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Preview: The PhaseWare Files: Articles, Observations, and Ideas about Customer Support

The PhaseWare Files

Articles about Customer Support and how B2B companies can benefit from an excellent software package.

Published: Tue, 20 Mar 2018 13:15:19 GMT2018-03-20T13:15:19Z


How to Find Secure Hosting for Your Customer Service Data

Tue, 20 Mar 2018 13:00:00 GMT2018-03-20T13:00:00Z

Finding secure data hosting is an important action every business involved with customer service must take seriously. Companies today are getting their customer data stolen way too often, and many of these situations could have been prevented if they had implemented cloud based customer support software along with a secure data host. Data stored in the cloud will increase the level of security for your business and customers, and it will also make your support agents’ jobs much easier. Plus, your confidential business and customer information will be stored securely without having to take a hands-on approach to protect it. Here are certain components to consider when finding secure data hosting in the cloud to protect your customer data.

Cloud Storage vs. On Site: Which is More Secure?

Thu, 15 Mar 2018 13:00:00 GMT2018-03-15T13:00:00Z

If there’s one thing businesses worldwide have learned over the past several years, it’s that cyber criminals never sleep. Whether it’s your network, data storage or anything else, companies have to implement stronger security practices today than ever before. This always brings up the debate about whether cloud storage is more secure than on-site storage. There may be some benefits and disadvantages to each, but when you think about secure customer solutions, one clearly stands out from the other in the end. Here are some considerations to make when deciding between the cloud or on-site storage.

The Benefits of Implementing Secure Cloud Storage for Your Customer Support Data

Tue, 13 Mar 2018 13:00:00 GMT2018-03-13T13:00:00Z

There are widely known benefits for companies when it comes to using cloud storage for customer support data. Flexibility, security, accessibility and reliability are some of the main components offered in order to make companies operate more efficiently. Security is increasing in importance due to the amount of cyber attacks and data breaches occurring on a regular basis worldwide. Implementing secure cloud storage in conjunction with other secure customer solutions creates a well-rounded operation that protects both your business and your customers. Not to mention these storage and software solutions also provide the resources and tools your support agents need. Here are some of the benefits of secure cloud storage to consider.

What You Can Learn from Amazon’s Customer Service Security Hole

Thu, 08 Mar 2018 14:00:00 GMT2018-03-08T14:00:00Z

Even the biggest companies with great reputations can come across customer service security holes they didn’t realize they had. Within the last couple of years, an Amazon customer experienced a situation that left him feeling helpless and at the mercy of a cyber hacker. There’s no doubt Amazon has some of the most secure customer solutions in place to protect their customers’ information, but a hacker found a loophole.