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Comments on A Bunch of Hot Air: Free-market Failure





Updated: 2014-10-16T18:19:23.703-07:00

 



Framer,I bumped up from the person who answered th...

2007-08-06T13:02:00.000-07:00

Framer,

I bumped up from the person who answered the phone to an actual underwriter, so the info about possibly not "being eligible" or whatever term was used came from someone who actually signs off on these things.

I may end up going to a 3rd party broker -- that's a good suggestion actually, one I will keep in mind if it becomes necessary. Thanks for mentioning it. If it comes to it I will drop you an email.

The original point would still remain, however - it shouldn't be necessary to jump through such hoops. The incentives all point in the wrong direction.



Sirocco,There is a lot of political stuff that we ...

2007-08-06T12:14:00.000-07:00

Sirocco,

There is a lot of political stuff that we could go into here, but I think we need to instead speak to the rule that you, as a technical guy, should be very familiar with.

When a matter is important, or the answers you get infuriating, NEVER trust front line support!

I would suspect that the person that you spoke with knows little about the actual details of what you discussed with him. In my case, I have a wife who has spent several years working as an office assistant in a medical setting so she can sniff this type of incompetence out right away. Others may not have this resource.

I would:

1. Call back and get another agent.

2. Ask to speak to a supervisor.

3. Use a third party broker to handle this for you. There are several in Tucson, and if you need some names, let me know.

Yeah it is terrible that HMOs often have untrained workers fielding calls. I wouldn't suspect that this would improve much if government took over, however.