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Request Tracker | Users

Mailing List Archive by Gossamer Threads

Last Build Date: 29 Sep 2016 03:48:20 -0800

Copyright: (c) Gossamer Threads Inc. All rights reserved.

Simplifying update history view for tickets?

28 Sep 2016 13:55:03 -0800

Hello all, The last major complaint, at least for now, that users are giving me is regarding the ticket view. They want to know if I can modify it in

Fine-tuning user rights for queue access

28 Sep 2016 07:45:19 -0800

Hi all, I'm getting more comfortable with global versus group rights, and system groups versus created groups. However, there's an odd thing happening

All privileged users have full admin rights?

27 Sep 2016 11:01:06 -0800

Hi all, Thanks to Matt, I found the privileges lists for the "privileged" group. Nothing was checked, so I added a couple rights I want everyone to ha

Postgresql 4.4.1 slow queries?

27 Sep 2016 00:52:52 -0800

Hi, After upgrading to version 4.4.1 i have noticed that the SQL-queries takes significant longer time to produce a result, on average on my system,

Where is the 'privileged' group?

26 Sep 2016 14:08:22 -0800

Hello again, I created a user, and he reported later that he'd added himself to the admin group. I was going to do that anyway, but I'm concerned that

Some users getting CSRF warnings when creating tickets?

26 Sep 2016 13:07:16 -0800

Hi all, We're starting to have more people test RT now. Oddly, the two who just started trying it out get CSRF warnings when they try to make or updat

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26 Sep 2016 10:09:38 -0800

Hello, Is there a way to add a reminder on the SelfService Page? ie before submitting did you do X? Brian Dunbar Service Desk Manager VON Canada 21

Pushing Tickets in queue the "pusher" is not a member of?

26 Sep 2016 09:02:53 -0800

Hello there, I'm using RT 4.2.8. I'm having several queues for several departments. Now, tickets have to be pushed into other queues where then the


26 Sep 2016 06:28:50 -0800

Hi all Have searched tons about Fetchmail/o365 but to no avail, we are migrating to Office 365 but still have the exchange on-premise for RT to work.

Change status to open when user respond to a ticket.

26 Sep 2016 05:46:25 -0800

Hi, I need to change ticket status to open when anybody respond to a ticket by email or web UI and when the ticket is in a specific status. This i