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Last Build Date: Sat, 23 Sep 2017 14:29:25 GMT

 



PageGate Support - RE: PageGate client default Server Database path
Author: nonsense
Posted: Thu Aug 31, 2017 11:25 am (GMT -5)

Thanks for all your assistance.



PageGate Support - RE: PageGate client default Server Database path
Author: Tech Support
Posted: Thu Aug 31, 2017 11:11 am (GMT -5)

PageGate will always make a database folder that the program's master database is kept within. That folder is specified in the PG Admin in the Program - Settings and will exist for any installation of PageGate.
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PageGate Support - RE: PageGate client default Server Database path
Author: nonsense
Posted: Thu Aug 31, 2017 11:09 am (GMT -5)

That worked thanks. I suspect that the person that initially installed it created a special database folder and that was affecting it's ability to find the database using its default path. I looked on our old server, and a database folder did not exist. Am I correct that the default install does NOT have a database folder?



PageGate Support - RE: PageGate client default Server Database path
Author: Tech Support
Posted: Thu Aug 31, 2017 8:23 am (GMT -5)

An easier solution might be to copy the \database folder to the new location, then go to Program - Settings section of the PG Admin and update the database directory. After updating the database directory in the Admin, you'll receive a message that PageGate needs to be restarted; at which point you'll want to restart the PageGate services and re-open the Admin.

After that, you would just need to change the share/mapping and you should be good to go.
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PageGate Support - RE: PageGate client default Server Database path
Author: nonsense
Posted: Wed Aug 30, 2017 3:16 pm (GMT -5)

I just have a bad feeling that this is going to present problems down the road. It seems like the path of least resistance might be to change the folder path setup and the PageGate file share on the server.

As an example, the old server was setup as E:\apps\pagegate\database, and the 'Apps' level was shared out. So when \\server\apps was mapped, the default was P:\pagegate, it would see the database folder.

The problem is now the path is C:\PageGateData\database (the PageGateData folder is shared out as 'PageGate'. Now when the drive is mapped, it is mapped as \\server\Pagegate, so when the client opens, it looks for P:\PageGate, which does not exist. I don't want to share out the whole C drive (and would have to rename the PageGateData folder to PageGate anyhow.

My concern is that renaming a folder path will break untold things, unless you can guide me through this. I notice in the PageGate Admin, there are multiple paths in the Programs > Settings tab. What else do I need to change? Anything manually in the registry?

I am thinking about changing the database path to C:\NotePage\PageGate\Database, then when I map the NotePage folder, the P:\PageGate path will be valid at that point.



PageGate Support - RE: PageGate client default Server Database path
Author: Tech Support
Posted: Wed Aug 30, 2017 2:57 pm (GMT -5)

To double check something, when logged in as the other user, right click on the shortcut for PG Admin and select 'Run as Administrator'. Did it switch to the correct path or keep the incorrect path? Also, is 'Use these settings for all local users' option still selected?

If it kept the incorrect path, update the path, click Apply, then close the Client and re-open it by double clicking on the shortcut. Did it keep the correct path?
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PageGate Support - RE: PageGate client default Server Database path
Author: nonsense
Posted: Wed Aug 30, 2017 2:52 pm (GMT -5)

Version 7.0. Running on Windows Server 2012 R2 Standard.



PageGate Support - RE: PageGate client default Server Database path
Author: Tech Support
Posted: Wed Aug 30, 2017 2:28 pm (GMT -5)

To check, what version of PageGate and which operating system are you using?
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PageGate Support - RE: PageGate client default Server Database path
Author: nonsense
Posted: Wed Aug 30, 2017 1:35 pm (GMT -5)

I entered the new path in regedit as an admin. After I made the change, I closed regedit and opened it again to confirm the correct path was there. Then I logged in as a standard user account, and it shows the old path when I try to launch the client. I logged back into the admin account and checked the registry and it reverted to the old path.



PageGate Support - RE: PageGate client default Server Database path
Author: Tech Support
Posted: Wed Aug 30, 2017 1:11 pm (GMT -5)

I would recommend logging on to the workstation as an Administrator, then run 'Regedit'.

Once in regedit, go to HKEY_LOCAL_MACHINE - Software - Wow6432Node - NotePage - NotePager Net

Update the DB_Dir key to P:\database\
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PageGate Support - PageGate client default Server Database path
Author: nonsense
Subject: PageGate client default Server Database path
Posted: Wed Aug 30, 2017 1:03 pm (GMT -5)

On my Windows profile, in the PageGate client setup, I set a default path of P:\database, but when a new user logs in to Windows, it reverts to P:\PageGate for their profile. I did select 'Use these setting for all local users' under my initial profile. How do I fix this?



PageGate Support - RE: sendpage32
Author: nonsense
Posted: Mon Aug 28, 2017 4:01 pm (GMT -5)

It's working now. Thanks for your assistance.



PageGate Support - RE: sendpage32
Author: Tech Support
Posted: Mon Aug 28, 2017 3:48 pm (GMT -5)

Ah, I think the issue is that we need to call on the path to the executable in the command line.

Try updating it to:
c:\YourPollingDirectory\SENDPAGE32.EXE 1182910 ME "PAGEGATE KEEP ALIVE NORM

and let's see if that works.
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PageGate Support - RE: sendpage32
Author: nonsense
Posted: Mon Aug 28, 2017 3:32 pm (GMT -5)

I have confirmed the GetAscii directory path is correct. It wasn't enabled though, so I enabled it. GetAscii was checked under the 'Run on this Server' section. I restarted the server and verified that the GetAscii Windows service was running, and tried the sendpage32 command again and nothing is happening. The Interfaces > GetAscii log is showing nothing when I run the .bat file. Am I doing something wrong with my command line? Using the command prompt, I tried manually typing 'sendpage32.exe "message..." and hit enter. The recipient is the 'Recipient' name. For the sender, I presume you can type anything in there? If not, what in PageGate are you supposed to use as sender? Thanks



PageGate Support - RE: sendpage32
Author: Tech Support
Posted: Mon Aug 28, 2017 1:36 pm (GMT -5)

Sendpage32.exe typically resides in the GetAscii polling directory. To determine that, open the PG Admin and go to Interfaces - GetAscii - Settings. If there isn't a directory specified there, you'll need to point it at the folder you'd like the executable to live in, then enable the module.

Also, just to double check, go to the Program - Settings section of PG Admin and make sure that GetAscii is checked under the 'Run on this Server' section. If it isn't, go ahead and check it and click Apply. If you're prompted for credentials, leave them blank and click Apply again.
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