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Request Tracker | Users

Mailing List Archive by Gossamer Threads

Last Build Date: 22 Apr 2018 22:17:27 -0800

Copyright: (c) Gossamer Threads Inc. All rights reserved.

New Forum Now Live!

09 Mar 2017 13:39:32 -0800

Hello all, The new forum is now live at ! If you are on this list, you already have an account based on your subscr

Reload Config on the fly

06 Mar 2017 23:38:44 -0800

Hello, I'm using 4.4.0, and i've edited Admin/CustomField to allow choosing the CustomFieldGrouping. I'm guessing that at some point the grouping wi

Display of child/dependent tickets in search results

06 Mar 2017 09:52:02 -0800

When a ticket that has child or dependent tickets is displayed, any child/dependent tickets that are resolved are shown at struck through. In search

unrecognized roll option "nocreateuser"

06 Mar 2017 08:31:42 -0800

I'm trying to install rt on a RHEL7 system, and have apache2, perl 5.24.1 and postgresql-9.5.6 installed. When I try to run make initialize-database,

All of a sudden: Odd number of elements

06 Mar 2017 00:52:53 -0800

Hello there, I'm running RT 4.2.8 (deb-pakets) on a Jessie Debian. RT runs without problems since long time. Now, all of a sudden, the cronjob which

Automatically set status for all email updates

04 Mar 2017 20:33:07 -0800

A majority of our end users update their tickets via email. Is there a way I can have the ticket status change to specific value ("researching") anyti

Default Value for User Custom Fields

02 Mar 2017 11:46:45 -0800

Hi RT Folks, Am i missing something? I see no option to select a "default value" for "select one value" type custom fields if they are of lookuptype

Reminder: RT mailing lists moving over to new community forum

02 Mar 2017 11:01:51 -0800

Hello RT users, This is a reminder about the upcoming conversion of the RT community mailing lists to a Discourse forum. If you missed it, you can r

How email CC's are implemented

02 Mar 2017 09:30:28 -0800

Using RT 4.2. Our experience sending ad hoc CC's entered on the fly is that the Requestor's do not see evidence of the CC's in their version of that e

Automatted parsing of mails entering an RT queue

02 Mar 2017 00:35:26 -0800

Hi all, we've been using RT for almost 15 years now with great success, but our growing company needs a little more automation now. As we are a hosti