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Support Forum



Last Build Date: Mon, 21 Aug 2017 23:55:08 GMT

 



Integration Related Questions - RE: HOWTO: Solarwinds Orion Integration with PageGate
Author: Tech Support
Posted: Mon Aug 21, 2017 8:15 am (GMT -5)

dedwards wrote:
I am trying to install and test with Solarwinds using the trial version. Is this even possible? The steps in the first post say register first.


Yes, you can definitely use the trial version in conjunction with Solarwinds.

Quote:
Trying to work my way through the video tutorials - under PG Admin - Connectors - Global, I do not see SMTP.


The SMTP configuration steps in the video tutorial are for a slightly older copy of PageGate, we've updated the way the program handles SMTP in the latest version.

For up to date steps on how to configure an SMTP carrier and its necessary global settings, have a look at our documentation here:
http://www.notepage.net/manuals/pg/v8/server/html/index.html

The section you'll be interested in is 'How PageGate Sends Messages' - 'How to send Email' and you may also be interested in the 'How to send SMS' section.

Quote:
When purchasing - is the Command Line/ASCII interface the same thing as the GetASCII plugin?


Yes, they are one and the same.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



Integration Related Questions - RE: HOWTO: Solarwinds Orion Integration with PageGate
Author: dedwards
Posted: Mon Aug 21, 2017 8:10 am (GMT -5)

Reviving an old thread here -

I am trying to install and test with Solarwinds using the trial version. Is this even possible? The steps in the first post say register first.

Trying to work my way through the video tutorials - under PG Admin - Connectors - Global, I do not see SMTP.

When purchasing - is the Command Line/ASCII interface the same thing as the GetASCII plugin?

Thanks,
DE



General Questions and Announcements - RE: Southern Software integration
Author: OzCom
Posted: Mon Aug 14, 2017 9:41 am (GMT -5)

Since you're upgrading - make sure to go to v8 - there are changes from 7 to 8 that Southern will have to address as well
_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate



General Questions and Announcements - RE: Southern Software integration
Author: jackdawson
Posted: Sat Aug 12, 2017 5:19 am (GMT -5)

Thanks for your reply
_________________
Jack Dawson



PageGate Support - RE: after upgrade to 8 can no longer send text messages
Author: Tech Support
Posted: Thu Aug 10, 2017 3:19 pm (GMT -5)

We have received them, thank you. We've also replied with something to test, please.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



PageGate Support - RE: after upgrade to 8 can no longer send text messages
Author: dbsman
Posted: Thu Aug 10, 2017 3:15 pm (GMT -5)

I have sent the logs over.



PageGate Support - RE: after upgrade to 8 can no longer send text messages
Author: Tech Support
Posted: Thu Aug 10, 2017 7:59 am (GMT -5)

If you would, please send a copy of the c:\PageGateData\Logs\*.log files from your PageGate server to support at notepage dot com
_________________
Tech Support
support@notepage.com
http://www.notepage.net



PageGate Support - after upgrade to 8 can no longer send text messages
Author: dbsman
Subject: after upgrade to 8 can no longer send text messages
Posted: Wed Aug 09, 2017 4:14 pm (GMT -5)

i recently upgraded to pagegate 8. now i am unable to send text messages to my cell phone. I get "FAILED stn:0 To:jaclyn Frm:test Msg:test"
I don't see any other errors in the logs.



General Questions and Announcements - RE: Southern Software integration
Author: Tech Support
Posted: Wed Aug 02, 2017 8:33 am (GMT -5)

Southern Software integrates directly with PageGate's database, so in the process of upgrading PageGate to the latest version, you'll need to touch base with Southern Software so they can update their integration for the new version's database format.

I would recommend reaching out to them directly as Southern Software is a reseller of ours and should be able to assist you.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



General Questions and Announcements - RE: Southern Software integration
Author: jackdawson
Posted: Wed Aug 02, 2017 8:29 am (GMT -5)

I am using PageGate verson 6 and want to upgrade to PageGate verson 7. How to proceed forward?(image)
_________________
Jack Dawson



NotePager Pro Support - RE: Notepager Pro running on Windows 2016
Author: Tech Support
Posted: Tue Aug 01, 2017 2:31 pm (GMT -5)

If you would, please send your contact information to support at notepage dot com so we can better assist you.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



NotePager Pro Support - RE: Notepager Pro running on Windows 2016
Author: systek1337
Posted: Tue Aug 01, 2017 2:22 pm (GMT -5)

I have tried this but now NotePager Pro will not start. Any other ideas?

Also I do not have a GlobalDB folder.



NotePager Pro Support - RE: Notepager Pro running on Windows 2016
Author: Tech Support
Posted: Mon Jul 31, 2017 3:13 pm (GMT -5)

If you would, try this:

1) Run NotePager Pro.

2) Go to Help - Folders.

3) Make a note of the Global Database directory.

4) Close NotePager Pro.

5) In Windows, browse in to the Global Database directory.

6) Make a copy of the file npp.mdb and paste it on to your desktop for easy reference later.

7) Copy the files you downloaded in step 1 in to the NotePager Pro program directory.

7a) When prompted, you do want to overwrite the existing files.

(image) On your desktop, right click on the shortcut for NotePager Pro and select Properties.

9) In the "Target" field, add /localdb to the end of the path.
For example:
c:\Program Files (x86)\NotePage\NotePager Pro\npp.exe /localdb

10) Click on OK.

11) Run NotePager Pro.

11a) If you're prompted by a Windows File Security warning, uncheck the "Ask me every time" option and select Run.

12) Once NotePager Pro runs, it will inform you that the database directory has changed and that the program must be restarted. Click on OK.

13) Close NotePager Pro.

14) Copy the npp.mdb you made in step 6 in to the GlobalDB sub-directory of the NotePager Pro program directory. For example, if you have NotePager Pro installed to the default location, you would copy the file in to c:\Program Files (x86)\NotePage\NotePager Pro\GlobalDB\

14a) When it asks if you want to overwrite the file, say yes.

The last thing you'll want to do is make sure that you set the /localdb flag on every shortcut to NotePager Pro under every user profile that logs on to that system. If you don't set this property value, the program may not reference the appropriate settings to let the automatic integration function properly.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



NotePager Pro Support - Notepager Pro running on Windows 2016
Author: systek1337
Subject: Notepager Pro running on Windows 2016
Posted: Mon Jul 31, 2017 11:46 am (GMT -5)

Are there any issues with running Notepager Pro 5 on Windows 2016. I have some odd behaviors. For instance the Notepager process duplicating itself and running several instances. I use Solarwinds Orion and messages being delayed. I no longer see Pending Messages as they are being sent.

We really depend on this product to send our SMSs message for alerts.



PageGate Support - RE: PG Admin Fatal Error: Excessive database errors:
Author: cat2024
Posted: Thu Jul 27, 2017 1:08 pm (GMT -5)

This worked perfectly. Thanks for the quick reply. Good to go.