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Pursuing excellence for library service to children



Last Build Date: Fri, 17 Nov 2017 17:32:58 +0000

 



Comment on 2018 And Life to Go: Resolutions Anyone?! by Lisa Coleman

Fri, 17 Nov 2017 17:32:58 +0000

What a great blog post! Thanks for all the ideas. Have a super day!



Comment on Championing Children’s Services: Take the Survey – Enter to a Win Prize! by Christy

Tue, 14 Nov 2017 21:19:26 +0000

Thanks, Holly, for noticing this glitch. It's fixed and ready for more responses!



Comment on Championing Children’s Services: Take the Survey – Enter to a Win Prize! by Holly

Tue, 14 Nov 2017 18:26:51 +0000

Thanks for the opportunity to participate! Question 1 isn't allowing me to check "all that apply."



Comment on Who Will Be the Next Distinguished Service Award Winner? by Christopher Brown

Fri, 10 Nov 2017 14:07:34 +0000

This is an impressive list! Carolyn Field is still highly spoken of at the Free Library and in Pennsylvania.



Comment on Pick Me! Pick Me! by Jodie Horgan

Thu, 09 Nov 2017 05:49:50 +0000

Hey Heather I know this is an old post but I was looking for bookmarks for a "staff picks" shelf at my school and I love this! I teach Youth in Custody and I am always trying to motivate kids to read. Are you able to share your bookmark template or tell me where you got it? Thanks a million and happy reading!



Comment on Get Involved with ALSC Tomorrow!: Free Webinar, and Revised Volunteer Form by Nina Lindsay

Wed, 08 Nov 2017 23:36:32 +0000

The volunteer form is now live! Dive in at: http://www.ala.org/CFApps/volunteer/form1.cfm?group=alsc



Comment on An Interview with Author Richard Torrey by R A Herman

Wed, 08 Nov 2017 21:18:27 +0000

What a thoughtful fun interview with Richard Torrey. His work is remarkable and I can't believe he drew that T-Rex when he was only three! Wow, he sure showed talent at a very young age.



Comment on Empowering Student Voice in the Library by Dave Dayanan

Tue, 07 Nov 2017 11:08:24 +0000

Books always play a great part on our children. Gadgets causes emits radiation that is harmful to our kids which book do not.



Comment on What I Wasn’t Taught in Library School: the Importance of Great Customer Service by Amanda

Tue, 07 Nov 2017 05:05:53 +0000

I haven't had a formal class setting discussing customer service, but I have had customer service training modules for a couple of job positions that were very different. However, the training modules were fairly similar to each other. I believe that is the biggest problem with current customer service training/classes. Often, the class or training module focuses on the general keys to customer service, leaning more towards teaching how to be kind and respectful of people. Yes, this is a very important aspect of customer service, but it tends to lack specific options for how one could better serve a customer in a specific situation. On the job experience is usually the default method for learning that.



Comment on What I Wasn’t Taught in Library School: the Importance of Great Customer Service by Amanda

Tue, 07 Nov 2017 04:46:42 +0000

At the very core of customer service is the golden rule: treat others how you would want to be treated. Of course, customer service always evolves, depending on the customers' needs, what services are being provided, and the relationship with the customer itself. I agree with others that say experience is the best teacher, but I think the main area where customer service classes shine is in teaching what options are available for specific situations. I'm envisioning a class that discusses both common relevant issues as well as obscure ones. It is easy to be kind, friendly, and respectful towards people, but it is not always easy to provide great customer service without proper preparedness.