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Preview: Comments on Out of the Jungle: Westlaw Next

Comments on Out of the Jungle: Westlaw Next





Updated: 2018-04-09T13:42:03.329-04:00

 



I contacted Westlaw to consider signing up for an ...

2010-10-27T21:41:33.467-04:00

I contacted Westlaw to consider signing up for an account and was very unhappy with the experience.

I was first told that WL has come out with something called "WestlawNext." Using an internet-conferencing program, a Westlaw rep was able to give me a good presentation of the features, although the features themselves were a bit too computer-geeky for my taste.

Anyway, when the rep finally told me about the pricing, she gave me one price, and then told me that there was a special price that was good only for the current month. That basically ended my interest in Westlaw, as I didn't enjoy the feeling that I was being treated as a sucker who would fall for such a high-pressure sales gimmick. I had a fairly lengthy discussion with the sales rep about my objection, although I was perfectly polite, as was the sales rep.

The very next day I received an email from this rep, from which I quote:

"I have talked extensively with my boss about earning your business.

"This pricing is especially created and designed by my manager, Jonathan – but he has asked for a time frame of Thursday by 3PM CST.

"I have explained our previous conversation that you do not take kindly to sales tactics or games and that these are not my ways of selling either!!!

"With that being said – he's the bad guy in this – but he is really offering you a great deal for a lot less to earn your business this month.

"Because this is a final notice I personally want to offer you some free books ($1600 in value) of your choice (95% of our books I can offer you) and postpone your 1st month WestlawNext billing to end of December."

Apparently, Westlaw thought it would be better to double-down on the nonsense rather than deal with me straight. This was an insult to my intelligence, but was all the more irritating after I made a point to tell the rep that I didn't like gimmicky sales tactics.



They're saying this was a problem with the par...

2010-03-18T14:12:19.942-04:00

They're saying this was a problem with the particular database and they are putting in a report on it. I've tried a similar search in another database and did not have the same problem.



I just ran a boolean search with a date restricter...

2010-03-18T12:04:42.415-04:00

I just ran a boolean search with a date restricter. It ignored my date restricter and pulled up 17 documents that did not have one of the required terms. I'm on lengthy hold listening to new-age-pop while a reference attorney "talks to a colleague."