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Preview: Most Popular White Papers and WebcastsCRM Research

Most Popular White Papers and Webcasts CRM Research

White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe

Published: Thu, 19 Apr 2018 13:55:17 EDT

Last Build Date: Thu, 19 Apr 2018 13:55:17 EDT


Computer Weekly buyer's guide to fintech

Wed, 11 Apr 2018 24:00:00 EDT

In this 14-page buyer's guide, Computer Weekly weighs up thecompetition from tech-based challenger banks, the importanceof customer experience and the value of leaving conventionalbanking in the past. Published by:

Computer Weekly buyer's guide to customer insight

Tue, 20 Mar 2018 24:00:00 EDT

In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions. Published by:

How to Leverage AI to Improve Your Customer Service

Tue, 26 Dec 2017 24:00:00 EST

In this webcast, see how companies can integrate artificial intelligence into customer support to anticipate new strategies to reclaim customers. Published by: Zendesk

Podcast: How to Leverage AI to Improve Your Customer Service - AI can teach your chatbots to understand a customer's tone

Wed, 06 Dec 2017 24:00:00 EST

In this webcast, discover how artificial intelligence is customizing automated interactions to customer groups or even specific customers and can sense a customer's tone and mood. Published by: Zendesk

Patient engagement strategy heavily influences tech investment

Thu, 30 Nov 2017 24:00:00 EST

Patient engagement is widely considered as a critical component of achieving high-quality care. Inside this expert guide, uncover survey results from the purchasing intentions survey by TechTarget and CHIME, the influence of patient engagement on tech investments and value-based reimbursement, and how IoT and CRM can enhance patient care. Published by:

Your Guide to Omnichannel Customer Support

Mon, 30 Oct 2017 24:00:00 EDT

The customer determines the best way to engage with your company based on their needs and preferences. So how can you anticipate which channels a customer will need or want? Learn what omnichannel support entails, how a strategy can benefit your business, what factors are driving channel preferences, and more. Published by: Zendesk

IDC: Supporting Customer Experience Initiatives Through Productivity and Process

Fri, 27 Oct 2017 24:00:00 EDT

In this IDC paper, learn what it means to the overall organization to be a CX–focused organization, the impact, benefits, and challenges of pursuing a customer experience strategy, and examples of organizations that have effectively used tools to support service and contact center agents. Published by: Zendesk

Case Study: How the FCC Improved Their Consumer Help Center

Fri, 27 Oct 2017 24:00:00 EDT

Learn how the Federal Communications Commission (FCC) built up their consumer help center to handle the 450,000 complaints per year they receive with lower cost to taxpayers. Published by: Zendesk

How Uber Grew With Customer Support and Chat Behind the Wheel

Wed, 25 Oct 2017 24:00:00 EDT

Everyone knows Uber, but behind the wheel? A complex ecosystem that keeps the driver and rider connected and processes running smoothly. Discover how customer support and chat tools supported Uber's business growth. Published by: Zendesk

Providing Great Customer Service Through Social Media

Wed, 25 Oct 2017 24:00:00 EDT

One of the first challenges to providing great customer service is where to focus your time and resources. Providing great customer service through social media can be a way to get around this hurdle. Learn how you can get started with developing a social customer service strategy of your own. Published by: Zendesk

Cloud CRM Software: Vendor Comparison Report

Wed, 25 Oct 2017 24:00:00 EDT

According to Gartner, over 85% of customer service and support software will be delivered on a cloud-based model by 2019. In this Gartner report, compare strengths and weaknesses of cloud CRM software from top vendors including CRMNEXT, Microsoft, Oracle, Salesforce and many more. Published by: Zendesk

Battle of the CRM Tools

Mon, 23 Oct 2017 24:00:00 EDT

CRM platforms today are rich, powerful tools for marketers, sales and customer-oriented professionals. But you can easily drown in all of the options thrown in your direction. Let our guide; Battle of the CRM Tools, assist you in making an informed CRM buying decision. Explore survey results, strategy ideas, and product reviews from your peers. Published by: TechTarget

CRM Evolves Towards Digital Customer Engagement

Mon, 23 Oct 2017 24:00:00 EDT

This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore. Published by:

Computer Weekly – 3 October 2017: Digitally preserving history

Fri, 29 Sep 2017 24:00:00 EDT

In this week's Computer Weekly, we find out how cloud technologies are helping Gibraltar to digitally preserve historic documents and safeguard its cultural heritage. We examine progress on the roll-out of the new NHS national network. And our latest buyer's guide looks at cloud-based ERP software. Read the issue now. Published by:

7 Steps for Delivering Next-Generation Digital Customer Service

Thu, 14 Sep 2017 24:00:00 EDT

According to Altimeter Group, 88% of businesses are currently undergoing a digital transformation, and 42% are investing in new digital channels to more effectively serve clients. That means companies understand the urgent need to create engaging digital experiences. Discover7 steps to delivering next-gen digital customer service. Published by: Genesys

A Computer Weekly Buyer's Guide to Customer Experience

Thu, 10 Aug 2017 24:00:00 EDT

Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings. Published by:

Infographic: Transforming Workforce Technology Is The Key To Improving Customer Experience

Mon, 12 Jun 2017 24:00:00 EDT

How can the CIO and the CEO keep talent so they can keep customers? Learn what 327 IT and business decision makers have said about measuring the employee experience, and what both teams are doing to keep theirs up. Published by: Dell EMC and Microsoft

A Computer Weekly Buyer's Guide to SAP Hana Deployment

Tue, 09 May 2017 24:00:00 EDT

SAP's Hana in-memory data platform promises to transform business processes. In this 11-page buyer's guide, Computer Weekly looks at how Hana is changing traditional SAP architecture, how it has streamlined customer services for one business, and why there is confusion over Hana implementation. Published by:

Computer Weekly – 6 June 2017: General Election 2017: Who gets the tech vote?

Tue, 06 Jun 2017 24:00:00 EDT

In this issue of Computer Weekly, as the UK votes for a new government, examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now. Published by:

Computer Weekly:Global Ransomware Attack Could Be a Security Wake-Up Call

Tue, 23 May 2017 24:00:00 EDT

In this week's Computer Weekly, we look at the global WannaCry ransomware attack that spread over 150 countries – will it be the wake-up call to take cyber security seriously? Also, find out how Moscow is leading the way in smart city digitisation. And our latest buyer's guide examines customer experience management. Published by:

15 Steps (And More) to Improve the Customer Experience

Fri, 28 Apr 2017 24:00:00 EDT

Customers – they're the lifeblood for many organizations. Which is why keeping up customer experience with the right CRM tools is a necessity. In this expert e-guide, learn 15 steps to improve the customer experience and how to use social CRM tools to your advantage. Published by: Zendesk

Improve The Customer Experience Through New Technology, Better Insights

Fri, 28 Apr 2017 24:00:00 EDT

In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty. Published by: Zendesk

Shifting from Device Management to Workforce Management

Wed, 07 Feb 2018 24:00:00 EST

Download this e-guide to discover how device hyper-convergence, Devices as a Service, virtualization and cloud computing, help organizations better manage their workforces by focusing more on the users, access, identity and data. Published by: Dell and Intel

Sentiment analysis software takes social media monitoring to new level

Tue, 16 Jan 2018 24:00:00 EST

AI, BI and big data coupled with social media sentiment analysis tools show potential for marketing automation and next-generation sales. Published by: SearchContentManagement

A Look at 5 Contact Center Automation Tools

Fri, 27 Oct 2017 24:00:00 EDT

In this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics. Published by: Genesys

The Customer Engagement Benefits of CRM Tools

Mon, 16 Oct 2017 24:00:00 EDT

In this expert e-guide, explore how Starbucks and Wal-Mart decided to shake up their customer engagement strategies, and the results of doing so. Then, uncover how CRM tools can improve much more than just customer engagement. Published by: Microsoft

IoT Revamps Field Services & Customer Engagement

Mon, 16 Oct 2017 24:00:00 EDT

Including insights from Andrew Leigh (VP of Alliances at Jitterbit) and Scott Amyx (CEO of Amyx+), this expert guide explores how field services can be supercharged with an integrated IoT strategy, and how the IoT enhances customer engagement for brands and marketers. Published by: Microsoft

The CRM Market Today

Mon, 16 Oct 2017 24:00:00 EDT

In this e-guide, uncover how Microsoft is establishing new incentives and compensation strategies to better align field sales and channel partners, and how (and why) Microsoft is planning to focus its future on Dynamics 365, AI and digital transformation. Plus, learn how new CRM tools are revolutionizing engagement. Published by: Microsoft

Web Content Management Tools 101

Mon, 11 Sep 2017 24:00:00 EDT

A web content management (WCM) tool is an excellent way to produce and deliver content, but choosing the right WCM tool for your business can be a challenge. Decide if a WCM platform fits your business needs, and learn about important capabilities and features you should look for to maximize your ROI. Published by: BrightSpot

Contact center software features help fulfill the customer's journey

Thu, 31 Aug 2017 24:00:00 EDT

From cutting costs to guaranteeing a better customer service experience, contact center infrastructure updates can make a huge difference. In tis expert handbook, learn how to analyze, consider and choose the right contact center software for your organization. Published by: SearchCRM

Top 7 Contact Center Dos & Don'ts

Wed, 30 Aug 2017 24:00:00 EDT

Customer service agents set the tone for a customer's interactions with a company. In this expert e-guide, Rick Merson, Global Operations Director at Atento, explains how to improve the experience with the top 7 contact center management dos and don'ts. Published by: NICE Systems, Inc

Boost Contact Center Service (Without Adding Agents)

Wed, 30 Aug 2017 24:00:00 EDT

Contact center service is critical to customer experience, so you need to ensure that your company's call center agents have the right tools and techniques for the job. Scott Sachs, President of SJS Solutions and a contact center pro, explains how to level-up your contact center ... without adding players. Published by: NICE Systems, Inc

Analyst Webinar: Is Your Contact Center an Asset or Road Block to Digital Transformation?

Tue, 22 Aug 2017 01:00:29 EDT

Join Art Schoeller, Vice President and Principal Analyst at Forrester Research, to learn how to determine if your contact center is strategic or hindering to your enterprise's digital transformation journey. Published by: Genesys

How CPQ is Changing: AI, Machine Learning and More

Mon, 24 Jul 2017 24:00:00 EDT

The configure price quote (CPQ) technology market is consolidating – but its importance in speeding up front-office processes and enhancing the customer experience continues to grow. In this e-guide, learn how CPQ is evolving within the changing market. Published by: Pros Inc.

Population Health Management: A Look at Essential Tools

Fri, 23 Jun 2017 24:00:00 EDT

With population health management tools, one size does not fit all. That's why it's important to include a mix of technologies, including HIEs, CRM, and data analytics. In this e-guide, Jitendra Barmecha, senior vice president and CIO at St. Barnabas Health System, explains how his organization benefits from this technology mix. Published by:

Infographic: Europe Media Consumption Study Results

Thu, 08 Jun 2017 24:00:00 EDT

TechTarget has surveyed 730 IT professionals in Europe on their media consumption habits. Check out the key results on this infographic. Published by:

How to Measure Marketing Success with Call-Tracking Software

Tue, 16 May 2017 24:00:00 EDT

Foundations Recovery Network, a US-based rehab network, needed to know if they were getting their money's worth advertising on Google – more imperative due to the high online competition in the substance abuse recovery field. Learn how they leveraged new call-tracking software to understand if their marketing strategy was worth it. Published by: Twilio

How CPQ Software Can Boost Your Sales Processes

Mon, 24 Apr 2017 24:00:00 EDT

The sales process is riddled with obstacles, but determining price and delivering an accurate quote should not be one of those obstacles. In this e-guide, discover how configure price quote (CPQ) software and Salesforce tools can help speed the sales process and bring BI to your sales processes. Published by: Conga