Subscribe: The Tom Peters Weblog: Service
http://www.tompeters.com/blogs/main/service.xml
Added By: Feedage Forager Feedage Grade B rated
Language: English
Tags:
appeared tom  appeared  big things  big video  big  customer  moap  peters  service  things  tom peters  tom  video service  video 
Rate this Feed
Rate this feedRate this feedRate this feedRate this feedRate this feed
Rate this feed 1 starRate this feed 2 starRate this feed 3 starRate this feed 4 starRate this feed 5 star

Comments (0)

Feed Details and Statistics Feed Statistics
Preview: The Tom Peters Weblog: Service

Service – Tom Peters





Last Build Date: Wed, 08 Mar 2017 00:42:01 +0000

 



32 Customer Entanglement Strategies

Fri, 13 Nov 2015 12:29:37 +0000

There was no pressing need to write this. But write it I did. I admit to liking the term "Customer Entanglement." (Not to mention "WOW-ification.") Here goes: *Eye-popping customer SERVICE/PURCHASE PROCESS *Eye-popping customer SERVICE/SUSTAINED FOLLOWUP *Customer KINDNESS (K = R = P/Kindness = Repeat business = Profit.) *Fierce customer LISTENING!! [more]

The post 32 Customer Entanglement Strategies appeared first on Tom Peters.




MOAP #21

Mon, 24 Sep 2012 15:22:54 +0000

The latest addition to Tom's "Mother of All Presentations" (MOAP) is available now at ExcellenceNow.com. You can download it as a PowerPoint or a PDF. We've been releasing a new section every other week throughout 2012. Part 21 continues the "15H Theory of Everything" with "Hewlett," and it puts the [more]

The post MOAP #21 appeared first on Tom Peters.




MOAP #16

Mon, 16 Jul 2012 16:00:53 +0000

Part 16 of Tom's "Mother of All Presentations" (MOAP) is featured now at ExcellenceNow.com. You can download the PowerPoint version or a PDF. We're releasing a section every other week throughout 2012. Presenting the 9th "H" in the "15H Theory of Everything," this part of MOAP has "Things Gone Right" [more]

The post MOAP #16 appeared first on Tom Peters.




TLBT Video #77Service: TGW and TGR

Tue, 29 May 2012 21:15:21 +0000

Now available on YouTube: the latest video in The Little BIG Things series. Tom presents an alternative to minimizing Things Gone Wrong. He suggests you maximize Things Gone Right. Which would you prefer to be remembered for? You can find the video in the right-hand column of this page or [more]

The post TLBT Video #77
Service: TGW and TGR
appeared first on Tom Peters.




MOAP #11

Mon, 07 May 2012 13:20:25 +0000

Part 11 is the next installment of Tom's "Mother of All Presentations," or MOAP, available now at ExcellenceNow.com. You can download the PowerPoint version or a PDF. We'll be releasing a section every other week throughout 2012. The 15H Theory of Everything continues with this lesson derived in part from [more]

The post MOAP #11 appeared first on Tom Peters.




TLBT Video #71Service: Invest in Your People

Thu, 22 Dec 2011 13:36:00 +0000

The Little BIG Things video series at YouTube continues today with a reminder from Tom about what's really important to your business. It's the people. We think this is a great message for the holiday season. What have you done for your people at this time of year? You can [more]

The post TLBT Video #71
Service: Invest in Your People
appeared first on Tom Peters.




Little BIG Video #65Service:Customer Loyalty

Fri, 01 Jul 2011 14:48:55 +0000

The latest video is now at YouTube, #65 in The Little BIG Things Video Series. Forget the complex data analysis (such as least squares fits), says Tom, and concentrate on the customer. You'll be amazed at the possible payoff. You can find the video in the right column of the [more]

The post Little BIG Video #65
Service:
Customer Loyalty
appeared first on Tom Peters.




Little BIG Video #53 Service:Develop Internal Customers

Wed, 02 Feb 2011 17:33:12 +0000

Here's video number 53 from The Little BIG Things Video Series. Tom argues that your internal customers are more important than your external customers. As a waitress, focusing on your relationship with the chef can directly impact your performance with a diner. You can find the video in the right [more]

The post Little BIG Video #53
Service:
Develop Internal Customers
appeared first on Tom Peters.




Complaining with Style!

Fri, 05 Nov 2010 13:30:09 +0000

A friend recently went to Sante Fe and had a less than scintillating experience at the Inn and Spa at Loretto. I thought the online review he posted at tripadvisor.com was masterful. (I may copy some of his refined language the next time I have a crappy experience.) Herewith, his [more]

The post Complaining with Style! appeared first on Tom Peters.




What Can Happen If You Open a Half-hour Early!

Mon, 13 Sep 2010 16:02:34 +0000

The bill came to about $2,700. Getting that hearty bundle-of-bucks is an indicator of what happens when you open a little earlier and close a little later than the norm. My wife went shopping for a mattress at the Nelson store of a "major New Zealand retailer." The retailer, incidentally, [more]

The post What Can Happen If You Open a Half-hour Early! appeared first on Tom Peters.