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Preview: VoIP Watch

VoIPWatch



My thoughts on The Internet of Everything Technology, Travel Tech, Voice Over IP, Internet Based Communications and Video.



Published: 2017-04-26T07:09:43-07:00

 



Customer Service Needs to Be Local

2017-04-26T07:09:43-07:00

Maybe Donald Trump is right about bringing jobs back home. Let me compare two experiences I recently had with British Air under the exact same scenario. My flight to Marseille from LAX was on two separate record locators. In the past all that took to correct was a call to BA's executive club desk and as they were both Avios tickets, the club could cancel out the continuation segment, put the miles back in my account, then reapply them to my already existing reservation and everything was on one record. They used to also do this all for free. When...



Almost Half of Travelers Want VoIP on Airplanes (In Asia/Pacific)

2017-04-17T20:22:35-07:00

This is one of the most controversial tech subjects I know of. VoIP on airplanes. A recent survey in the APAC region shows that 42 percent of the travelers there would like to see VoIP calling allowed in-flight. That's 2 out of every five traveler who want to be able to make a call from the air. As someone old enough to remember when Airfone was found in the seatbacks of domestic airplanes here in the USA I really don't see what the hubbub is all about. As long as people use what is known as "public voice" and keep...



Accor Hotels Blocking Skype, Thankfully There's Dialpad

2017-04-13T22:42:42-07:00

This week I've stayed in three Accor brand hotels, a Mercure and two Ibis Styles. Granted they are not my usual type of accommodations, but when it comes to traveling along the wine route for Decouvertes du Rhone, they are conveniently located and value priced. What they don't have though is functioning Wi-Fi and never really have. For years I was challenged by their blocking of the ports to allow use of anything but WebMail to the point of creating a Google Apps domain back in 2007. Then it became harder to also use Microsoft Exchange which led to a...