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Preview: Comments on: Goldstein has an opportunity . . . .

Comments on: Goldstein has an opportunity . . . .



A blog designed for those who run or wish to start up their own small businesses.



Last Build Date: Mon, 06 Aug 2012 10:39:23 +0000

 



By: Skywarner

Thu, 25 Mar 2010 16:59:38 +0000

Terri, As you already know by now, dealing with GMC service - especially Goldstein service - can be a trying and traumatic experience. I, too, had (notice the PAST tense) a brand new GMC Sierra. Absolutely loved everything about the truck except for one annoying "feature" -- the driver's seat would automatically adjust on its own whenever it felt like it. Very random and intermittent when it happened, so very difficult to duplicate. Goldstein's service department (same names as you've dealth with) wouldn't give me the time of day the numerous times I brought the truck into them to be diagnosed and instead consistently insisted that it was "driver error." Some quick Google searches later and I found a dedicated GMC/Chevy owner's forum that detailed this exact problem with the seat along with the GMC technical service bulletin (TSB) highlighting the issue and solution. In short, the seat's "computer" required to be reprogrammed. With this in hand, I went to their service dept to get the seat fixed. Instead of saying "Thanks for doing our work for us!", they instead proceeded to "demand" how I possibly could have learned about the TSB (like it's classified materials - heck, it's freely available). It took a yelling match to get the seat "reprogrammed", and I had to actually show the tech how to do it because they couldn't figure it out! I never went back there again and instead now use Gendrons exclusively.



By: Lissa DAquanni

Sun, 14 Mar 2010 13:26:27 +0000

SecondGen, please explain how a woman keeping her own name when she gets married is arrogant?



By: SecondGen

Sun, 14 Mar 2010 11:29:19 +0000

We had similar troubles with Goldsteins. The kids took over the business and it's been downhill from there. Talk about arrogance, the one co-owner got married and doesnt even use her husbands last name. I like how their commercials use slang though "save ten grand" and "habla espanol."



By: dawn stefani

Thu, 25 Feb 2010 18:07:07 +0000

Teri, I work in automotive in Detroit. You would be suprised at what they miss hookiing up and putting on the cars and trucks that are made by GM, FORD and CHRYSLER(fiat). Just be thankful they put the tires on the truck. I have had 2 gm suvs, all of the dealerships are terrible after you take it off the lot. They dont want to help you and I as a women with my one suv was treated bad like you were because I was a women. GM is not known for their hospitality at the dealership and it sounds like it is just not MI dealerships. I went to Saturn and have had the best experience with them. To bad GM sold them, they dont know a good line if it smacked them in the face. Best of luck to you and remember GM stands for GIVE MONEY!!!



By: Walt

Fri, 19 Feb 2010 17:04:19 +0000

Thanks Teri for taking the time to reply. I agree that if it were not for the "juice" provided by your TU blog and those of your fellow "bloggers" the situation may have continued until perhaps your husband showed up with the truck and demanded to see the general manager. I'll make a note for future reference.



By: Teri Conroy

Thu, 18 Feb 2010 16:42:13 +0000

Walt - Teri here. Very doubtful I would use Goldstein to buy a truck again or recommend them. While everything worked out in the end, were it not for my blog and this blog (Times Union has serious search engine power and you can BET headquarters caught wind), I'm sure I wouldn't have had the final success that I did. I did NOT appreciate the dismissive attitude of 'oh, it's nothing, the 4WD computer just needs rebooting', when in fact that was NOT the problem. Suddenly not having 4WD on a brand new $50k truck is unacceptable. It's also dangerous and completely moots the point of spending that kind of money for such. Especially when the reason given was NOT the problem and it took it happening again and more b**ching on the blogs to have them find the real problem - the 'actuator wasn't properly connected at the factory. How the heck can that be missed? That original response and dismissive attitude was frustrating and humiliating to a point (as in, "you're a woman, of course you wouldn't think the computer needs rebooting). They never did officially apologize to me for the first 'incorrect diagnosis'. But, they did get pretty sweet afterwards, washing the truck, delivering it to me, and the whole "Can we do anything else for you, Mrs. Conroy?" I did love the salesman who originally sold the truck to us. To be fair, because the problem was finally found and fixed, I'll finish with GMC is okay.



By: Walt

Thu, 18 Feb 2010 15:03:02 +0000

I follow and comment on Teri's blog from time to time. My question is would she buy another truck from this dealer when the time come to trade based upon this incident and would she recommend this dealer to others who are in the market to purchase a truck?



By: Teri Conroy

Fri, 12 Feb 2010 18:40:21 +0000

Goldstein, while never actually apologizing for misdiagnosing the problem the first time (they said the computer needed rebooting - just like the computer in my home), did manage to figure out that it was GMC Factory's fault for not hooking up the actuator correctly - that controlled the computer/4WD. So.....it was fixed, but I bet they think twice before 'dismissing' someone and telling them their truck's computer needs rebooting. I was the wrong person to mess with.



By: Mickey

Sat, 09 Jan 2010 15:34:58 +0000

Call the service manager and say: "Hey, sweetie---how about a free loaner truck while you're working in it so I can run my business?"



By: Donald

Wed, 30 Dec 2009 20:56:42 +0000

"Hon"? Does this person understand the sometimes-related concepts of thin ice and deep water?