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Last Build Date: 22 Feb 2017 22:15:38 -0800

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Assets with 'dynamic' titles

21 Feb 2017 12:03:10 -0800

Hey, I'm wanting to use Assets to track, well, our assets. But I'll be tracking hard drives and a few other components as well which don't have a spe



RT 4 on Amazon EC2

21 Feb 2017 11:11:06 -0800

Hi, I have restored a production instance of RT to an Amazon EC2 t2.small virtual machine. It has 2 Gig of RAM. I can’t get Apache with Mod_FCGI t



How to allow user to modify his email address in RT

19 Feb 2017 23:10:16 -0800

Hi, I am using RT4 for ticketing system . How to allow a user to change his own mail ID. For admin user there is a menu * Logged In as root ---> S



The default queue via RT

19 Feb 2017 12:19:51 -0800

Hello All, Is it possible to change the email from address (e.g. The default queue via RT)? I found how to change the email text (templates) bu



Installion error RT-Extension-QuickCalls

17 Feb 2017 20:45:47 -0800

Hi trying to install the RT-Extension-QuickCalls plugin, please see the below output error. $ perl Makefile.PL Cannot determine perl version info fr



Malformed multipart POST

17 Feb 2017 10:25:17 -0800

Server: Ubuntu 14.04LTS running latest patches from Ubuntu, RT 4.4.1 Has anyone seen this happen to them recently? [Fri Feb 17 13:07:09.936850 2017]



[rt-announce] RT mailing lists moving over to new community forum

16 Feb 2017 08:40:04 -0800

Hello! The various RT and RTIR mailing lists have been a great resource for help and discussion since March 2000 (wow!). Today we're excited to annou



How to customize AssetSearchFields

15 Feb 2017 07:29:20 -0800

Hello All, I try to customize the Option AssetSearchFields in the RT_SiteConfig.pm. The standard config ist: Set($AssetSearchFields, { i



Re: Pre-configure users "RT At A Glance" with specific

15 Feb 2017 06:54:26 -0800

I've re-evaluated my permissions inside RT related to this issue and I think I have a solution/work around. If I grant ShowTicket globally, users are



Re: Fwd: Using getting stuck when choosing new Custom Lifecycle

14 Feb 2017 06:14:54 -0800

In my own custom lifecycle, I have one hyphenated status ("in-use"). I don't remember why (perhaps this is the reason), but I have it in quotation ma