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Preview: Comments on: Apple screws its community

Comments on: Apple screws its community

The media pundit's pundit. Written by NYC insider Jeff Jarvis, BuzzMachine covers news, media, journalism, and politics.

Last Build Date: Sat, 02 Dec 2017 21:43:00 +0000


By: Hugh

Sun, 23 Oct 2005 18:53:27 +0000

I bought an Imac G5 just days before the latest one came out - with the remote, updated graphics card, slimmer design e.t.c. I like my mac, but I'm really pissed that I paid about 500 bucks more for a computer that is now worth that much less. I feel that Apple should credit me for some of their other products or something. They should cater to their customers by mitigating the negative cost effects of their secret upgrade announcements. If you work hard for your money (not much in the film industry), then you shouldn't have it taken away from you by a company that's supposed to be working for you. I'm going to harass customer service until they give me an ipod.

By: kl

Sun, 16 Oct 2005 12:19:43 +0000

“They held back the second product in a cynical move to push the first.” Prove it.
Your usual M.O. is to ask someone to prove a negative, so: Prove they didn't.

By: GatorLog: A Blogger’s Monologue » 스티브잡스는 거짓말장이인가?

Sun, 16 Oct 2005 03:23:37 +0000

[...] 이누엔도 헤드라인은 아니다. 이누엔도가 되려면 ë‚´ê°€ 스티브 잡스를 “은근슬쩍 비난”í•  의도가 있어야 하는데, 나는 그럴 의도는 많지 않다. 다만 애청하는 FIR파드캐스트 쇼의 공동 호스트인 쉘(Shel)이 Liar, liar라는 글에서 스티브 잡스를 상당히 격하게 비판한 것을 ë³´ê³  적는 글이다. 앞에 올린 투명성의 관점에서 ë³´ë©´ 커뮤니케이션을 통한 대공중관계(public relations)에서 스티브잡스는 아주 최악이다. 제품 출시와 관련해서는 스티브잡스의 말을 이제 절대 믿으면 안될 정도로 그는 이제 거짓말쟁이로 낙인이 찍혔다. 아니 스티브잡스가 강하게 부인하면 부인할수록 ê·¸ 제품은 반드시 출시된다고 ë³´ë©´ 될 정도로 그는 제품 출시와 관련해서는 거짓말을 밥먹듯이 한다. 워낙 많이해서 여기 ì—´ê±°í•  수도 없다. 만약 마소의 빌게이츠가 이 정도로 거짓말을 많이 했다면 이미 인터넷은 빌게이츠 타도 캠페인으로 물결을 이룰 것이다. 그런데도 흥분하는 사람은 아주 소수다. 델 컴퓨터 애프터서비스에 불만을 터뜨려서 크게 í•œ 건을 했던 제프 자비스가 애플을 향해 흥분한 모습을 보여주었지만 블로그계는 거짓말장이 타도의 구호보다는 또 한차례 스티브 잡스가 팔아먹을 제품에 대해 기대와 찬사의 물결이 이어지고 있다. 제프 자비스가 흥분한 글을 올리자 바로 따라 붙는 코멘트를 읽어보자. Calm down, Jeff. They’re very different products. And you seem a lot angrier than your son is. 진정해 제프. ê·¸ 두개 (나노와 비디오 아이팟)은 완전히 다른 제품이야. 그리고 (가만보니) 네 아들보다 네가 더 흥분하는 것 같아.. [...]

By: Rob

Sat, 15 Oct 2005 03:30:53 +0000

Let's see...the video iPod costs several times more than the nano, is many times larger in storage capacity, boasts different features and is physically much larger. If you just bought a Toyota Corolla, would you be mad to learn next month that they came out with a full sized pick-up called the Tundra for about twice the price? Or do you just like to whine about Apple?

By: h0mi

Sat, 15 Oct 2005 02:35:16 +0000

They bought it beacuse it was cool and new.
Stress on "new" because the Nano is barely a month old. It seems weird to have buyers remorse on a device that just a week ago you were loving. It seems to me that the biggest issue is that apple, rather than announcing all of their ipods at the same time, has decided to stagger them. Why release the nano a month ago and keep this ipod under wraps? Why not release the Nano & 5G ipod at the same time, so people don't "feel screwed" when they rush out to buy a nano, only to later learn that a new ipod is coming out & would've been something they bought instead of the Nano. I could see people buying a 4G ipod being angry but the nano is not really in the same market. It's smaller, flash based, holds a lot less and $50-100 cheaper (and I don't think it supports the "photo" features that the 4G and 5G do) If I ordered a 30 gig ipod before this announcement, I'd be pretty unhappy unless I got a really great deal.

By: Howard Mann

Fri, 14 Oct 2005 18:48:15 +0000

Hard to believe that with a Dad as tech savvy as Jeff Jarvis that nobody knew that new IPods would be coming before the Chistmas holiday. People bought the Nano right away not because they wanted something that would be around for 10 years. They bought it beacuse it was cool and new. It was a fashion statement. As Seth Godin has said and still says.. Apple is a Fashion Company. Buy from them from that mentality. Otherwise, shop at the LL Bean of Tech...DELL.

By: leon

Fri, 14 Oct 2005 15:18:00 +0000

If you ask me this just sounds like a dad who's feeling his son's pain and probably shouldn't have been posted on the net...

By: al

Fri, 14 Oct 2005 15:15:17 +0000

Good point Stephen al

By: Stephen James

Fri, 14 Oct 2005 06:30:00 +0000

They'll want proprietary hookups for video in your car so the kids in the backseat can view it--which is fine in the short run (which is what apple is great at). If you can keep innovating enough, grab a little cash and leave the rest to someone else.

By: al

Thu, 13 Oct 2005 22:21:26 +0000

Jeff, I really wonder how many people will buy into the video aspect...nice to have but really useful...yet. In a year or two watching last nite's TV on a 320x320 screen may be the norm but i don't think so. Ipods are great for audio and tying into other computers and sound systems. Portable Video may be a niche market but not for all. But hey 30 gig $299 I like it Al

By: Tim Luke

Thu, 13 Oct 2005 16:22:38 +0000

Hooray for innovation! Think back to the advent of PDA's - how often did US Robotics/Palm release new models? Did you see the back-page news item, that they unveiled new products the same day as the video iPod came out? I didn't either. Apple should be congratulated and celebrated for what they are doing with iPods, and what the constant stream of new products means for digital entertainment. I bought an iPod Mini as a gift for my wife about 1 week before the nano came out. As soon as I saw the announcement, I took the Mini back, and picked up one of the last remaining nanos in the store. My wife was THRILLED - and finally gave me back my U2-edition iPod she had been hogging. My point is this - Apple has spectacular customer service, especially in-store. Their employees (and customers) are genuinely excited about their products, services, and the company in general. If there is any "buyer's remorse" over the nano, people should TAKE THEM BACK, and get the video iPod. Based on how everyone gushed about the nano (including BOTH Jarvises), I don't see that happening. Jeff - save your money up and buy the Apple iPod cellphone....

By: Joe Schmo

Thu, 13 Oct 2005 14:58:27 +0000

This post makes me think you Dell complaints were overly whiny too.

By: BuzzMachine » Blog Archive » More Apple

Thu, 13 Oct 2005 13:47:10 +0000

[...] The loyalty of the Apple cult is magnficent to behold. Presidents and Popes and every brand alive should wish for such devotion. I complained about Apple’s iPod rollouts and the Knights of the Round Dial came out in force, as always. [...]

By: Ray

Thu, 13 Oct 2005 13:47:07 +0000

He doesn't sound mad.

By: Darren

Thu, 13 Oct 2005 13:43:55 +0000

I know the feeling that you guys are feeling - it's happened to me before too. Having said that - there will always be someone who misses out - even if they let us all know a month ago that there was a video ipod coming - the people who bought them the day before that announcement would have been put out. I guess Apple needs to keep secrets due to the competitive nature of the industry they are in.