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Request Tracker | Users

Mailing List Archive by Gossamer Threads

Last Build Date: 26 Oct 2016 21:47:11 -0800

Copyright: (c) Gossamer Threads Inc. All rights reserved.

Template snippet causes template to silently fail

26 Oct 2016 14:29:26 -0800

Hi all, The way our company uses RT, there's no need to distinguish between comments and replies, and users may use either one without realizing the d

Secondary Approvals

26 Oct 2016 12:45:43 -0800

Hello List! I am setting up a new queue for our Hiring Team. They need approvals setup. First is HR approval with range for the position. Then the

Articles in 4.4.1, Issues with search and text showing up in comments.

26 Oct 2016 12:43:27 -0800

Having an issue while setting up articles in RT 4.4.1. I have made the following RT_SiteConfig changes: #Set Articles Set($ArticleOnTicketCreate, 1);

error when using custom template

26 Oct 2016 12:15:22 -0800

Hello list, I'm starting to test a custom template. When RT tries to use it, I see an error appear in the system log: Use of uninitialized value in s

applying script to single queue

26 Oct 2016 09:51:59 -0800

Hello list, After everything I've learned about RT, I feel like I should know this without even having to think about it, but I don't. How do I apply


26 Oct 2016 00:17:05 -0800

/*Greetings Community:*/ Past 3:00 AM EST here in Toronto and this learning exercise is just too darn addictive! I've already been digging deep ins

Randomizing / Masking Ticket Numbers / or Intelligently concatenating multiple numbers as ticket number.

25 Oct 2016 16:51:56 -0800

Thank you for your detailed response Jeff. Thinking out of the box, a Random Number is not necessary if we can mask it from email responses. In my

Seeing this error in the log

25 Oct 2016 14:17:07 -0800

Hello list, Every so often, and seemingly randomly, I see this error in /var/log/messages just as the FCGI server stops working: Oct 25 13:43:07 RTSe

Difficulty of turning one-time CC into full CC?

25 Oct 2016 11:55:32 -0800

All, People at work are wanting me to modify RT so that the one-time CC options on ticket replies are instead full CCs. That is, anyone added there is

"Hidden" tickets suddenly appear

25 Oct 2016 09:00:36 -0800

RT 4.2.13 backed by PostgreSQL, though I feel like we've been experiencing the following for many versions. I've been suspect for quite some time, bu