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American Society for Quality



ASQ Quality News today



 



Five Industries That Will Be Impacted Most By Blockchain

Tuesday

By Kumar Gaurav With surging popularity of blockchain, we envision a world where decentralization forms the key. There are many potential benefits of blockchain which can be leveraged across industries. The blockchain is not just a distributed ledger, but a distributed consensus ledger through which trust is created by a collectively agreed-upon consensus protocol inevitable for it to become a part of every sector and industry. Blockchain poses as an asset across industries being a platform to



Safety Features Protect You From Yourself

Tuesday

By Gerry Malloy There was a time, not all that long ago, when automotive safety efforts focused primarily on surviving and reducing the injuries resulting from crashes. That focus led to advances in everything from seatbelts and airbags to dynamic head restraints and collapsible crash structures. While incremental progress continues on that front, those features are now de rigueur in even the most basic models and the primary safety focus has shifted away from just surviving to preventing



Vehicle Dependability Study: The JD Power Survey That Really Matters

Tuesday

By Bill Howard Significant gains abound on the 2018 survey of three-year reliability. Mass-market brands continue to close the quality gap versus luxury brands. GM and Toyota/Lexus have lots of top finishes. Of all the J.D. Power & Associates car studies on the market, the Vehicle Dependability Study (VDS) is the one that matters most, even if it’s looking three years into the rear-view mirror. Lexus, Porsche, Buick, Infiniti, and Kia had the highest reliability on VDS



Tapping Real-Time Analytics to Create a Digitally Enabled Organization

Tuesday

By 2020, approximately 1.7 MB of new information will be created every second for every human being on the planet.[1] That is an incredible amount of data. Yet, of all the data the world is creating both personally and professionally, less than 0.5% of it is ever analyzed and used.[2] Analyzing less than 0.5% leaves a lot of opportunity on the table. Not just volume, connection and integration Clearly, as a society, we can and are collecting data



Risky AI Business: Navigating Regulatory and Legal Dangers to Come

Tuesday

By Bob Violino Artificial intelligence (AI) is cropping up everywhere in business, as organizations deploy the technology to gain insights into customers, markets and competitors, and to automate processes in almost every facet of operations. But AI presents a wide range of hidden dangers for companies, especially in areas such as regulatory compliance, law, privacy and ethics. There is little visibility into how AI and machine learning technologies come to their conclusions in solving problems or addressing



Fiat Chrysler Recalls 228,000 Pick-Up Trucks Over Gear Shift Concern

Monday

Fiat Chrysler Automobiles NV’s U.S. division announced a voluntary recall of more than 228,000 trucks sold in the United States, Canada and Mexico over concern about the vehicles shifting out of park and possibly starting to roll. Fiat Chrysler said an investigation discovered that the trucks’ brake transmission shift interlock may overheat on certain vehicles equipped with steering column gear-shifters. It said the overheating has been linked to “protracted brake-pedal application” while vehicles idle with the



Boeing Experts, Suppliers Talk of Pushing Up Jet Production While Pushing Down Costs

Monday

Airplane production at Boeing’s Renton plant, already scheduled to soar next year to a sky-high rate of 57 jets per month, looks set to climb even higher. A gathering of aerospace-industry suppliers this week was abuzz with talk of Boeing ramping up 737 production as high as 64 jets per month and perhaps beyond. Presentations at the annual Pacific Northwest Aerospace Alliance conference in Lynnwood also projected that Boeing will continue a trend of taking some strategic



Porsche Is Now Using 3-D Printing Technology to Keep Its Classic Cars on the Road

Monday

Restoring a classic car brings along with it some really challenging situations, especially when some obscure parts are next to impossible to source. We already know that 3-D printing is slowly revolutionizing the whole manufacturing and production processes, and now the incredible technology is here as a savior for the world of automobile restoration. Porsche Classic, the German automakers in-house restoration division, has announced on Monday that it now capable of 3-D printing new parts



New iOS 11 Bug Will Crash Your iPhone With One Character

Monday

There’s a new iPhone-crashing bug to add to Apple’s list of iOS 11 problems, one affecting messaging apps like Messages, WhatsApp and Facebook Messenger. All it takes to trigger today’s iOS 11 flaw is to send someone a single character in the Indian language Telugu, according to the Italian blog Mobile World. It appears as if the latest version of the Apple’s beset mobile operating system can’t process the character, causing the popular messaging apps to fail



Tesla Wants to Be the World’s Best Manufacturer

Monday

A few years ago, electric-car company Tesla realized it was time to reprioritize much of its engineering talent away from product design and toward manufacturing. “Tesla is going to be hell-bent on becoming the best manufacturer on earth,” said Tesla CEO Elon Musk during the company’s first-quarter earnings call in 2016. The shift in strategy was arguably out of necessity. With plans to launch its Model 3 in 2017, the company was about to embark on



Sam’s Club Tightens Supply Chain Operations to Compete with Amazon, Costco

Friday

Sam’s Club is making changes as it looks to compete head-on with rivals Amazon and Costco. The warehouse club chain is rolling out free shipping on “most of the items” sold online, including nearly every Member’s Mark private-label item, with no minimum purchase required, the retailer said in a blog on its website. The news comes one month after the retailer abruptly closed 63 stores, and said some of the shuttered locations would be turned into



FedEx Freight Embraces New Tech Developments

Friday

By Wayne Risher Technologies behind driverless cars, Bitcoin transactions and virtual reality are very much at work in FedEx Freight’s truck cabs and freight docks, a senior executive told the Traffic Club of Memphis Wednesday. The company has a pilot project underway using blockchain to share shipment information among suppliers, FedEx and retailers. Blockchain is a system of encrypted, shared digital transactions that enables Bitcoin currency. It’s planning to roll out within the next 18 months a new



Fiat Chrysler May Have Just Bricked the Infotainment Hub in Thousands of Vehicles

Friday

When technology fails us, it is annoying, but nothing is more irritating than when the failure is a direct result of developers quietly pushing an update to your system. Fiat Chrysler Automobiles is finding out the hard way just how much this ticks people off as they continue to deal with a Twitter storm that started yesterday. FCA on Monday pushed out an over-the-air update to its Uconnect platform. Unfortunately, the update has caused the system



Bayer Says FDA Warning Letter Resulted in Product Supply Issues

Friday

By Eric Palmer The FDA has lowered the boom on a Bayer finished products plant in Germany. The agency says the plant handled its cleanup so poorly that one of its customers had to recall products because of cross-contamination. The German drugmaker has indicated that work related to the warning letter, which was issued in November but posted by the FDA only Tuesday, is affecting supplies of some of Bayer’s established products, but not products shipped to



Why Amazon Pays Some of Its Workers to Quit

Friday

By Alana Semuels On Monday, Amazon reportedly began a series of rare layoffs at its headquarters in Seattle, cutting several hundred corporate employees. But this week, something quite different is happening at the company’s warehouses and customer-service centers across the country: Amazon will politely ask its “associates”—full-time and part-time hourly employees—if they’d prefer to quit. And if they do, Amazon will pay them as much as $5,000 for walking out the door. Officially called “The Offer,” this



Secrets of Innovative CEOs: Taking Risks, Curiosity, Customer Focus

Thursday

By Karen Talley Not being afraid to take risks, staying curious, maintaining a focus on customers and sleepless nights are some of the traits that go into being an innovative CEO, the kind that advances their company on the back of new ideas. Surrounding yourself with good people—not just “yes” men and women—optimism and a commitment to excellence are also seen as necessary attributes. Innovation “is a critical component for a CEO looking to keep their company ahead



3-D Printing to Add Mobility to Medicine Manufacturing;

Thursday

By Claire O’Connell Research shows the potential of 3-D printing for low-cost plants to build chemicals for drugs. You need a medicine but your illness is so rare that the required drug is extremely expensive and not widely available. Or maybe you are travelling and the drug you need can’t be easily shipped all the way to you. Could 3-D printing offer a solution? Could a local, 3-D-printed mini-factory make medicine for you? 3-D printing, which builds up



Four Key Lessons From Pioneering AI Projects

Thursday

Meaningful artificial intelligence (AI) deployments are just beginning to take place, according to Gartner. Gartner’s 2018 CIO Agenda Survey finds that 4% of CIOs have implemented AI, while a further 46% have developed plans to do so. “Despite huge levels of interest in AI technologies, current implementations remain at quite low levels,” said Whit Andrews, research vice president and distinguished analyst at Gartner. “However, there is potential for strong growth as CIOs begin piloting AI programs through



9 Ways to Get More Value From Business Intelligence in 2018

Thursday

By Bruce Harpham For far too many organizations, “business intelligence” brings to mind simple statistical summaries in stodgy, dated reports. But beneath BI’s dull surface, keen insights await—especially for those willing to revamp their business intelligence strategy to tackle the kinds of issues forward-thinking organizations are already addressing with modern BI. Whether you are looking to implement a new BI tool or get more value out of your current BI setup, you will find some promising ideas



VW Removing Barriers Between Robots and Workers

Thursday

By Graeme Roberts Volkswagen Group is working on enhanced robots using a laser safety scanner which detects employee movements and enables human and machine to work together without safety barriers between the two. A control system coordinates the movements of the human worker and the robot, slowing and stopping the robot as soon as the worker enters defined safety zones. Robotic chief Martin Gallinger said: “Everyone is now talking about human-robot cooperation. To date, we have been



How to Avoid the Root Cause of Customer Experience Meltdowns

Wednesday

By Robert Sher, contributor In order for growing midsized companies to avoid a customer experience meltdown, their leadership must plan and build leadership infrastructure. Without leadership infrastructure, growing companies can be victimized by their own success. Operational meltdown Anyone unlucky enough to have a front row company-side seat in a customer experience meltdown will feel a terrible sense of Déjà vu reading this post. They will have flashbacks of angry customers, hour-long wait times in customer service, high



Unilever Gives Stern Warning to Google and Facebook

Wednesday

Unilever has fired a warning shot at tech firms that fail to counter fake news and fraud online, threatening to pull lucrative advertising if companies allow their platforms to “breed division.” The tech firms include Google and Facebook. The multinational giant announced its plans at the Interactive Advertising Bureau’s Annual Leadership Meeting in California on Monday. “We cannot continue to prop up a digital supply chain—one that delivers over a quarter of our advertising to our consumers—which



What Does a Successful AI and Analytics Program Look Like?

Wednesday

Table stakes. That’s what the ability for hospitals to leverage analytics today has become, according to Chris DeRienzo, chief quality officer at Asheville, North Carolina-based Mission Health. But actually using the insights gained from those analytics projects, putting them to work driving enterprise-wide improvements in quality and efficiency takes quite a bit more doing. Mission has enabled a 58% increase in sepsis detection, a 32% reduction in severe sepsis mortality rates, a 20% increase in on-time



Daimler Warns of Supply Chain Risk From Switch to Electric Cars

Wednesday

Daimler AG, owner of the Mercedes-Benz brand, warned that a fall in demand for diesel cars and a switch to electric vehicles could force it to prop up its supplier base. Carmakers face increased legal and regulatory scrutiny over pollution levels produced by their diesel-engined vehicles after Volkswagen in 2015 admitted to cheating emission tests using engine management software. To avoid a total ban on their diesel vehicles, Daimler and other carmakers have stepped up



Apple Is Reportedly Changing Its Software Strategy, and Here’s Why It May Be Good News for Users

Wednesday

Apple is reportedly overhauling its software and products strategy, and this may be good news for Apple users. According to a report in Bloomberg, the company intends to change its product development strategy with renewed focus on rooting out bugs from the software rather than just pushing new headline features in its iOS upgrades. “The company is shaking up its development program to focus more on key features and push back others to the following year,”



Ehang Reveals Test Flight Footage of Its 184 Autonomous Drone Vehicle

Tuesday

By Grant Martin, contributor Ehang’s 184 flying taxi has now taken 1,000 test flights and carried over 40 passengers, suggesting that the Chinese drone maker may be winning the autonomous vehicle race. Fresh off the heels of news that Vahana, a California-based company completed initial tests on its autonomous flying taxi last week, Chinese drone maker Ehang just revealed that it is already deep in the testing phase of its own 184 Autonomous Aerial Vehicle (AAV). Ehang’s 184



Senate Hits the Brakes on Self-Driving Car Legislation Over Safety Concerns

Tuesday

By John Bonazzo Self-driving cars are in neutral thanks to congressional gridlock. Legislation to remove regulatory obstacles in driverless car development is stalling in the Senate. The bipartisan AV Start Act would allow developers to test and market autonomous vehicles immediately—even though detailed federal safety regulations will take years to write. The bill would also block states from adopting safety regulations more stringent than the federal standard (once that standard is adopted). This vague wording hasn’t stopped the AV



Florida Resident’s Apple AirPod Catches Fire and Explodes; Apple Said to Be Investigating the Matter

Tuesday

In a reminder of the Galaxy Note 7 debacle, a Florida resident’s Apple AirPod (right bud) caught fire and exploded, the media reported. “Jason Colon of Tampa, Florida was listening to a dance mix at LA Fitness in St. Petersburg when he noticed something strange. “He saw white smoke billowing out and left the AirPods on a piece of workout equipment and got help,” NBC-affiliated channel WFLA-TV reported late on February 9. “I did not see it happen,



Russian Manufacturers Warn of Possible Vaccine Shortages if New Quality Control Bill Is Passed

Tuesday

By Janet Beal The Association of Pharmaceutical Manufacturers of the Eurasian Economic Union (AFPES) has submitted letters to the state Duma health protection committee, criticizing draft legislation that would tighten the conditions for monitoring the quality of vaccines, according to Vademecum. Under the new legislation, each vaccine series would be required to undergo mandatory approval by Roszdravnadzor. The manufacturers have stated in the letter that this measure would result in a substantial increase in costs and



Reviewing Your Data Quality Is More Important Than Ever

Tuesday

By Tadhg Nagle There is no doubt data is one of the most valuable assets an organization can have. Some argue it has now surpassed oil as being the world’s most valuable resource. This makes it impossible to ignore the potential of big data trends like artificial intelligence and machine learning, as they aim to disrupt the fabric of our social and working lives. Already, companies know us more than we know ourselves, police departments have futuristic