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Preview: Comments on: Amazon Unbox On TiVo Sucks: Spoiled Movie Night v3

Comments on: * Amazon Unbox On TiVo Sucks: Spoiled Movie Night v3



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By: Art Mellor

Sat, 22 Sep 2007 14:29:56 +0000

Strangely, my Netflix orders work every time (OK, I had one scratched disc which they replaced in a day - still faster than unbox). Granted, the sponteneity isn't the same, but you have to go to the store to buy that box of condoms in advance too. (Personally, I wouldn't use unrolling a condom as the example of ease, but that's just me.) I recommend trying netflix and getting rid of your tivo. I did and we are very happy. TV sucks anyway.



By: Rick Klau

Fri, 21 Sep 2007 23:31:53 +0000

OK, OK. You win. Amazon Unbox on a 40 gig Humax TiVo sucks. (On my 250 gig TiVo Series 3, though, it rocks.) You have a gift for finding failure modes.



By: Erik J. Heels

Fri, 21 Sep 2007 21:23:30 +0000

Abort, retry, fail. OK? Pessimistic Erik is pessimistic.



By: Amazon Unbox

Fri, 21 Sep 2007 21:22:32 +0000

Date: Fri, 21 Sep 2007 13:51:28 -0700 (PDT) From: Amazon Unbox To: "heels@alum.mit.edu" Subject: Amazon Unbox on TiVo: Unable to Download your Video Greetings from the Amazon Unbox Team! Thank you for your recent order from Amazon Unbox. Please note that we were unable to download your Unbox video to your TiVo box at this time because it does not have enough available disk space. To download your Unbox video to your TiVo box, please take the following steps: Free up disk space on your TiVo box To make space, delete programs which have been recorded in the last 48 hours or which you have set to "Keep until I delete" (look for the green dot) To make room for a 2 hour Unbox video, you should delete at least: 1 hour of programming recorded at TiVo's Best Quality setting 1 1/2 hours at the "High Quality" setting 2 hours at the "Medium Quality setting", or 4 hours at the "Basic Quality" setting Restart the download of your video from Amazon Unbox's Your Media Library Go to Your Media Library at http://www.amazon.com/library Navigate to the "Downloads" tab at the top of Your Media Library; sign-in to your Amazon.com account, if necessary From the Downloads tab, click the "Download" button next to the Unbox video you want to download Select your TiVo DVR as the download destination and click the "Download" button Your video should begin downloading to your TiVo DVR within 15 minutes Links to additional information about the Amazon Unbox on TiVo service are below for your reference. Thank you for shopping with Amazon Unbox on TiVo. ***** WHERE CAN I FIND MORE INFORMATION ABOUT Amazon Unbox on TiVo? Answers to frequently asked questions about Amazon Unbox on TiVo can be found at this URL: http://www.amazon.com/gp/help/customer/display.html?nodeId=200111510 Looking for information on how to manage your TiVo's disk space? http://customersupport.tivo.com/LaunchContent.aspx?cid=13fd3949-fae4-4f57-aa24-11e478781bd0&anchor=undefined



By: Erik J. Heels

Fri, 21 Sep 2007 21:21:16 +0000

Thankfully, Amazon has now "pushed my rental" to my TiVo. What were they doing previously? Optimistic Erik is optimistic.



By: Amazon Unbox

Fri, 21 Sep 2007 21:16:45 +0000

Date: Fri, 21 Sep 2007 13:41:07 -0700 (PDT) From: "Amazon.com Customer Service" To: "heels@alum.mit.edu" Subject: Your Amazon.com Order (#D01-2704087-0032912) Greetings from Amazon.com. I have researched your order and I see that your rental was still awaiting download from Your Media Library. I have now pushed your rental directly to your TiVo. Finding and viewing your Amazon Unbox videos is simple. You should see the title of the video you purchased listed in the Amazon Unbox folder in the "Now Playing List" on your TiVo DVR Menu. Here is a list of what the TiVo Cast Dots mean: Blue -- downloading None -- downloaded. Green -- downloaded and marked to keep. Yellow -- 48 hrs from possible deletion Yellow (bang) -- can be deleted anytime Red (flag) -- rental timer has started If you do not see your video in the “Now Playing List” or recently deleted items, please check your recording history to see if your TiVo DVR has reported an error. Press your TiVo button on your remote to go to TiVo central, go to your “To Do List,” and select “Recording History.” For video rentals, I recommend marking your videos as "Keep until this date (30 days from purchase date)." This will ensure your scheduled recordings do not remove your Amazon Unbox videos off your TiVo DVR before you are able watch them. You can also find answers to common questions on our Amazon Unbox on TiVo Frequently Asked Questions page at this webpage: http://www.amazon.com/help/unbox/tivofaq I hope this information was helpful and thank you for your interest in Amazon Unbox. Please let us know if this e-mail resolved your question: If yes, click here: http://www.amazon.com/rsvp-y?c=ayfwbwua3232043556 If not, click here: http://www.amazon.com/rsvp-n?c=ayfwbwua3232043556&q=dgo2&nc2c=1 Please note: this e-mail was sent from an address that cannot accept incoming e-mail. To contact us about an unrelated issue, please visit the Help section of our web site. Best regards, Myria N. Amazon.com Customer Service http://www.amazon.com ============================== Check your order and more: http://www.amazon.com/your-account



By: Erik J. Heels

Fri, 21 Sep 2007 21:13:44 +0000

[Note from Erik J. Heels: This email bounced and I had to resubmit it from Amazon's website.] ---snip--- Date: Fri, 21 Sep 2007 09:18:07 -0400 To: "Amazon.com Customer Service" From: "Erik J. Heels" Subject: Re: Amazon Unbox on TiVo: Unable to Download your Video (D01-2704087-0032912) Greetings, Thank you for this note. Unfortunately, it does not fix the Amazon Unbox on TiVo problem. We have a 40-hour HUMAX DVD Recorder (Model DRT400). We have zero programs tagged "keep until I delete" and only record programs at basic quality. (This is how we can get 40 hours of programming into our "40-hour" recorder. It's not 40 hours on best quality, as I'm sure you're aware. In hindsight, I should have gotten a unit with a larger hard disk. Unfortunately, this model includes a built-in DVD, and it was only available in the 40-hour model. Maybe I should upgrade the hard disk from WeaKnees.com <http://www.weaknees.com/>.) We do make extensive use of the TiVo WishList feature <http://www.tivo.com/whatistivo/tivofeatures/wishlist/index.html> to automatically record movies featuring our favorite actors. Since we rarely mark movies as "keep until I delete," new movies are constantly being added (and old ones deleted). So when we order a movie from Amazon Unbox on TiVo, we expect it to be added to the "now playing" list. Presumably, it will also be marked as "keep until I delete," but we have not be prompted to set this option (if the option exists). To be safe, before we ordered the movie, we deleted about 5 movies (10 hours or programming) from our TiVo. So it remains a mystery to me why the movie that I ordered three days ago has yet to appear on my TiVo. Please advise. Regards, Erik



By: Amazon Unbox

Fri, 21 Sep 2007 21:08:17 +0000

[Note from Erik J. Heels: In an attempt to build a threaded discussion here, I'm entering Amazon's replies to my emails as separate comments.] ---snip--- Date: Thu, 20 Sep 2007 06:02:20 -0700 (PDT) From: Amazon Unbox To: "heels@alum.mit.edu" Subject: Amazon Unbox on TiVo: Unable to Download your Video Greetings from the Amazon Unbox Team! Thank you for your recent order from Amazon Unbox. Please note that we were unable to download your Unbox video to your TiVo box at this time because it does not have enough available disk space. To download your Unbox video to your TiVo box, please take the following steps: Free up disk space on your TiVo box To make space, delete programs which have been recorded in the last 48 hours or which you have set to "Keep until I delete" (look for the green dot) To make room for a 2 hour Unbox video, you should delete at least: 1 hour of programming recorded at TiVo's Best Quality setting 1 1/2 hours at the "High Quality" setting 2 hours at the "Medium Quality setting", or 4 hours at the "Basic Quality" setting Restart the download of your video from Amazon Unbox's Your Media Library Go to Your Media Library at http://www.amazon.com/library Navigate to the "Downloads" tab at the top of Your Media Library; sign-in to your Amazon.com account, if necessary From the Downloads tab, click the "Download" button next to the Unbox video you want to download Select your TiVo DVR as the download destination and click the "Download" button Your video should begin downloading to your TiVo DVR within 15 minutes Links to additional information about the Amazon Unbox on TiVo service are below for your reference. Thank you for shopping with Amazon Unbox on TiVo. ***** WHERE CAN I FIND MORE INFORMATION ABOUT Amazon Unbox on TiVo? Answers to frequently asked questions about Amazon Unbox on TiVo can be found at this URL: http://www.amazon.com/gp/help/customer/display.html?nodeId=200111510 Looking for information on how to manage your TiVo's disk space? http://customersupport.tivo.com/LaunchContent.aspx?cid=13fd3949-fae4-4f57-aa24-11e478781bd0&anchor=undefined



By: Rick Klau

Thu, 20 Sep 2007 19:13:02 +0000

Erik - Here's what I'd recommend: try it one other time. (Maybe when you're home alone, so you're not dragging Pirjo in the middle of this!) Every time I've downloaded something from Unbox in the past 2 months, the download has started within the 15 minutes they promise. In other words, it's exactly the user experience you're looking for. I think your standards aren't unreasonably high - but I do think that expecting to set up a new service (which understandably requires some initial setup) to be a mite faster than is expected. If you'd done it as I had (and, I suspect, how most TiVo users do) - upon initial TiVo hookup/setup - then it's just part of that one-time configuration. After that, everything goes quickly.



By: Erik J. Heels

Thu, 20 Sep 2007 13:25:15 +0000

Greetings, By the way, here's the response from Amazon customer service to my complaint. Gosh, Amazon Unbox is so easy, I don't know why everyone doesn't use it!

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Regards, Erik ---snip---
Date: Wed, 19 Sep 2007 21:59:41 -0700 (PDT)
From: "Amazon.com Customer Service" 
To: "heels@alum.mit.edu" 
Subject: Your Amazon.com Order (#D01-2704087-0032912)


Hello from Amazon.com.


I'm sorry to hear your Amazon Unbox video did not download properly. 
I have checked your order, and it appears that your purchase 
completed and your video is available for download from Amazon.com.


The error you encountered typically indicates an issue with your 
TiVo DVR's connection to your home network. Although other network 
services such as TiVo to TiVo transfers, TiVo to PC media sharing, 
guide updates, and TiVo service updates may function properly, 
trying one of the network troubleshooting options below will often 
correct the problem and allow your Amazon Unbox video to download:


-- Restart the DVR (press the TiVo button on the remote to go to 
TiVo Central, select Messages & Settings; then Restart or Reset 
System; then Restart the DVR. Press THUMBS DOWN three times and 
press ENTER)
-- Unplug and plug in the wireless adapter on back of TiVo DVR, if 
applicable
-- Reboot your router and/or modem


You can start the download of your video from Your Media Library. 
Here's how: 


1. Click on the "View Your Media Library" link in Your Account or 
visit Your Media Library directly at www.amazon.com/gp/library . 
2. Click the Downloads tab at the top of the page.
3. Sign in to your account if prompted.
4. Select the desired video by clicking on the title or cover image 
depending in the view you've chosen.
5. Select the desired computer or TiVo DVR name from the RemoteLoad 
pull-down menu and click the "Download" button. The video will 
download to the device chosen.


As part of the normal operation of your TiVo service, the DVR only 
contacts TiVo once every 15 minutes to check for new programming. If 
you happen to make your purchase or re-download request on 
Amazon.com shortly after your broadband-connected DVR has contacted 
TiVo, it could take an additional 15 minutes for your TiVo to find 
and display your purchase in your TiVo menu.


I hope this information is helpful. If you continue to experience 
problems downloading Amazon Unbox videos, please contact us again.


Thank you for shopping at Amazon.com.



Please let us know if this e-mail resolved your question:


If yes, click here: 
http://www.amazon.com/rsvp-y?c=fxvwxrta3228701061
If not, click here: 
http://www.amazon.com/rsvp-n?c=fxvwxrta3228701061&q=dgo2&nc2c=1


Please note: this e-mail was sent from an address that cannot accept 
incoming e-mail. 


To contact us about an unrelated issue, please visit the Help 
section of our web site.



Best regards,


Jeff S. 
Amazon.com Customer Service
http://www.amazon.com  
============================== 
Check your order and more: http://www.amazon.com/your-account




ref_id:=hduhcrta1081230336


> Date: Thu Sep 20 03:14:06 UTC 2007
> Subject: Video: Downloading Issues
> To:  "int-digital-orders__7b5c2s@amazon.com"  int-[...]