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Last Build Date: 08 Dec 2016 06:04:50 -0800

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UCCX and Office365 integration document

07 Dec 2016 22:57:37 -0800

Newly published..FYI https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express-1151/200882-UCCX-Integration-wi



ContactView for UCCX

06 Dec 2016 12:05:07 -0800

Friends and Colleagues, It's been a while since I last posted an update on the visualization software I've been developing for UCCX, some of you may



CAD vs Finesse Differences

02 Dec 2016 06:47:35 -0800

Is there a summary or matrix that shows the feature differences between CAD and Finesse that would be on UCCX 10.6x? I have seen threads mentioning so



TP Room Endpoints - Name and Number on TV Display

01 Dec 2016 10:27:53 -0800

Hi All, I am wondering if anyone has solved a certain problem for endpoints which are registered to CUCM. You know how the system will show a name f



Cisco Unity Data Dump Auto-config

01 Dec 2016 05:07:23 -0800

Does anyone know if the Cisco UDD program from UnityTools has any way it can be programmed to automatically add new users to the file? It's been set u



Call Recording with CUCM9.1

01 Dec 2016 03:24:52 -0800

Hi guys, I never did that, so that´s why i am asking for all entire list here. Is it possible to record calls over WAN using CUCM? Today, my scenar



Cisco Webex Meetings Server Error 23

30 Nov 2016 17:01:03 -0800

Hi All, I'm having a little problem with Cisco Webex Meeting Server a.k.a CWMS. Version of my CWMS is 2.7 so that is the latest version. Everytime a



UCCX Finesse and Service-now integration

30 Nov 2016 10:48:36 -0800

My team is investigating the integration between Cisco Finesse and Service-Now. The Service-Now Support Forums offer no insight for Cisco UCCX integr



Dialed Number Analyzer and Calling/Called Transformations

30 Nov 2016 06:30:48 -0800

Remind me, customer has CUCM 9.1. I am thinking Calling and Called Party Transformations won't show in Dialed Number Analyzer. That version 10.5 or hi



Does CCX enforce licensing?

29 Nov 2016 06:24:45 -0800

I was curious about this, I know QM enforces licensing by not letting you toggle in users for licensing, and I know CUCM and Unity enforce licensing t