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News and Alerts





 



East campus power outage (2 updates) [resolved]

Fri, 17 Nov 2017 19:13:29 +0000

Category: Unplanned outage
Some users may be experiencing network connectivity issues due to an ongoing east campus power outage. UIC Facilities Management engineers are aware of the outage and working to restore service. For questions, please contact 312-413-8080
Last updated: Saturday, November 18, 2017 - 10:33am



Network load balancer upgrade 11/16, 7pm [resolved]

Thu, 16 Nov 2017 15:39:47 +0000

Category: Planned downtime
The ACCC will be upgrading its network load balancing appliances on 11/16/2017 from 7:00 PM CST to 11:00 PM CST. The network load balancer upgrade will impact the following services: * UIC-WiFi
Last updated: Friday, November 17, 2017 - 6:38am



Internet Connectivity Maintenance 12/2

Thu, 16 Nov 2017 16:05:45 +0000

Category: News
ACCC will be updating Internet connectivity on Saturday, December 2, from 9:00am to 9:15am. Internet connectivity might be intermittent during this maintenance time frame. If you have any questions, please feel free to
Last updated: Thursday, November 16, 2017 - 4:05pm



Red.uic.edu Server Maintenance 11/23

Thu, 16 Nov 2017 15:56:33 +0000

Category: News
The servers hosting uic.edu and red.uic.edu will be undergoing a migration to a new server environment on Thursday, November 23, from 9:00pm to 11:00pm. For
Last updated: Thursday, November 16, 2017 - 3:56pm



University Hall Network Maintenance & Downtime 11/15 (1 update) [resolved]

Fri, 03 Nov 2017 10:23:51 +0000

Category: Planned downtime
ACCC will be performing hardware maintenance on the main building router in University Hall (UH) on Wednesday, November 15, from 6:30pm to 7:00pm. During this time, wired and wireless network access, and VOIP telephone service, will be
Last updated: Thursday, November 16, 2017 - 10:45am



Fire Alarm Evacuation in SELE (1 update) [resolved]

Mon, 13 Nov 2017 13:09:12 +0000

Category: Unplanned outage
Last updated: Monday, November 13, 2017 - 1:33pm



VoIP Voicemail Server Maintenance 11/8 [resolved]

Wed, 08 Nov 2017 13:02:02 +0000

Category: Planned downtime
ACCC will be performing maintenance to the VoIP voicemail (Asterisk) server on Wednesday, November 8, from 10:30pm to 11:30pm. VoIP voicemail will be unavailable during this emergency maintenance timeframe in an attempt to increase performance
Last updated: Thursday, November 9, 2017 - 6:27pm



U-Print Mobile Printing Maintenance (1 update) [resolved]

Wed, 08 Nov 2017 11:23:22 +0000

Category: Unplanned outage
U-Print mobile printing is currently experiencing technical problems that are affecting the stability of the overall U-Print service. In order to restore service for U-Print, ACCC has needed to turn off the mobile printing feature while we
Last updated: Wednesday, November 8, 2017 - 2:35pm



New Adobe Creative Cloud Agreement is now available

Wed, 08 Nov 2017 12:45:22 +0000

Category: News
The University of Illinois has renewed our Adobe Creative Cloud Agreement. Announcements concerning this will begin to go out this afternoon to departments involved in the contract renewal. General campus announcements will begin circulating in a
Last updated: Wednesday, November 8, 2017 - 12:45pm



Mobile Printing maintenance 11/5, 10pm [resolved]

Sun, 05 Nov 2017 17:32:03 +0000

Category: Planned downtime
Mobile Printing will be unavailable during maintenance on Sunday, November 5th, from approximately 10:00pm to 10:15pm. For questions, please contact
Last updated: Sunday, November 5, 2017 - 5:32pm



Service Name Change: Nessus Security and Vulnerability Scanner

Fri, 03 Nov 2017 10:29:11 +0000

Category: News
Please be advised that the “Nessus Security and Vulnerability Scanner” service is being renamed to “Network Security Vulnerability Scanner” for better clarity and will have the new support email address
Last updated: Friday, November 3, 2017 - 10:29am



East campus wireless network maintenance 11/3 (1 update) [resolved]

Thu, 02 Nov 2017 11:21:06 +0000

Category: Planned downtime
On Friday November 3rd, 2017, from 6:30am - 7:00am, network staff will perform hardware and software maintenance on the east campus wireless network. During this time, wireless access in all east campus buildings will be unavailable. Wired
Last updated: Friday, November 3, 2017 - 9:11am



CrashPlan Backup Issues

Thu, 02 Nov 2017 17:41:55 +0000

Category: News
Some users may be experiencing longer than normal sync times with CrashPlan Backups. CrashPlan engineers are aware of these issues and are working to resolve them. For questions, please contact
Last updated: Thursday, November 2, 2017 - 5:41pm



Announcing SABER: Open-Access Computational Cluster

Mon, 30 Oct 2017 10:35:53 +0000

Category: News
We are glad to announce that UIC’s first open-access computational cluster, SABER, is now available. If you are experiencing computational, data storage or networking bottlenecks on traditional user/lab workstations
Last updated: Monday, October 30, 2017 - 10:35am



Upgrading Router Hardware 11/9

Thu, 26 Oct 2017 14:54:18 +0000

Category: News
ACCC will be upgrading router hardware on Thursday, November 9, at 8:00am. There is no expected downtime during this upgrade. If you have any questions, please feel free to contact us
Last updated: Thursday, October 26, 2017 - 2:54pm



Network Connectivity Issues in UH (2 updates) [resolved]

Wed, 25 Oct 2017 17:41:58 +0000

Category: Unplanned outage
Some users may be experiencing network connectivity issues in University Hall. We are investigating these issues and are working to restore service. For questions, please contact 312-413-8080, option 2. For additional information and updates
Last updated: Wednesday, October 25, 2017 - 7:33pm



AITS midPoint upgrade 9/16 (2 updates)

Thu, 07 Sep 2017 14:46:24 +0000

Category: News
IAM services will be down for an AITS server upgrade 8:00am to 12:00pm on Saturday, September 16. This outage will impact the following ACCC applications and websites: * UIC NetID
Last updated: Thursday, October 19, 2017 - 3:14pm



UIC Email Migrating to Exchange Online by 12/15

Tue, 17 Oct 2017 09:13:36 +0000

Category: News
Dear Colleagues, You are receiving this message because we are migrating UIC email to Exchange Online by December 15, 2017. Most college/unit IT teams have already begun the process of migrating, and it is the responsibility of these
Last updated: Tuesday, October 17, 2017 - 9:13am



Fire Alarm Evacuation in SELE (1 update) [resolved]

Tue, 10 Oct 2017 12:01:31 +0000

Category: Unplanned outage
ACCC staff in SELE
Last updated: Tuesday, October 10, 2017 - 12:15pm



ADSM-2 Server Maintenance 10/8 (1 update) [resolved]

Fri, 06 Oct 2017 10:05:35 +0000

Category: Planned downtime
ACCC will be performing maintenance on the ADSM-2 backup server on Sunday, October 8, from 12:00pm to 10:00pm. ADSM-2 will not be able to run backups or restores during this maintenance time period. However, all previously backed-up data will
Last updated: Saturday, October 7, 2017 - 2:11pm



Firewall Software Upgrade 9/23 & 9/30 [Postponed until 9/30 & 10/7] (3 updates)

Fri, 22 Sep 2017 09:40:58 +0000

Category: News
ACCC will be upgrading firewall software in two groupings. Service disruption should be less than a minute per firewall upgrade. Saturday, September 23, from 9:00am to 12:00pm
Last updated: Saturday, October 7, 2017 - 10:12am



AITS Server Maintenance 10/1

Fri, 29 Sep 2017 10:17:23 +0000

Category: News
Please note AITS server maintenance Sunday 10/1 from 6:00 AM to 6:00
Last updated: Friday, September 29, 2017 - 10:17am



Network incident on Friday 9/22 (3 updates) [resolved]

Fri, 22 Sep 2017 09:55:50 +0000

Category: Unplanned outage
On 9/22/17 we experienced a failure in our west data center that caused a brief outage on the west side of campus. One of our routers went down at 9:05am. ACCC Network services team is on site investigating and working to fully restore
Last updated: Saturday, September 23, 2017 - 7:23pm



Network incident on Tuesday 9/19

Thu, 21 Sep 2017 15:44:30 +0000

Category: News
On 9/19/17 we experienced a failure in our west data center that caused a brief outage on the west side of campus. One of our routers went down at 3:34:09pm and was back up at 3:39:50pm. The firewall converted and was back up at
Last updated: Thursday, September 21, 2017 - 3:44pm



Blackboard Responding Slowly (2 updates) [resolved]

Tue, 19 Sep 2017 09:08:22 +0000

Category: Unplanned outage
The Blackboard learning management system is currently experiencing slow response times, leading to difficulties submitting assignments and completing other activities in the system. Closing your browser and reopening may help resolve the issue
Last updated: Tuesday, September 19, 2017 - 12:50pm