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Preview: Teaching Applied IT & Keeping IT Real

Teaching Applied IT & Keeping IT Real

A (spasmodic) diary of the experiences and issues experienced while teaching IT in a tertiary institution. Trying to balance giving a good academic education along with vocational training that's relevant in today's workplace.

Published: Thu, 14 Dec 2017 16:05:18 +0000


Why aren't things getting any better?

Tue, 09 Aug 2011 00:10:31 GMT

A while ago Roy Atkinson posted a tweet sounding a little frustrated at the stated of IT and the effect of ITSM



Hmmm... Despite all the #ITSM, support contacts continue to go up, and up, and up. When does the supp

Random thoughts: ITSM, Maslow and Disasters - when stuff hits fan, communication needs are high.

Mon, 30 May 2011 18:47:59 GMT

I'm reading a paper (Finsterwalder,  2010) which discusses the effect of Christchurch's September earthquake on service provision. This article was written before the earthquake of Febrary this year which which demolished significant parts of the city. Finsterwalder looks at the media to get a sense of how service provision changed in light of Maslow's hierarchy of needs. This hierarchy describes a series of needs ranging from the most basic physical needs which are necessary to life (sa

Papers for ITSM course in B.InfoTech

Sun, 08 May 2011 05:29:39 GMT

A series of papers for students in an ITSM course to review as part of their coursework. I'm looking for comments, thoughts etc.

Handshakes & SLA's

Thu, 17 Mar 2011 04:14:52 GMT

SLA's need some elements of a handshake agreement. A willingness to work things out. Goodwill from both sides.

Feedback - it takes two. And we both need to be right.

Tue, 07 Dec 2010 03:16:52 GMT

Feedback, as with any communication, takes two. One person giving the feedback, and the other to receive it. The feedback communication relies as much on the receiver as the giver, the listener as much as the speaker.

Cisco CNAP course Study tips

Tue, 31 Aug 2010 17:36:43 GMT

A reasonably capable student recently emailed me a plea for help in studying. I'm following up face-to-face but the advice I gave might be useful to other people ... so here it is, slightly revised for people who might be reading this elsewhere: ================================ Hi Alice, Before I go on and give some tips about what I do, which might help you, I want to recommend that you make an appointment with our "Learning Center". These guys are very good at helping you work out stu


Sat, 26 Jun 2010 01:30:20 GMT

ok ... lets see if I can get back into the habit of making comments here. A year ago I tried and think I got about 3 out -lets see if I can do better this time around.

Metrics, be careful what you measure

Tue, 15 Sep 2009 16:54:52 GMT

A topic that's come up over the last few weeks for me has been around various metrics. It popped up a couple of weeks ago when I stumbled on this ITSM based article on DITY. The main thrust of that article is around a dirty little secret about metrics
what gets measured is what gets done, and metrics drive both good and bad behavior. Put another way, people do what you pay them to do

Basic small business security (new NIST draft)

Wed, 26 Aug 2009 19:04:45 GMT

I've just noticed a new draft document from NIST ("National Institute of Standards and Technology" - the USA technology standards body). It's called "Small Business Information Security: The Fundamentals". NB - it is a draft!. It looks really good. The document focuses on businesses with up to 5

Convincing people to use the service desk system (tech's too!)

Mon, 24 Aug 2009 23:18:35 GMT

One of the problems with introducing a service desk into an organization is that there is a tendency for people to try to by-pass it. Either because they are trying maintain relationships with the clients (often the reason for a technician to by-pass it), because they see directly contacting the technical staff is more efficient in getting their needs met (often a clients reason), or because they see the system as an unnecessary and irrelevant overhead (anyone can have this view). But the ser

trying to make a comeback

Mon, 24 Aug 2009 22:38:46 GMT

yeah - I've been slack at this. Facebook, building a deck, and even my job have been getting in the way of making entries here. My purpose for this blog was to force myself to spend some time reflecting on IT both as it really is practiced, and as a subject for my teaching. It might appear (ok - it really is) random rambling and rants - but it forces me to stop and think about stuff ... which is kinda important. I'm going to try to pick on something regularly to write something about. No - I

NIST Guide to Enterprise Password Management

Sun, 14 Jun 2009 17:18:08 GMT

NIST have recently (April) released a "Guide to Enterprise Password Management (SP800-118)". It's short by their standards and really does give good coverage of the issue. If you're interested, but don't want to plunge into the whole document, then take a look at Luke O'Connor's summary/commentary on it. He's nailed it fa

Tabscott lecture on web2.0 generation

Sat, 06 Jun 2009 22:55:39 GMT

I've just listened to a podcast by listened to a podcast by Don Tapscott, the guy who wrote "Grown Up Digital" and "wikinomics". Neither of which impressed me much. Yeah - I just skimmed them, dived in and out of places ... but THAT pretty much meets approval with Tabscott on how things are read these days. I'm kind of torn with his argument(s). The net and interconnectedness are undoubtedly changing many t

Don't hire because of crappy attitude - and ICT helps businesses

Thu, 14 May 2009 23:02:39 GMT

I've just been reading a report from Statistics NZ which looked at a number of business operations. The thing that stood out for me was that the most common reason why a business did not full a position that was advertised. It wasn't because the applicants weren't skilled, the wages, or enough applicants (although those reasons

Polytechnic vs University degrees - no difference to the labour market

Fri, 13 Mar 2009 05:59:59 GMT

In New Zealand, a Polytechnic has a number of similarities to an American college. We have everything from pre-apprenticeship trades training (carpentry, mechanics etc) through to Bachelors degrees, and even the occasional Post-Graduate degree, some Polytechnics even issue Doctorates. Our Ministry of Education has

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