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Hospitality Net: Latest Industry News



Top Stories - Latest Hospitality and Hotel Industry News



Published: Thu, 27 Apr 2017 21:07:08

Last Build Date: Thu, 27 Apr 2017 21:07:08

 



3 Essential Components of Hotel CRM - Cendyn3 Essential Components of Hotel CRM - Cendyn

Thu, 27 Apr 2017 21:06:47

(image) Cendyn's Chief Sales & Marketing Officer Tim Sullivan on the three essential components of true hotel CRM. Cendyn's CRM platform is designed specifically for hotels and resorts. Discover the three core components of true hotel CRM and how these features address the unique challenges and opportunities within the hospitality industry. 


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Entrepreneurs’ Corner: In Conversation With Nikolai Jaeger, An Innovative Modular Hotel Real Estate Developer | By Thomas Mielke Entrepreneurs’ Corner: In Conversation With Nikolai Jaeger, An Innovative Modular Hotel Real Estate Developer | By Thomas Mielke

Thu, 27 Apr 2017 21:00:40

(image) At last month's International Hotel Investment Forum in Berlin, the event organisers arranged a panel discussion with four entrepreneurs and (co-)founders of new hotel concepts. The question up for debate: "Where is the innovation?". Jean-Pierre Parra Bandeira, Co-Founder and CEO of Light Human Hotel; Olivia Byrne, Company Director at Eccleston Square Hotel; Hans Meyer, Co-Founder of Zoku and Chris Penn, Founder of SteelBMB talked about how independent and alternative hospitality brands, such as their own, deliver innovative experiences tailored to the changing market conditions of the hospitality industry.


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Get Inside the Mind of Southeast Asian Travelers - PhocuswrightGet Inside the Mind of Southeast Asian Travelers - Phocuswright

Thu, 27 Apr 2017 20:53:05

(image) To better understand consumer behaviors and preferences, it is useful to analyze the decisions travelers make in relation to a single travel experience. We asked Southeast Asian travelers to reflect on each stage of planning and travel for their last leisure trip, including motivation, destination selection, shopping and booking methods, channel and device selection, and social networking – providing timely insight into the current state of online consumer travel in Southeast Asia.


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IH&RA, the international global association of hotels and restaurants, invited by UMIH for its Executive Board IH&RA, the international global association of hotels and restaurants, invited by UMIH for its Executive Board

Thu, 27 Apr 2017 19:19:52

(image) The Executive Board of IH&RA, gathered around its President Dr Ghassan AIDI and the different Board members China, Argentina, Switzerland, Spain, Croatia, Kuwait, the United Arab Emirates, Canada, USA , the Mediterranean Association of Hotels and Restaurants (MH&RA) was held in UMIH's offices. The Executive Board has given a large part of its debates to the global phenomenon of the pseudo- collaborative economy, which has negative effects on the hospitality industry but also on the neighborhood and cities.The IHRA President remind everybody that the first meeting of IHRA after the 2nd world war was in this room of UMIH head office in 1947


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Is it Too Much to Ask? WTTC CEO calls for a more sustainable worldIs it Too Much to Ask? WTTC CEO calls for a more sustainable world

Thu, 27 Apr 2017 19:00:48

(image) "Is it Too Much to Ask?" was the opening line of the David Scowsill, President & CEO, World Travel & Tourism Council (WTTC) speech, at the WTTC Global Summit in Bangkok, Thailand, 26 April 2017. Scowsill urged over 900 leading figures from the public and private sector to stand up and make a real difference, to think about how we can be 'Transforming our World'.


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David Scowsill to leave WTTC in June 2017David Scowsill to leave WTTC in June 2017

Thu, 27 Apr 2017 18:50:39

(image) The World Travel & Tourism Council (WTTC) announces the departure of David Scowsill, President & CEO, after six years at the helm of the organisation. During his tenure as the third President in the 26 year history of WTTC, he has taken the organisation to new heights, championing the private sector views in high level governmental discussions and promoting the sustainable growth of Travel & Tourism.


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Get certified as an HSMAI Executive Coach to facilitate Service Pledge workshopsGet certified as an HSMAI Executive Coach to facilitate Service Pledge workshops

Thu, 27 Apr 2017 18:28:02

(image) In business today it's all about the customer experience. Everything is getting more and more transparent, booking and search engines become more professional. Margins for errors are so small. Together with highly educated professionals HSMAI Region Europe has worked out a generic method and process to build a service quality strategy for change management and relation management – The Service Pledge Programme.


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Downtown Grand Hotel & Casino Cashes in on Total Guest Value with Profit Optimization Solution from The Rainmaker Group Downtown Grand Hotel & Casino Cashes in on Total Guest Value with Profit Optimization Solution from The Rainmaker Group

Thu, 27 Apr 2017 18:26:38

(image) ALPHARETTA, GA - Downtown Grand Hotel & Casino (Downtown Grand), a newly renovated urban resort located in the heart of downtown Las Vegas, has bolstered its revenue management processes and profitability through the successful implementation of The Rainmaker Group's (Rainmaker) guestrev® solution. Downtown Grand recently deployed guestrev® to more accurately and strategically set rates and pricing for various guest and player segments, by analyzing total guest value to the property. guestrev® is built on Rainmaker's total guest valuation methodology, that analyzes guest spend for the entire property or enterprise, including room, gaming, entertainment, F&B, spa, retail, etc. guestrev® ensures that room rates reflect not just a guest's expected room revenue, but also the total profitability of each guest segment, including various player levels in the casino. Sophisticated optimization algorithms factor-in both revenues and costs, resulting in top- and bottom-line growth and rapid ROI after implementation.


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Hotusa Hotels add 116 new member hotels in first quarter of 2017 Hotusa Hotels add 116 new member hotels in first quarter of 2017

Thu, 27 Apr 2017 18:25:05

(image) In the first three months of this year, Hotusa Hotels has increased its portfolio with 116 new member establishments, 29 of which are located in Spain and 87 distributed among 24 European, American, Asian and African countries. With these incorporations, the Grupo Hotusa consortium of independent hotels reinforces its international expansion and its position within Spain.


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Infor Hospitality Announces New Integration with CeloPayInfor Hospitality Announces New Integration with CeloPay

Thu, 27 Apr 2017 18:23:56

(image) Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced a new collaboration with CeloPay. As international standards continue to increase for payment processing, Infor Hospitality now integrates with CeloPay, a leading global payments solutions provider, to offer current and future customers a solution that will help mitigate guests' risk of card-not-present fraud losses. Infor Hospitality offers a fully integrated suite of operational and financial applications, for every area of the hospitality enterprise, from the front desk to the back office.


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Scandic Hotels Introduces IDeaS G3 RMS Across its Estate of European HotelsScandic Hotels Introduces IDeaS G3 RMS Across its Estate of European Hotels

Thu, 27 Apr 2017 18:23:23

(image) IDeaS Revenue Solutions is pleased to announce it has expanded its long-standing partnership with Scandic Hotels with the planned implementation of IDeaS flagship G3 Revenue Management System (IDeaS G3 RMS) across its estate of more than 200 properties.


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TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the MostTrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most

Thu, 27 Apr 2017 18:22:47

(image) TrustYou, the world's largest guest feedback platform, identified the biggest drivers of positive and negative online reviews through a detailed "Impact Score" analysis of the 90 million reviews that were analyzed in 2016. When more than 95% of customers make their booking decisions based on online feedback, the ability to improve and spotlight hotels reviews is critical. Impact Scores are determined based on an algorithm that lets a hotel know which praises or complaints in a review have the greatest impact on their overall review scores, based on analysis of more than 140 categories that guests use to describe their experience.


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Now Available for Download: HeBStrategy Q2 2017 Hotel Marketing, Technology, and Trends WhitepaperNow Available for Download: HeBStrategy Q2 2017 Hotel Marketing, Technology, and Trends Whitepaper

Thu, 27 Apr 2017 18:22:02

(image) As part of its position as a hospitality industry thought leader, HeBS Digital is pleased to announce the release of the second installment in a series of HeBStrategy whitepapers for 2017. The HeBStrategy Q2 edition assesses the climate of the hospitality industry, explores creative approaches to brand loyalty and guest recognition programs, and highlights key findings hoteliers should be mindful of in auditing their hotel digital marketing strategies.


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Best Western® Hotels & Resorts Introduces BW® Baggage Bucks for Today’s TravelersBest Western® Hotels & Resorts Introduces BW® Baggage Bucks for Today’s Travelers

Thu, 27 Apr 2017 18:20:46

(image) Best Western Hotels & Resorts announced today the exciting launch of BW Baggage Bucks – a new perk alleviating from travelers the stress of checked baggage fees – making travel a little less costly and a lot more rewarding this spring season.


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Hong Kong continues to attract tourists and developers as shown by 2017 growthHong Kong continues to attract tourists and developers as shown by 2017 growth

Thu, 27 Apr 2017 17:23:03

(image) In 2014, the Chinese territory of Hong Kong was crowned the 11th most popular tourist destination in the world, boasting a total of 27.8 million visitors, apparently making it twice as popular as it's nearest competitor for the title of best tourist destination, Macau. So it's no wonder that the hospitality industry in the region continues to grow. According to TOPHOTELPROJECTS, Hong Kong currently has 22 new projects in the works, with the family-friendly Disney Explorers' Lodge recently opened, welcoming guests into its 750 rooms set within its themed surroundings. Visitors to the Lodge can lose themselves in adventure in one of the complexes exciting gardens; the South American Garden, the Polynesian Garden, the Asian Garden or the African Garden, each of which is abundant with native vegetation to its particular area.


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What the Hell is Happening in Reservations? | By Steven HerronWhat the Hell is Happening in Reservations? | By Steven Herron

Thu, 27 Apr 2017 17:18:52

(image) As an owner or general manager of an independent luxury hotel have you ever asked this question? How about recently? Although you'd love for guests to make reservations through your website, the truth is many don't, especially if you cater to the leisure crowd. These guests feel compelled to call because they are spending their money, not the company's. It makes a difference.


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AHIC 2017 reveals strong potential in the mid-market hotel sector, with supply set to match that of luxury hotels in the GCC by 2021, reports STRAHIC 2017 reveals strong potential in the mid-market hotel sector, with supply set to match that of luxury hotels in the GCC by 2021, reports STR

Thu, 27 Apr 2017 17:05:21

(image) The economy and mid-market hotel segment was identified as presenting a significant opportunity for hotel owners and operators alike at the Arabian Hotel Investment Conference 2017 (AHIC), being held at Madinat Jumeirah in Dubai from 25-27 April, 2017 and organised by Bench Events and MEED.


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Changing the definition of luxury | By Mariano FazChanging the definition of luxury | By Mariano Faz

Thu, 27 Apr 2017 16:57:56

(image) How is the concept of "luxury" perceived and what hotel brands come to mind when you hear the word "luxury"? The word carries a sense of prestige and exclusivity that only selected brands can fulfill. In today's era, this term is often overused, causing the meaning to be diluted. At the same time, as luxury becomes democratic, qualities (such as exclusivity) which had once been associated with it, have become less important to modern day customers.


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Dusit International to open new hotel in Bangkok’s renowned Chatuchak MarketDusit International to open new hotel in Bangkok’s renowned Chatuchak Market

Thu, 27 Apr 2017 12:17:14

(image) Dusit International, one of Thailand's foremost hotel and property development companies, has signed a hotel management agreement with Dhanasansombut Development Co., Ltd. to operate the first ever hotel in the heart of Bangkok's world-famous Chatuchak Market.


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Swell of investment stock bodes well for real estate in 2017Swell of investment stock bodes well for real estate in 2017

Thu, 27 Apr 2017 12:09:12

(image) Swell of investment stock bodes well for real estate in 2017Emerging from a highly tumultuous year, the first quarter of 2017 has seen the global economy perform better than many anticipated and, against this supportive economic backdrop, a pipeline of real estate investment activity has emerged. While global transaction volumes slipped slightly, standing at US$136 billion, 1 percent lower than Q1 2016, the buildup in activity is forecast to bear fruit through the rest of the year.During Q1, EMEA saw strong growth as London regained its title as most traded city. Asia Pacific volumes remained steady while investment activity in The Americas fell slightly.Our forecast for full-year 2017 remains stable at around US$650 billion but if we continue to see the same level of investor activity, we will look to upgrade this at the end of Q2


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