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NotePage, Inc.



Support Forum



Last Build Date: Mon, 27 Feb 2017 20:11:58 GMT

 



General Questions and Announcements - Cellular Modems and PageGate
Author: Tech Support
Subject: Cellular Modems and PageGate
Posted: Mon Feb 27, 2017 2:13 pm (GMT -5)

PageGate has built in support for cellular modems, allowing it to use them to send and receive SMS messages with the same method that a cell phone uses rather than relying on an internet connection.

To configure PageGate to use a serial or USB based cellular modem, such as the MTC-H5 or the MTBCA-G2, here's what you'll want to do:

Note: After installing the device in Windows, it will be assigned a COM port. Make a note of that COM port.

1) Open the PageGate Admin.

2) Go to Connectors - Connector X - Settings.
Note: Any connector can be configured to use a cellular modem. PageGate comes with 1 connector by default, so you'll likely configure Connector 1 to use the cellular modem but if you run multiple connectors, you can tie the cellular modem to any of them.

3) Set the "Serial Port" field to match the COM port of the modem.

4) Click on Apply.

5) Right click on Carriers, left click on Add.

6) Specify the following:
Name: SMS (This is arbitrary and can be set to whatever you like)
Protocol: GSM-AT
Baud Rate: 115200
Parity: None
Data Bits: 8
Stop Bits: 1
Init String: AT+CSQ (You'll need to type this in the field)

7) Click on Apply.

All that remains is to add a recipient to use the carrier and you can start using the cellular modem to deliver SMS messages.

Since a cellular modem delivers SMS in the same manner as a cell phone, if the recipient of your SMS replies to your message, that reply will come back to the cellular modem. Here's how to configure PageGate to periodically check the cellular modem for replies and send them to a predetermined recipient or group:

1) Open the PageGate Admin.

2) Go to Connectors - Connector X - 2-Way
Note: Go in to the settings of the connector you have the cellular modem tied to.

3) Check "Enable GSM-AT Replies"

4) Select a recipient or group from the drop down list.

5) Click on Apply.

From that point forward, any replies that come to the cellular modem will be delivered to the recipient or group specified.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



PageGate, NotePager Net and WebGate Support - Cellular Modems and PageGate
Author: Tech Support
Subject: Cellular Modems and PageGate
Posted: Mon Feb 27, 2017 2:10 pm (GMT -5)

PageGate has built in support for cellular modems, allowing it to use them to send and receive SMS messages with the same method that a cell phone uses rather than relying on an internet connection.

To configure PageGate to use a serial or USB based cellular modem, such as the MTC-H5 or the MTBCA-G2, here's what you'll want to do:

Note: After installing the device in Windows, it will be assigned a COM port. Make a note of that COM port.

1) Open the PageGate Admin.

2) Go to Connectors - Connector X - Settings.
Note: Any connector can be configured to use a cellular modem. PageGate comes with 1 connector by default, so you'll likely configure Connector 1 to use the cellular modem but if you run multiple connectors, you can tie the cellular modem to any of them.

3) Set the "Serial Port" field to match the COM port of the modem.

4) Click on Apply.

5) Right click on Carriers, left click on Add.

6) Specify the following:
Name: SMS (This is arbitrary and can be set to whatever you like)
Protocol: GSM-AT
Baud Rate: 115200
Parity: None
Data Bits: 8
Stop Bits: 1
Init String: AT+CSQ (You'll need to type this in the field)

7) Click on Apply.

All that remains is to add a recipient to use the carrier and you can start using the cellular modem to deliver SMS messages.

Since a cellular modem delivers SMS in the same manner as a cell phone, if the recipient of your SMS replies to your message, that reply will come back to the cellular modem. Here's how to configure PageGate to periodically check the cellular modem for replies and send them to a predetermined recipient or group:

1) Open the PageGate Admin.

2) Go to Connectors - Connector X - 2-Way
Note: Go in to the settings of the connector you have the cellular modem tied to.

3) Check "Enable GSM-AT Replies"

4) Select a recipient or group from the drop down list.

5) Click on Apply.

From that point forward, any replies that come to the cellular modem will be delivered to the recipient or group specified.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



NotePager 32 & NotePager Pro Support - RE: port in use or do not exist
Author: Tech Support
Posted: Thu Feb 23, 2017 8:57 am (GMT -5)

Hm... we'll need to address the 339 error before we can resolve the COM port issue. To restore that broken dll reference, we'll need to install the latest build of NPPv5 overtop of what you have now.

To do so, have a look at our documentation here:
http://www.notepage.net/manuals/notepagerpro/index.html

The specific section you'll want is Installation - Installation Instructions - Windows Vista, 7, 8, Server 2008 and Server 2012 Instructions - Installation by Download.

Once you run through those steps, please let us know if that same error shows up.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



NotePager 32 & NotePager Pro Support - port in use or do not exist
Author: richer
Subject: port in use or do not exist
Posted: Thu Feb 23, 2017 3:11 am (GMT -5)

problem:we can not find the port com1 ,and can not find tool-setup-modem.

we used notepage pro 5.0.6,
we operating system are windows 2012 r2 ;

error list :
========================================
2017-02-14 20:21:45 Start connection to carrier: BJsolarwinds
2017-02-14 20:21:45 Connect using GSMAT protocol
2017-02-14 20:21:45 Setting communication parameters
2017-02-14 20:21:45 Attempting to reset modem
2017-02-14 20:21:45 Sent:AT
2017-02-14 20:21:48 Attempting to reset modem
2017-02-14 20:21:48 Sent:AT
2017-02-14 20:21:51 Attempting to reset modem
2017-02-14 20:21:51 Sent:AT
2017-02-14 20:21:51 Delivery Engine Stopped


2017-02-23 17:10:34 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006)
2017-02-23 17:10:34 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\
2017-02-23 17:10:34 Global Database directory: C:\ProgramData\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:34 User Database directory: C:\Users\tonyx\AppData\Roaming\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:34 Program Halted. Error# 339 Component 'fmjr10.dll' or one of its dependencies not correctly registered: a file is missing or invalid in Procedure: main
2017-02-23 17:10:39 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006)
2017-02-23 17:10:39 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\
2017-02-23 17:10:39 Global Database directory: C:\ProgramData\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:39 User Database directory: C:\Users\tonyx\AppData\Roaming\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:39 Program Halted. Error# 339 Component 'fmjr10.dll' or one of its dependencies not correctly registered: a file is missing or invalid in Procedure: main
2017-02-23 17:10:44 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006)
2017-02-23 17:10:44 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\
2017-02-23 17:10:44 Global Database directory: C:\ProgramData\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:44 User Database directory: C:\Users\tonyx\AppData\Roaming\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:44 Program Halted. Error# 339 Component 'fmjr10.dll' or one of its dependencies not correctly registered: a file is missing or invalid in Procedure: main
2017-02-23 17:10:49 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006)
2017-02-23 17:10:49 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\
2017-02-23 17:10:49 Global Database directory: C:\ProgramData\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:49 User Database directory: C:\Users\tonyx\AppData\Roaming\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:49 Program Halted. Error# 339 Component 'fmjr10.dll' or one of its dependencies not correctly registered: a file is missing or invalid in Procedure: main



NotePager 32 & NotePager Pro Support - RE: Program Halted. Database error: 3159 Not a valid bookmark.
Author: Tech Support
Posted: Tue Feb 21, 2017 9:01 am (GMT -5)

The export issue doesn't really have anything to do with the database issue, though. With regards to the export issue, if it says "OK" but never outputs a file, the only times I've seen that happen is when the UAC in Windows prevents the file from being written. I'd recommend creating a directory like c:\temp\ or c:\export\ or something like that (or even create it on your desktop) and attempt to export to that folder directly.

With regards to the database issue, you could try to open the database in Microsoft Access, then do a "Compact and Repair" on it it to try to fix the broken bookmark referenced by the error.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



NotePager 32 & NotePager Pro Support - RE: Program Halted. Database error: 3159 Not a valid bookmark.
Author: sfp
Posted: Tue Feb 21, 2017 3:24 am (GMT -5)

Can I simply re-initialize the database (so I lost history of send SMS but get program stable again)? How to perform that?

Can I export important data (settings) from database with some external tool? NotePage Pro refuses to write files to disk during export of Carriers, Recipients, etc. I mean: export dialog says "OK" but I can't see file in the directory I pointed to in export dialog. So if I could open database with some external tool and export those values it would save me some hours of stupid, repetitive work (image)



NotePager 32 & NotePager Pro Support - RE: Program Halted. Database error: 3159 Not a valid bookmark.
Author: Tech Support
Posted: Mon Feb 20, 2017 9:36 am (GMT -5)

The logs aren't stored in the database, they're written out to a separate file (npp.log) contained in the same folder as the program's global database.

As for how many items, that varies. In your copy of NotePager Pro, go to Tools - Settings - General and you'll see a "Purge after" value. That's the number of days NotePager Pro will keep messages in the database before purging old messages out. This field can be set to a maximum value of 365.

With regards to the logs, the "Max Log Length" determines how large the log file can be (in bytes) before purging old information out.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



NotePager 32 & NotePager Pro Support - RE: Program Halted. Database error: 3159 Not a valid bookmark.
Author: sfp
Posted: Mon Feb 20, 2017 9:32 am (GMT -5)

What about logs? Are they also stored in the database?
How many items (say logs or messages) can be stored in the database?



NotePager 32 & NotePager Pro Support - RE: Program Halted. Database error: 3159 Not a valid bookmark.
Author: Tech Support
Posted: Mon Feb 20, 2017 9:30 am (GMT -5)

Everything that's important to the program lives in the database. Your carriers, recipients, groups, registration and history of messages are contained in the program's global database.
_________________
Tech Support
support@notepage.com
http://www.notepage.net



NotePager 32 & NotePager Pro Support - RE: Program Halted. Database error: 3159 Not a valid bookmark.
Author: sfp
Posted: Mon Feb 20, 2017 9:20 am (GMT -5)

can You describe what data are contained in the database?



NotePager 32 & NotePager Pro Support - RE: Program Halted. Database error: 3159 Not a valid bookmark.
Author: Tech Support
Posted: Mon Feb 20, 2017 9:15 am (GMT -5)

The error you're receiving indicates that there's an error in the messages table of the database. If you would, please send us a copy of the database so we can fix it and send it back to you. Here's how:

1) Open NotePager Pro.

2) Go to Help - Folders.

3) Make a note of the Global Database folder (by default, the path is C:\ProgramData\NotePage\NotePager Pro\5.0)

4) Please email a copy of the file npp.mdb in the folder you noted in step 3 to support at notepage dot com
_________________
Tech Support
support@notepage.com
http://www.notepage.net



NotePager 32 & NotePager Pro Support - RE: Program Halted. Database error: 3159 Not a valid bookmark.
Author: sfp
Posted: Mon Feb 20, 2017 4:24 am (GMT -5)

Also User B, after successful start of NotePagePro, can't export configuration data (carriers, recipients, groups,...) to the text file: in all cases but "Export Group Members" success is reported but no file created on the disk.



NotePager 32 & NotePager Pro Support - Program Halted. Database error: 3159 Not a valid bookmark.
Author: sfp
Subject: Program Halted. Database error: 3159 Not a valid bookmark.
Posted: Mon Feb 20, 2017 4:15 am (GMT -5)

NotePagePro v 5.0 installed on Windows Server 2012 R2 Standard, 64 bit.
Worked for about half a year and today morning shown this message in pop-up window and refused to start when user A tried. User B started NodePagePro and send SMS.

Problem started just after sending a boundle of SMS messages from SolarWinds.

Last fragment of the log:

2017-02-20 05:10:48 SUCCESSFUL To:+48XXXXXXXXX Frm:SOLAR Msg:xxxxxxxxx

2017-02-20 05:10:54 SUCCESSFUL To:+48XXXXXXXXX Frm:SOLAR Msg:xxxxxxxx
2017-02-20 05:10:56 Program Halted. Database error: 3159 Not a valid bookmark. in

Procedure: Send
2017-02-20 07:52:48 Delivery Engine Started (npp.exe=5.00.0003 nppdial.exe=5.00.0003)
2017-02-20 07:52:48 Program directory: D:\NotePage\Program Files (x86)\NotePage

\NotePager Pro\
2017-02-20 07:52:48 Global Database directory: C:\ProgramData\NotePage\NotePager Pro

\5.0\
2017-02-20 07:52:48 User Database directory: C:\Users\{userA}\AppData\Roaming\NotePage

\NotePager Pro\5.0\
2017-02-20 07:52:49 Program Halted. Database error: 3159 Not a valid bookmark. in

Procedure: Send
2017-02-20 07:52:50 Delivery Engine Started (npp.exe=5.00.0003 nppdial.exe=5.00.0003)
2017-02-20 07:52:50 Program directory: D:\NotePage\Program Files (x86)\NotePage

\NotePager Pro\
2017-02-20 07:52:50 Global Database directory: C:\ProgramData\NotePage\NotePager Pro

\5.0\
2017-02-20 07:52:50 User Database directory: C:\Users\{userA}\AppData\Roaming\NotePage

\NotePager Pro\5.0\
2017-02-20 07:52:51 Program Halted. Database error: 3159 Not a valid bookmark. in

Procedure: Send
2017-02-20 09:23:01 SUCCESSFUL To:XXXXXXXXX Frm:SOLAR Msg:dzia<179>a
2017-02-20 09:23:04 SUCCESSFUL To:+48XXXXXXXXX Frm:SOLAR Msg:dzia<179>a