The Tom Peters Weblog: Success Tips

Discover Network

2011-09-14T08:42:25-05:00

We used to call them "credit card companies." But the likes of Discover Network (and its rivals) now offer a...

Little BIG ThingsWays to Pursue Excellence #165: Boss as "Helper."

2010-03-24T06:50:46-05:00

Bosses exist to "help." Period. Check your calendar. Right now. What have been your EXPLICIT "helping" activities today?...

Little BIG ThingsWays to Pursue Excellence #166: Employee as "Client."

2010-03-24T06:50:34-05:00

Your employees are your "Clients." Duh! Use the word!...

Little BIG ThingsWays to Pursue Excellence #167: Become a Student of "Helping." Become a "Professional" Helper.

2010-03-24T06:45:13-05:00

"Helping" is NOT (!!!) a "seat of the pants" activity. Study it. Practice it. Master it....

Little BIG ThingsWays to Pursue Excellence #164: Priscilla-ism.

2010-03-22T11:23:18-05:00

Understand the Power of Priscilla-ism. Accept no less than Priscillas in any customer-facing job. Follow the Container Store axiom and...

Success Tip #176:

2009-06-29T12:10:14-05:00

Skip the Trashtalk! Sure you're pissed off that the folks who will be the BENEFICIARIES (!!) of your Magnificent Work...

100 Ways to Succeed #175:

2009-06-17T07:04:40-05:00

Stop! In preparation for a short speech at a Nature Conservancy fund raiser, I re-read Bill Birchard's Nature's Keepers: The...

100 Ways to Succeed #174:

2009-06-15T11:03:57-05:00

Promotion: The ONE Question See above. The promotion decision should be dominated by the candidates' detailed track record at people...

100 Ways to Succeed #172:

2009-06-04T09:55:29-05:00

Rigidity Watch! Start Today! "Rigidities" is not just the problem of Giants. Rigidity is a disease in 3-person accountancies and...

100 Ways to Succeed #173:

2009-06-04T09:46:24-05:00

EXCELLENCE Watch! Start Today! Repeat Daily! Consider the 3 (or 2 or 5) meetings you've been to today. Consider the...

100 Ways to Succeed #171:

2009-05-18T06:22:39-05:00

Consider Imbedding Negotiation, Writ Very Large, a True Core Competence. (You'll Doubtless Be the First on Your Block.) I've argued...

100 Ways to Succeed #170:

2009-05-15T10:10:30-05:00

Stop Kidding Yourself! Do Fresh! Years ago: I'd gotten home late from a long & harrowing trip. At breakfast the...

100 Ways to Succeed #169:

2009-05-14T15:00:33-05:00

Only You "Own" Your Attitude! Does life suck sometimes? Absolutely. Nonetheless you and only you own your attitude. "Realistically," things...

100 Ways to Succeed #168:

2009-05-12T09:28:41-05:00

"Special" Wins! In Any Circumstance! (Including the Toughest Environments Dominated By Monster Firms.) Is your product or service offering (see...

100 Ways to Succeed #167:

2009-05-11T07:33:50-05:00

Commit Wholeheartedly to Pursuing "The Only Thing You Need to Know." As leader-Servant Leader, devote your career to developing 100%...

100 Ways to Succeed #166:

2009-05-06T06:53:56-05:00

Do What Is Necessary "Trying one's best" and "Caring" are better than not trying one's best and/or not caring. I...

100 Ways to Succeed #165:

2009-05-05T10:45:47-05:00

Excellence. The "Six-step Program." Circa 2009. Tom's Six-step Program: **Pursue a "non-negotiable" aspiration for growth and greatness that stretches us...

100 Ways to Succeed #162:

2009-05-04T14:21:13-05:00

Process > Outcome. Happy Staff, Happy Customers. Kindness Is Free! (Kindness SAVES $$$$.) You'd think that "getting well" was the...

100 Ways to Succeed #162A:

2009-05-04T13:17:55-05:00

Kindness Is Free! And, to repeat (and what could be more worth repeating?) ... (4) Kindness is free!!!...

100 Ways to Succeed #162B:

2009-05-04T13:10:23-05:00

The Big Four! Kindness is free! Thoughtfulness in all we do! Put customers first by putting staff "more first"! Watch...

100 Ways to Succeed #163:

2009-05-04T13:05:33-05:00

"Being There" for Others Dale Carnegie (How to Win Friends and Influence People) once famously said, perhaps all you need...

100 Ways to Succeed #164:

2009-05-04T12:45:29-05:00

Excellence. Always. If Not Excellence, What? If Not Excellence Now, When? I'm here because of Excellence. That is, back in...

100 Ways to Succeed #164A:

2009-05-04T12:23:40-05:00

Excellence In (Today's) Tough Times. Now. More Than Ever. Excellence is always worth its weight in gold. If possible,...

100 Ways to Succeed #159:

2009-05-01T13:57:43-05:00

Create a “Cathedral”! (If Not, What?) In an important [as far as I was concerned] keynote conference speech honoring the...

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