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NotePage, Inc.



Support Forum



Last Build Date: Thu, 27 Apr 2017 22:43:27 GMT

 



NotePager 32 & NotePager Pro Support - RE: port in use or do not exist
Author: Tech Support
Posted: Mon Apr 17, 2017 9:30 am (GMT -5)

If you're running in to the error #339, you'll want to update your copy of NotePager Pro to the latest build. To do so, have a look at our documentation here:
http://www.notepage.net/manuals/notepagerpro/index.html

The specific section you'll want is Installation - Installation Instructions - Windows Vista, 7, 8, Server 2008 and Server 2012 Instructions - Installation by Download.

Once you run through those steps, please let us know if that same error shows up.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



NotePager 32 & NotePager Pro Support - RE: port in use or do not exist
Author: mado
Posted: Mon Apr 17, 2017 9:27 am (GMT -5)

facing the same problem



PageGate, NotePager Net and WebGate Support - RE: Cellphone text messages
Author: Qtech Admin
Posted: Thu Apr 13, 2017 3:07 pm (GMT -5)

I would like to say thank you for the information regarding Verizon. We went back to the rep and they were able to add the modem number to our existing business plan that has unlimited texting. I did a couple of test texts using a terminal session and it shows up just fine. Had you not pointed me in the correct direction we would have been going about this all wrong. Thank you we truly appreciate your expertise.



PageGate, NotePager Net and WebGate Support - RE: Cellphone text messages
Author: OzCom
Posted: Tue Apr 11, 2017 4:34 pm (GMT -5)

If you are a Public Safety Agency (Fire/Police/EMS/911 center), Verizon Wireless has a TEXT ONLY plan available in most markets around the country. If you do not qualify, then get the LOWEST available voice plan and add the unlimited text messaging option. You do NOT WANT A DATA PLAN - SMS traffic is not seen as "data" by the cellular carriers. The most common problem I see is a wireless rep hears the word "modem" and automatically assumes data.
_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate



PageGate, NotePager Net and WebGate Support - RE: Cellphone text messages
Author: Qtech Admin
Posted: Tue Apr 11, 2017 3:55 pm (GMT -5)

We bought a MultiTech modem because of all of the recommendations that was provided that it is the best to work with PageGate. My issue is with Verizon. When trying to get a plan, because I'm using a modem Verizon initially set up a data only plan. If I understand all the info from the Pagegate support pages, the modem will be sending normal SMS text messages, which then would not require data so to speak. However, they really don't have any text plans for this purpose. I was wondering if you might know what others may have used.



PageGate, NotePager Net and WebGate Support - RE: Cellphone text messages
Author: OzCom
Posted: Tue Apr 11, 2017 1:29 pm (GMT -5)

Hello,

Your request is a very common one and we have assisted with hundreds of implementations around the world using PageGate with Serial or USB modems (both GSM and CDMA) - primarily in Public Safety (Fire/Police/EMS) dispatch agencies. We have tried numerous makes and models of devices but recommend MultiTech based on reliability. Please feel free to contact us off the list and we can discuss your needs. As a development partner with NotePage, Inc as well as our relationship with MultiTech, we can assist with the software upgrade as well as modem supply and implementation all under one invoice if needed.
_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate



PageGate, NotePager Net and WebGate Support - Cellphone text messages
Author: Qtech Admin
Subject: Cellphone text messages
Posted: Tue Apr 11, 2017 1:04 pm (GMT -5)

We will be upgrading our Version 4 Pagegate server to Version 7. In that process we purchased a GSM Modem because we want to be notified by text instead of email. In working with my Cellphone provider, I received a SIM for the modem, however, we can't seem to find a plan that fits. The M2M package is data which is reasonable, however they don't seem to have a "Text" plan other than a per text charge. This would be very cost prohibitive for our use. On the other hand if I added a phone to my plan, I could get unlimited texts. We are considering trying to add a phone to send out the text messages. I know that to do that the phone needs to be able to respond to AT commands. Don't have a clue what type of cellphone might work. Then since cellphones connect via USB, how would you get that to connect to the serial port? Any guidance, suggestions would be great.



PageGate, NotePager Net and WebGate Support - RE: On-Call Scheduling
Author: Qtech Admin
Posted: Mon Apr 10, 2017 12:19 pm (GMT -5)

Thank you very much. It did not dawn on me to create separate recipients. Now it makes sense.



PageGate, NotePager Net and WebGate Support - RE: On-Call Scheduling
Author: Tech Support
Posted: Mon Apr 10, 2017 12:13 pm (GMT -5)

Each address/device you want to send to would need its own recipient in PageGate. So, you would have one recipient for the cell phone and a second recipient for the email. The first recipient would then be a part of the first on-call schedule/group you were mentioning, the email recipient would then be part of its own on-call schedule/group for the same purpose.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



PageGate, NotePager Net and WebGate Support - On-Call Scheduling
Author: Qtech Admin
Subject: On-Call Scheduling
Posted: Mon Apr 10, 2017 12:10 pm (GMT -5)

With regard to the on-call feature, is there a way to have more than one schedule and have a recipient belong to more than one carrier for the purposes of on-call scheduling? In that during normal business hours the recipient will receive notifications via email messages. During after hours and weekends they will receive notifications via text messages. I've read the manual and looked at some of the videos. Still kind of unsure how to set up properly. Any tidbits of information would be great.