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Last Build Date: Sat, 22 Jul 2017 02:41:07 GMT

 



General Questions and Announcements - PageGate Version 8 Enhanced SMS and Text Messaging Gateway
Author: NotePage Sales Subject: PageGate Version 8 Enhanced SMS and Text Messaging GatewayPosted: Wed Jul 12, 2017 1:37 pm (GMT -5) NotePage's proven robust text messaging software continues to mobilize businesses and improve communications NotePage, Inc is pleased to announce the release of a PageGate version 8. PageGate is a complete text messaging and SMS solution that incorporates a wide variety of messaging protocols for sending messages to cell phones phones, mobile devices, wireless devices, fax machines, email, and pagers. PageGate allows alerts to be sent instantly to any mobile device, in any location, at any time. PageGate is modular and scaleable. It can be incredibly powerful serving the needs of a multi-location business or agency or a simple setup can handle the day to day messaging communications of a small office. In today's "instantaneous" world, companies, schools and government agencies are challenged to manage and respond efficiently, and quickly to a variety of notifications, alerts, and alarms. PageGate focuses on improving and streamlining critical communications regardless of the business size and needs. The new version of PageGate has a number of new enhancements, which expand functionality and capabilities making PageGate a very powerful, efficient and yet affordable text messaging solution. One of the most compelling new features in PageGate version 8 is a new Filter Pack option. The PageGate Filter Pack is used in conjunction with the Command Line ASCII Interface, enabling PageGate to pass all messages through a customizable filter. With the Filter Pack clients can modify and conditionally modify any part of the messaging data. The Filter Pack can reassign who a message is delivered to based on words or phrases. It can modify the body of the message. It can modify the subject line. It can insert pre-determined text and as well as a variety of other changes. With PageGate's new filter pack, you can even poll information from web resources that provides XML content or a web APIs that can be polled for information. For example, PageGate can be configured to periodically poll the National Weather Service for weather in a specific area, the weather can then automatically be sent out as a text message to recipients or groups. The Filter Pack also support logic operations, allowing for variable output conditional on the content of the original message. In addition, the Filter Pack supports a powerful RegEx (regular expression) engine, opening the possibility of data extraction from just about any data file format. PageGate now also supports communicating with wireless hardware (i.e. modems, phones, routers, etc.) that support the AT Command Set as defined in the GSM specification. This includes the vast majority of cellular/mobile/wireless modems available today. An advantage to using this protocol is that only the recipient's cell phone number is required to send a text message. Using a wireless modem, wireless router, or other similar hardware can be the most reliable and efficient method to deliver SMS text messages. Wireless hardware removes an organization's reliance on an active Internet connection, or other wired connection when sending messages. PageGate also supports a new NotePage Android SMS Gateway Application, the Android SMS Gateway Application allows for an android cell phone to simulate a wireless modem. Another enhancement to PageGate version 8 includes protocol support for sending messages via XMPP / Jabber. Messages can now be sent using XMPP a common instant messaging protocol. PageGate version 8 also has a new optional Serial2ASCII Interface that is a companion module for the Serial Port Interface. The Serial2ASCII Interface unlocks the ability to monitor additional physical or virtual serial (RS232) ports. Multiple Serial2ASCII modules can be run on the same computer as PageGate, enabling PageGate to simultaneously accept messages from multiple serial ports. PageGate version 8 has also been updated to support the newest operating systems[...]



PageGate Support - RE: Pagegate over virtual com port VMware
Author: nonsense
Posted: Fri Jun 30, 2017 11:40 am (GMT -5)

Good to know. Thank you very much for your assistance.



PageGate Support - RE: Pagegate over virtual com port VMware
Author: Tech Support
Posted: Fri Jun 30, 2017 11:24 am (GMT -5)

The communication parameters in PageGate will take precedence, the default COM port values are only used if the program using the COM port doesn't provide connection settings of its own.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



PageGate Support - RE: Pagegate over virtual com port VMware
Author: nonsense
Posted: Fri Jun 30, 2017 11:12 am (GMT -5)

Thank you for that info. One final thing I need cleared up. Since we are migrating from a physical Windows server with a fully functional PageGate to a VMware virtual, I mimicked the settings as much as possible. I did notice in Device Manager on the physical com port it showed 9600, 8, none, 1. However in PageGate it shows 9600, 7, even, 1 in the carriers>DirectComm1 settings. So my question is what takes precedence? I would guess it uses the physical com port settings in Windows and ignores what Pagegate has configured under DirectComm1. So in the case of the new virtual server, if it follows the pattern, the virtual com port settings in Windows device manager would also take precedence? If this is the case, why would the Carriers settings even have com port settings if the physical takes precedence?



PageGate Support - RE: Pagegate over virtual com port VMware
Author: OzCom
Posted: Thu Jun 29, 2017 6:59 pm (GMT -5)

If you are connecting directly to a paging terminal - you DO need DIRECT CONNECT but you also need to make sure the cable connection is a NULL MODEM cable. Your paging terminal also needs to be configured for inbound direct connect on that port - otherwise it will be waiting for a ring from a POTS line
_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate



PageGate Support - RE: Pagegate over virtual com port VMware
Author: nonsense
Posted: Thu Jun 29, 2017 6:22 pm (GMT -5)

That worked going from Putty on the server to Putty on my laptop, which is connected via serial to the Lantronix. After further investigation, I learned that it is due to how TAP communicates. Since my laptop wasn't responding to the , that the server just sitting there waiting to hear back from it. Since it was just putty, it wasn't returning anything to setup the session. Switching Pagegate from TAP to RawSerial allowed Putty > Putty traffic just fine. So apparently when I connect it to the actual paging terminal it should function just fine. Thanks for your help.



PageGate Support - RE: Pagegate over virtual com port VMware
Author: OzCom
Posted: Thu Jun 29, 2017 6:01 pm (GMT -5)

Take PageGate out of the equation. Can you access that COM port with a terminal emulator, such as PuTTY? If not - then the issue is the MS Windows to COM port driver or configuration. PuTTY is my preferred tool - available at www.PuTTY.org

Also - UNCHECK "Direct Connect" - that setting is when a direct serial connection to a paging terminal is in use - eliminating the modem
_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate



PageGate Support - Pagegate over virtual com port VMware
Author: nonsense
Subject: Pagegate over virtual com port VMware
Posted: Thu Jun 29, 2017 4:21 pm (GMT -5)

I am unable to get Pagegate client test messages flowing from serial to ethernet.

I have a VMware Windows 2012 virtual machine that has the Lantronix virtual Com Port Redirector software installed and pointing to a Lantronix UDS1100.

In Pagegate, I have a Carrier of DirectComm1 setup as TAP, 9600, Even, 7, 1. My Connector points to Dedicated Carrier > DirectComm1, serial port 3, direct connect is checked.

In the Device Manager on Windows 2012, it show Lantronix CPR Port (COM3) with 9600,e,7,1.

In the Lantronix CPR Manager software, it shows Com 3 points to IP 192.168.1.14 TCP 10001, Com Status=Open Network, Status=Connected to 192.168.1.14.

When running a test from the Pagegate client (installed on the same server as the Pagegate admin), I select a recipient that has the DirectComm1 carrier assigned, and I just see the Pending counter increasing after hitting send. I am unable to see my Pagegate client test message in Wireshark, rather just periodic keep-alives between the Windows vm and the Lantronix going back and forth on TCP 10001, so I know the IP connectivity is good.

That being said, I am new to Pagegate, so perhaps I am missing something simple.

Here is the connector log:

6/29/2017 1:54:00 PM Start connection to carrier: DirectComm1
6/29/2017 1:54:00 PM Connect using TAP protocol
6/29/2017 1:54:00 PM Setting communication parameters (9600,e,7,1)
6/29/2017 1:54:00 PM Connected to carrier
6/29/2017 1:54:00 PM Waiting for protocol initialization
6/29/2017 1:54:00 PM Sent:
6/29/2017 1:54:02 PM Sent:
6/29/2017 1:54:05 PM Sent:
6/29/2017 1:54:09 PM Sent:
6/29/2017 1:54:14 PM Carrier retry limit reached. Marking pending messages as bad
6/29/2017 1:54:14 PM FAILED Stn:10 To:1310026 Frm:Administrator Msg:test

Also, I have tried 4 different serial to ethernet applications without success. Any suggestions are greatly appreciated. Thank you.



PageGate Support - RE: Comment1 field in pages
Author: Tech Support
Posted: Tue Jun 27, 2017 9:46 am (GMT -5)

That's a bit odd, it should be outputting any text from the 'Comment 1' field in the Advanced sub-section of any recipient messaged. If you would, please email a copy of your PageGate database (file name: pagegate.mdb, located in c:\PageGateData\Database\ by default) to support at notepage dot com and let us know which carrier the template has been applied to so we can have a look at a few things, please.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



PageGate Support - Comment1 field in pages
Author: bbolin
Subject: Comment1 field in pages
Posted: Tue Jun 27, 2017 9:35 am (GMT -5)

I'm trying to get the Comment1 section to send with group pages.
Using version 8.0.1

Comment1 describes each group or provides instructions.

I have the template text area for the WCTP connection as:
TO: %OriginalRecipient% %Comment1%
MSG: %Message%

However the %Comment1% is not showing up.



NotePager Pro Support - RE: The Orion Solarwinds event is sent to SMS alerting delay
Author: Tech Support
Posted: Mon Jun 26, 2017 7:49 am (GMT -5)

Hm... let's see if we can determine where that delay is coming from. If you would, please email the NotePager Pro Log to support at notepage dot com. To find the log, go to View - Dialer Log, where you can copy the log to the clipboard to paste it in to the email.

Also, when you email the log, give us a few examples of messages that were delayed (date and time and what the message said).
_________________
Tech Support
support@notepage.com
http://www.notepage.net



NotePager Pro Support - The Orion Solarwinds event is sent to SMS alerting delay
Author: xinyea
Subject: The Orion Solarwinds event is sent to SMS alerting delay
Posted: Mon Jun 26, 2017 4:02 am (GMT -5)

Hi, I need some help.
Using notepage pro V3, sending the Orion solarwinds event message to the phone, notepage made the relevant configuration.
The Orion solarwinds triggered the event to send a text message, but the delay was so great that it was sometimes delayed to more than two hours (Orion solarwinds was a timely event log).Orion was built on the Windows 2008 operating system, using Orion solarwinds NPM and SAM.
How do I troubleshoot?