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Request Tracker | Users

Mailing List Archive by Gossamer Threads

Last Build Date: 22 Jan 2017 08:36:26 -0800

Copyright: (c) Gossamer Threads Inc. All rights reserved.

Tickets sent encrypted via SMIME don't store user attachments at creation

21 Jan 2017 12:00:14 -0800

Hi all. I have 4.4.1 installed on a latest rev centos 6 box. We utilize smime to encrypt emails to our users, and that has been working just fine. The

RT Bounces

19 Jan 2017 20:33:50 -0800

Hello, I have searched through the list archives, and read a ton of posts regarding bounces but have not been able narrow down what issue I am having

Abort ticket creation On Create

19 Jan 2017 11:17:45 -0800

How do I have RT cancel or abort the creation of new tickets? I have RT set to create tickets when it gets emails from another ticketing system. I o

MySQL backups of RT 4.4.1 truncated

18 Jan 2017 05:54:57 -0800

I'm currently running RT 4.4.1 on Ubuntu 14.04 LTS with MySQL 5.6 on Windows Server 2012. Recently, we enabled full-text indexing in native MySQL & ev

REST-API crashes on history of long ticket with long format

17 Jan 2017 01:23:05 -0800

Hi everyone, I have a ticket with a long history and many merges, but it shows fine under /rt/Ticket/History.html?id=$ID. RT also gives me its histor

Limiting rt-crontool notifications to every n days?

16 Jan 2017 06:18:01 -0800

Hi all, RT is sending out notifications for old tickets just like we want it to. If a ticket hasn't been updated in seven days and the status is open

When replying to a new ticket a new ticket get created

14 Jan 2017 14:10:22 -0800

Hello, Somehow i get the auto reply ticket that the customer receive. And then when i reply to the ticket it creates a new ticket, whats wrong?

TicketSQL -- how to search for a member of a group?

13 Jan 2017 12:07:07 -0800

My question touches on some issues that are similar to "Search for open tickets last updated by requestor" ( I ha

Permissions for Queue Admins

13 Jan 2017 10:25:36 -0800

Hi, Our RT installation has recently had a large influx of new queues and groups, and I'd like to delegate some of the day-to-day maintenance of thin

queue change still triggers old queue's scrips

13 Jan 2017 06:34:43 -0800

Hi List, I hope you can help me on this topic since the online documentation won't me bring any further. So in order to deal with our spam I've done