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Last Build Date: 22 Feb 2017 16:03:57 -0800

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RT mailing lists moving over to new community forum

16 Feb 2017 08:40:04 -0800

Hello! The various RT and RTIR mailing lists have been a great resource for help and discussion since March 2000 (wow!). Today we're excited to annou



Paris Request Tracker Training this April!

09 Feb 2017 07:15:36 -0800

Hello! We're very pleased to announce our first 2017 Request Tracker training! We'll be in Paris from April 24-26, 2017. To read more about what each



Request Tracker Training in LA, Update!

03 Nov 2016 10:38:34 -0800

Join us for our first 2017 RT training, in Los Angeles! We'll be there January 9-11. The first two days are our comprehensive training, and the third



Announcing End Of Life for Request Tracker 4.0 Series

08 Sep 2016 08:31:57 -0800

Hello! Request Tracker 4.0, originally released in April of 2011, will reach end of life on February 15, 2017. After that date, Best Practical will n



Training update: Moving LA and announcing Boston!

18 Aug 2016 08:32:13 -0800

Due to multiple requests, we are moving the LA training to Q1 2017. While there was heavy interest many folks said they couldn't swing our original da



Request Tracker Training, Coming to LA in September!

04 Aug 2016 07:49:10 -0800

Come one, come all to Request Tracker Training in beautiful Los Angeles! We’ll be there September 12-14! Day one focuses on the usage of RT fo



RT for Incident Response 4.0.0 released

20 Jul 2016 10:18:51 -0800

RTIR 4.0.0 - 2016-07-20 ======================= We're very excited to announce the availability of RTIR 4.0.0: the first release for the next major v



RT 4.4.1 released

20 Jul 2016 10:15:00 -0800

RT 4.4.1 -- 2016-07-20 ====================== We're pleased to announce the availability of RT 4.4.1. This release addresses several bugs in RT 4.4.0



RT 4.2.13 released

20 Jul 2016 10:12:03 -0800

RT 4.2.13 -- 2016-07-20 ======================= We're pleased to announce the availability of RT 4.2.13. This release is a bugfix release; most notab



RT Wiki Move Complete

14 Jul 2016 07:14:19 -0800

Hello RT Users, As mentioned previously [1], we've been working on moving the RT community wiki from Wikia (The Home of Fandom) to a stand-alone Me