAIR, the Global Serviced Apartments Industry Report. 

To download a free copy of this report, which covers the development of this growing industry, please visit www.apartmentservice.com/GSAIR ;

Alternatively please send an email with your details to GSAIR@apartmentservice.com 

Kind regards

Bard Vos

Marketing Manager - The Apartment Service