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News and Alerts





 



Save your Lecture Captures before deletion on May 19

Thu, 19 Apr 2018 12:44:24 +0000

Category: News
All UIC lecture captures are saved in the Echo360 lecture capture system for four years. All captures recorded before May 19, 2014 will be permanently deleted from the Echo360 system on May 19, 2018. If you would like
Last updated: Thursday, April 19, 2018 - 12:44pm



Network Firewall Maintenance

Thu, 12 Apr 2018 17:25:26 +0000

Category: News
ACCC will be performing maintenance to ACCC Firewalls during the following dates and times: - 4/26 at 7pm - 4/30 at 7pm - 5/02 at 7pm - 5/19 (during the ACCC scheduled
Last updated: Thursday, April 12, 2018 - 5:25pm



Digital Signage Upgrade 5/3

Thu, 12 Apr 2018 17:23:40 +0000

Category: News
ACCC will be updating the digital signage service (Industry Weapon Command Center) to CommandCenterHD 17.1.007 on Thursday, May 3, from 5:00pm to 5:30pm. There is no expected downtime for digital signs. However, no new content will be able to be
Last updated: Thursday, April 12, 2018 - 5:23pm



Blackboard Collaborate web conferencing issues (1 update) [resolved]

Wed, 11 Apr 2018 11:50:31 +0000

Category: Unplanned outage
Some users may be experiencing issues with Blackboard Collaborate web conferencing. ACCC is working with Blackboard, Inc to restore service. For questions, please contact LTS@uic.edu or 312-413-0003, option 1
Last updated: Wednesday, April 11, 2018 - 12:37pm



Delays in printing when using print.uic.edu (1 update) [resolved]

Mon, 09 Apr 2018 12:44:25 +0000

Category: Unplanned outage
Some users may experience delays in printing when using print.uic.edu. We are investigating and working to resolve the problem. In the meantime we suggest using an ACCC lab computer to send print jobs to the Pharos U-Print
Last updated: Monday, April 9, 2018 - 5:26pm



ADSM-2 Backup Server Maintenance (1 update) [resolved]

Thu, 22 Mar 2018 14:59:33 +0000

Category: Planned downtime
ACCC will be updating the ADSM-2 server on Monday, March 26 from 1:00PM to 5:00PM, and on Friday, March 30 from 1:00PM to 5:00PM. You can tell which ADSM server you are assigned to on your daily backup results email, or
Last updated: Monday, April 2, 2018 - 12:46pm



Phone call issues [resolved]

Thu, 29 Mar 2018 09:45:50 +0000

Category: Unplanned outage
Some T-Mobile users may have experienced issues making and receiving analog (Centrex) and network (VoIP) phone calls earlier this morning. ACCC was in contact with AT&T and has confirmed the issue was resolved by 9:15 AM. For questions
Last updated: Thursday, March 29, 2018 - 9:45am



Hospital Network Maintenance (1 update) [resolved]

Mon, 26 Mar 2018 18:56:19 +0000

Category: Unplanned outage
Due to continuing network connectivity issues, Hospital IS and ACCC Networks staff will be performing emergency Hospital network maintenance work starting at 7pm tonight. Downtime should be minimal, but we reserve a one hour window for
Last updated: Monday, March 26, 2018 - 8:06pm



ACCC Maintenance Window Planned Downtime Schedule 3/24-3/25 [resolved]

Mon, 19 Mar 2018 12:57:06 +0000

Category: Planned downtime
Please note that ACCC’s next quarterly maintenance window is from Friday, March 23rd at 6:00pm through Sunday, March 25th at 6:00pm. ACCC maintenance windows are scheduled to have the least impact on UIC operations, and downtime for services
Last updated: Monday, March 26, 2018 - 1:39pm



Lynda Site Maintenance 3/22 [resolved]

Thu, 15 Mar 2018 19:45:48 +0000

Category: Planned downtime
On Thursday, March 22nd, Lynda.com engineers will perform site maintenance on the Lynda.com database to improve performance. The website will be down for a maximum of one hour between the hours of 11:00pm and 2:00am CT. If you encounter any
Last updated: Friday, March 23, 2018 - 1:53pm



Lecture Capture (Echo360) Issues (1 update) [resolved]

Tue, 20 Mar 2018 11:02:36 +0000

Category: Unplanned outage
Some users may be experiencing issues with Lecture Capture (Echo360). We are investigating these issues and are working to restore service. For questions, please contact consult@uic.edu or 312-413-0003
Last updated: Tuesday, March 20, 2018 - 11:44am



Lecture Capture (Echo360) Issues (1 update) [resolved]

Tue, 20 Mar 2018 09:45:45 +0000

Category: Unplanned outage
Some users may be experiencing issues with Lecture Capture (Echo360). We are investigating these issues and are working to restore service. For questions, please contact consult@uic.edu or 312-413-0003
Last updated: Tuesday, March 20, 2018 - 10:09am



Moving Hospital Network Connections 3/14 (1 update) [resolved]

Thu, 01 Mar 2018 14:45:03 +0000

Category: Planned downtime
ACCC will be moving Hospital network connections to faster connections on Wednesday, March 14, from 12:01am to 1:00am. During the scheduled window the Hospital connectivity will be impacted. We apologize for the inconvenience. If you
Last updated: Friday, March 16, 2018 - 10:37am



ACCC Maintenance Window Reminder 3/24-3/25

Tue, 13 Mar 2018 21:15:18 +0000

Category: News
Please note the weekend of March 24th/25th is the quarterly ACCC maintenance window. During the quarterly ACCC maintenance windows downtime for services is kept to a minimum. However, in certain instances services may be unavailable for extended
Last updated: Tuesday, March 13, 2018 - 9:15pm



Blackboard SafeAssign Maintenance 3/8 [resolved]

Thu, 01 Mar 2018 14:43:47 +0000

Category: Planned downtime
Blackboard will be performing maintenance on the Blackboard SafeAssign servers Thursday, March 8, from 2:00am to 8:00am. During this time, SafeAssign will be unavailable to accept papers and any student submissions made during this period will
Last updated: Friday, March 9, 2018 - 1:58pm



Annual UPS and Batteries Maintenance 3/12-3/14

Fri, 09 Mar 2018 11:48:27 +0000

Category: News
ACCC will be conducting routine preventative maintenance on our Uninterruptible Power Supply system (UPS) on Monday, Tuesday, and Wednesday, March 12-14, from 6:00pm to 8:00pm. Service disruptions are not expected. If
Last updated: Friday, March 9, 2018 - 11:48am



Qualtrics SSO Configuration Update 3/9

Thu, 08 Mar 2018 17:09:06 +0000

Category: News
Qualtrics will be upgrading the SSO configuration for UIC on Friday 3/9. This change will allow users to access additional security features and to take advantage of the new Qualtrics Community. No service interruption is
Last updated: Thursday, March 8, 2018 - 5:09pm



Remove Non-Deliverable AD Accounts Email Addresses 3/15

Thu, 08 Mar 2018 17:06:54 +0000

Category: News
ACCC will be removing email addresses from the Exchange Global Address Book for any emails without an Active Directory (AD) deliverable email address on Thursday, March 15, at 11:30am. If you have any questions, please
Last updated: Thursday, March 8, 2018 - 5:06pm



Phone Conferencing System Retired 3/2

Tue, 27 Feb 2018 08:49:55 +0000

Category: News
ACCC is retiring the current Phone Conferencing system. Phone conference lines will not be available for request after Friday, March 2, 2018. The Conferencing service has been updated to provide not only audio, but video
Last updated: Tuesday, February 27, 2018 - 8:49am



Network Equipment Upgrade 2/23

Thu, 22 Feb 2018 15:02:40 +0000

Category: News
ACCC will be upgrading equipment for an ISP (Internet Service Provider) connection on Friday, February 23, from 6:00pm to 7:00pm. During the scheduled window, there will be some slight disruption to Internet service, including the Research Network
Last updated: Thursday, February 22, 2018 - 3:02pm



CrashPlan Client Upgrade 3/1

Thu, 15 Feb 2018 14:51:25 +0000

Category: News
ACCC will be upgrading the CrashPlan server to version 6.5 on Thursday, March 1, from 11:00pm to 11:45pm. Backups for current users will continue to run and be unaffected during this time. However, no new users will be able to be added during the
Last updated: Thursday, February 15, 2018 - 2:51pm



Blackboard Datacenter Maintenance 3/2

Thu, 15 Feb 2018 14:50:14 +0000

Category: News
Blackboard will be performing maintenance on the Blackboard servers Friday, March 2, from 11:00pm to Saturday, March 3, at 3:00am. Please be aware that service interruptions are possible during this maintenance time
Last updated: Thursday, February 15, 2018 - 2:50pm



Blackboard Datacenter Maintenance 2/16

Thu, 08 Feb 2018 14:37:58 +0000

Category: News
Blackboard will be performing maintenance on the Blackboard servers Friday, February 16, from 1:00am to 5:00am. There is no expected downtime during this time period, but please be aware that interruptions are possible
Last updated: Thursday, February 8, 2018 - 2:37pm



Virtual Server Maintenance 2/16

Thu, 01 Feb 2018 15:02:57 +0000

Category: News
ACCC will be performing maintenance on the Virtual Server environment on Friday, February 16, from 8:00pm to 9:00pm. This maintenance will result in increasing speed, bandwidth, and also reducing latency. There is no expected downtime with this
Last updated: Thursday, February 1, 2018 - 3:02pm



Blackboard Maintenance 2/2

Thu, 01 Feb 2018 14:58:19 +0000

Category: News
Blackboard will be performing maintenance on the Blackboard servers Friday, February 2, from 2:00am to 6:00am. There is no expected downtime during this time period, but please be aware that interruptions are possible
Last updated: Thursday, February 1, 2018 - 2:58pm