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How Remote Access to IVR Applications Is Making Call Centre Technology More Cost Efficient Posted By : Sarah Shore

Thu, 22 Sep 2011 00:00:00 -0400

For smaller call centres, investing in the latest IVR applications can be difficult, as the costs involved can be high. But thanks to web services, there is a more cost effective way to access the best applications. This article looks at how remote access to applications is making call centre technology more affordable for smaller call centres.

The Difference Between Satellite Telecommunications Posted By : Ariel Norton

Wed, 14 Sep 2011 00:00:00 -0400

There are many different forms of technologies we are probably already familiar with when it comes to telecommunication. Basically, telecommunications involves the sending and receiving of information, which can range across a variety of technology such as radio, television, the internet, or even the lowly landlines that connect people's homes and offices. However due to the geological features of the Earth, as well as the limitations of the technology themselves, terrestrial-based telecommunications will always leave most of us wanting for more.

Wireless Services Change Lives For The Better Posted By : Ariel Norton

Thu, 25 Aug 2011 00:00:00 -0400

Today, more than any other time in history, is the best time to create and nurture social and personal relationships with the help of the advances in technology. Getting in touch with a family member or a friend is very easy especially during these times. It is quicker, easier, and more convenient. Innovations in communication, particularly the development of wireless services, have allowed people to reach out to virtually anyone wherever they are on the planet. The great thing about wireless services is that they make it possible to talk to someone very clearly, as if they are just next door.

Wireless Base Station Applications And Scenarios Posted By : Ariel Norton

Fri, 05 Aug 2011 00:00:00 -0400

In a crisis situation, communication is essential; it's not the only piece that's necessary to properly managing a crisis, but it is important. And often, what this implies and involves is a honed set of technologies. Every crisis has its own relevant set of technologies to use. In remote areas, where natural disasters tend to wreak the most havoc, wireless technologies are the most apt for the job of passing along and relaying vital information to key figures.

How To Communicate With Global Partners Posted By : Milly Sonneman

Thu, 28 Jul 2011 00:00:00 -0400

Global partners, distance team members and virtual vendors - all demand one thing. Effective presentation skills for effective communication. Do you have the right training to communicate successfully in a global marketplace? Just last week, a new coaching client approached me with this question: "how can I communicate so my message is clear to global partners who speak a different language?"

Impact Of Wireless Technology In Our Lives Posted By : Ariel Norton

Fri, 03 Jun 2011 00:00:00 -0400

Advancements in communication have come a long way. Since the telephone was invented, there was no stopping man from ever achieving something far better. Every day was always a quest to find the most efficient and practical means to get connected. Wires have spanned cities and states. Even people in far flung areas are able to communicate with people who have more access to technologies.

The Evolving Landscape Of Corporate Communications Posted By : Ariel Norton

Fri, 03 Jun 2011 00:00:00 -0400

How have communication needs and requirements for corporations, and even small businesses for that matter, changed with the wide adoption of various online communications platforms? Or put it another way: how do social networking sites change the requirements of companies, in terms of corporate communications? First off, we have to note that traditional communications, and PR at its most fundamental, really hasn't changed.

Fibre Optics Cabling - The Ultimate Choice In Telecommunication Posted By : John Withers

Fri, 03 Jun 2011 00:00:00 -0400

Copper wires and cables accompanied us in telecommunication for the past so many years. It was a very good medium of communication or get connected to feel happy. Gradually technology brought out more advanced steps to reach out people in the fastest mode not minding the geographical boundaries.

Unified Communication Systems for Effective Small Business Communication Posted By : Adom Brown

Wed, 01 Jun 2011 00:00:00 -0400

Unified Communication Systems connect remote employees and entrepreneurs seamlessly over a real time collaborative platform. The service is fast and easy to install and deploy and does not cost much as is available with many Hosted PBX VOIP service providers at affordable prices. It imparts a great level of flexibility and mobility to users regardless of their present geographic location. The seamless business communication helps the small businesses to project them as fortune 500 organizations.

Good Reasons Why An Organisation Would Want To Use Voicexml Technology Posted By : Kathryn Dawson

Wed, 01 Jun 2011 00:00:00 -0400

Voicexml is a technology that allows humans to interact with computers using voice dialogue. This technology is a standard which is recognized by the World Wide Web Consortium (W3C). This technology, if properly implemented will improve the overall efficiency of its operations. This article will discuss 5 reasons why a company would want to seriously consider this standard in voice technology.

Why Call Centre Technology in the UK Must Handle More than Phone Callers Posted By : Kathryn Dawson

Mon, 30 May 2011 00:00:00 -0400

The call centre has evolved to become more than simply a call centre. With the arrival of new media forms, from emails to texts, expectations from service users have increased, and technology has had to keep up with these new demands. This article looks at the other ways in which a call centre must service the needs of the public.

Advances in Aircraft SATCOM Systems Posted By : Ariel Norton

Fri, 13 May 2011 00:00:00 -0400

Satellite communications systems (SATCOM) have made technological advancements in recent years. SATCOM was once extremely expensive to implement, but now it is being widely used for both military and commercial flights. SATCOM systems usually include a satellite data collection and storage unit. An antenna equipped with a maneuverable beam as well as an amplifier of extremely high capacity are also necessary pieces of SATCOM equipment.

Four Advantages to Call Centres that Use Automated Phone Software Posted By : Kathryn Dawson

Wed, 04 May 2011 00:00:00 -0400

The role of the call centre is essential when it comes to providing customer services. However, centres must invest in automated phone software to ensure the most efficient service can be provided. This article provides four reasons why such an investment is the wise option for any centre to make.

Texting Improves Communication... If You Try Posted By : Paul H. Burton

Mon, 02 May 2011 00:00:00 -0400

Face it. Texting is here to stay. Love it or hate it, it's just another chapter in the long history of faster, more mobile communication technologies that started with messengers running across the Greek mountains between rulers. Whether we're using the "old school" flip-phone style of texting or the update-to-date smartphone with its virtual keyboard, nearly everyone is texting, at least to a very small group of people. In fact, the only people I know who aren't are my parents. That's because my Mom can't stay focused long enough on the "how" to make it happen!

Advancements in Telecoms Posted By : Barry Calvo

Thu, 28 Apr 2011 00:00:00 -0400

Telephones have become a very common day to day item, coming from somewhat humble beginnings to small pieces of high tech wizardry. Nowadays for most of us we spend the majority of our day close to at least one phone, whether it be mobile, home landline, office or even a softphone on your computer. It's a fairly safe bet that the idea of phones isn't going anywhere any time soon, but as we have seen the change happening already, where might phone technology take us next?

How Modern Call Centre Technology is Enhancing Company Communication with Callers Posted By : Kathryn Dawson

Mon, 25 Apr 2011 00:00:00 -0400

Call centres are far more prevalent than they seem to be, with the sector dealing with millions of calls every day. The technology used by call centres is amongst the most efficient in existence. This article looks at the call centre technology in use today and how it is improving communication between companies and their clients.

Love SMS To Bring The Loved One Closer Posted By : Dharmaraj Kumar

Wed, 20 Apr 2011 00:00:00 -0400

Lovely love sms gives you the easiness of staying in touch with your loved one during your holidays with friends, a party, classroom or something else. Your desire for hearing or receiving few sweet words from your much-loved even in the crowd or in your busy hours can be complete with it. Take an example of yourself when you are in a trip, in a theatre or in the playground. Besides cheering your heart, the love sms boosts your spirit up in the time when you feel low.

How SMS Makes Your Relation Healthy With your Beloved Friends Posted By : Dharmaraj Kumar

Sat, 16 Apr 2011 00:00:00 -0400

Everyone nowadays loves to do text messages. People have now shifted from normal simple cell phones to QWERTY keypads in order to do it in a much simpler manner. With the modern changes people have shifted to online free sms, bulk text messaging which is much more faster and too make it even more attractive free of cost in most of the websites. Texting via your mobile phone can often cost you and even if you have a free texting plan, it doesn't really cover unlimited texts to all parts of the world. Advantage of doing it online is that you can use more than one free sms service and will never be out of free sms credits.

The Impact of Speech Self Service In Call Centres Posted By : Kathryn Dawson

Fri, 25 Mar 2011 00:00:00 -0400

In today's call centre setting, more and move added value brought about by the numerous technological advancements in this field has benefited both the companies and their clients. Service is faster, solutions to many concerns are almost instantaneous in many cases, all while allowing the companies to operate on lower operational costs than in the past. Our focus of attention for this article, one of the newer solutions which hold much promise, is called Speech Self Service.

How Audio Visual Systems are Changing How Businesses Meet Posted By : Kathryn Dawson

Tue, 22 Mar 2011 00:00:00 -0400

The way of meeting has changed thanks to the advent of the internet. Attendees no longer have to be in the same room but can be continents apart. Even for those who do meet in one place, the experience has become bigger and more impressive. This article looks at how av companies are providing the tools necessary to make meeting anytime and anyhow possible.

Explaining the Importance of First Call Resolution Posted By : Kathryn Dawson

Mon, 14 Mar 2011 00:00:00 -0400

In today's frantic, fast-paced lifestyle, it seems like everybody is always in a hurry. Nobody likes the thought of waiting for something to happen. Everyone wants results-fast! Customer service is no exception to this. This article aims to explain the importance of sufficiently answering clients' concerns and queries, the first time, each time.

What Should You Look For in While Choosing Communication Infrastructure Posted By : Andre Kakkar

Wed, 08 Sep 2010 00:00:00 -0400

Communication infrastructure is the need of the hour for any business concern in all developed and developing areas, like Toronto, Canada. The various must haves of this type of infrastructure include voice data cabling, security camera, cabling and wiring and sound systems.

Having a Meaningful Conversation Posted By : Tauqeer Hassan

Wed, 25 Aug 2010 00:00:00 -0400

A conversation is a tool for all human beings to communicate with each other. Also conversation is an art and he who knows the importance of this art is certainly a successful man on this earth. Having a meaningful conversation is a unique and valuable skill to have. Not all the people have this skill and often find them in a situation where they don't know how to start conversation and how to communicate in a meaningful manner. Meaningful conversation has some basic traits which one has to keep in mind to be happy, successful and more productive. It is an art where speaking as well as listening both are of equal importance. These two skills are a key for meaningful conversation.

How to Connect to Bluetooth Devices Posted By : Stuart Michael

Wed, 11 Aug 2010 00:00:00 -0400

If you are wondering how to connect Bluetooth Device, the answer is in the wizard application using third party software. You do not have to worry about the complicated procedures involved in detecting other compatible gadgets with the same transfer application. Get the most of the Windows software application or any other operating systems which you have installed into your laptop or personal computer. The generic installation includes programs which allow the user to automatically detect any gadgets with the same application.

Communications Strategies with a Difference Posted By : Jenny Kettlewell

Tue, 27 Jul 2010 00:00:00 -0400

We all know the most common communications strategies that are used in our everyday life: telephones, mobile telephones, pagers, walkie-talkies, CB radios and many others that we simply couldn't imagine doing without. But there are literally millions of different ways, both verbal and not verbal, that humans and other living creatures communicate with each other. They don't all involve electronic devices; here are a few of the more unusual ones we have uncovered.